I think with all the failures and PR they will extend the warranty on the Motor if you have had a new one fitted, but that's not gospel truth.
They deal with everything on a case by case basis.
They deal with everything on a case by case basis.
Sprag Clutch failure (Updated title) and how common is it?
- Thread starter Murch
- Start date
ReinerSt0ff77
Member
Sounds like my Motor was also a Sprag failure,i know it before i buy one,thx to Bearingman.
But i am waiting for a part from Haibike since September.
Do i need 3 Ebikes,1 will running maybe
But i am waiting for a part from Haibike since September.
Do i need 3 Ebikes,1 will running maybe
My 8 month old Kenevo is fine but I have the expectation that a high end expensive bike will last years beyond the warranty and with battery replacement, years after that. Am I delusional?
I have an 11 year old bush bashing hub motored power monster that has done over 100,000 km. With another new battery & other expected replaceables, it'll last another decade. I have a feeling that Specialized may not still be producing spare parts for 10 year old bikes. So it seems I am - more than likely - delusional.
I have an 11 year old bush bashing hub motored power monster that has done over 100,000 km. With another new battery & other expected replaceables, it'll last another decade. I have a feeling that Specialized may not still be producing spare parts for 10 year old bikes. So it seems I am - more than likely - delusional.
Levo Laland
Well-known member
Berkshire Cycles have replaced over 100 motors in the last 3 months, but Chris says he’s getting people travelling from all over the country to get him to replace them.
Matt Seabrook
Member
Has anybody had a motor replaced within the last month and how long from taking the bike in for inspection to picking it up did it take please?
It depends where you take it and if they have exchange motors in stock.
Long, but worth a watch ..
Matt Seabrook
Member
I’m just trying to get an idea of the current stat of affaires to be honest. I have been having these type of issues with my bike and am just curious as to what is reasonable to expect. I messaged rider care back in the middle of April about the problem I was having as my LBS was closed due to the Covid issues. My bike is a 2018 so coming to the end of its guarantee and not knowing when my bike shop would reopen thought is wise. I had email messages going back and forth and they said the bike needed to go in to a store to be looked at. This is perfectly reasonable and they even looked at getting it booked in for me. In the mean time my LBS and where I brought the bike from reopened. Rider care told me I had a choice of two places to take it and I chose to take it back to the place I brought it from. I popped down to the shop and booked it in to be looked at two weeks later. Now this wasn’t a massive problem as the bike was still rideable if a little unpredictable at times. So on the 23rd of May I took my bike in with all the details of the fault and giving the LBS the claim log number from Rider Care. After a week I rang the shop to find out if there was any news or just an update on the problem. The chap on the phone was less then helpful and I felt I was an inconvenience for phoning. Now I know that at present they are working under difficult conditions due to the way things are at the moment , but I only wanted an update and possible eta if they knew one. So another week goes by and rather than get poor service from the bike shop I thought I would contact ride care on the 7th of June. Rider Care got back to my email within a couple of hours. They told me that the mix up had been who was raising the warranty claim and it would be sorted and parts are now being sorted and they had been in touch with the store. So far I still haven’t heard from the store about a time frame as to when my bike will be going in to the workshop so I was just looking to see other peoples experiences of how long this takes else where.
Matt Seabrook
Member
Just to add Rider care have been great even in the middle of Covid staffing shortages I have been able to get messages from them which is more than can be said for my LBS.
Matt Seabrook
Member
Right an hour and a half round trip to the bike shop to find out what is going on. A new motor and lead arrived with them on Friday and they are going to fit it Tuesday fingers crossed ??
Matt Seabrook
Member
Another update. I got a call from my bike shop this afternoon to say the new motor had been fitted and I could pick my bike up. Result as I now have it back. That was a turn around from nine hours ago. ??????
Power of the Forums mate hehe..
Matt Seabrook
Member
I’m going to put it down to they felt sorry for me ?
Viper9559
New Member
Good points...
After watching the video and hearing that many/most belt failures are actually the clutch ring breaking it got me thinking. Could maximum rider input relate to the failure rate?
Some people have had many failures while others have had none. Are the folks that have failure after failure particularly strong riders and putting lots more energy into the clutch? That would seem to me to be more plausible that some people being repeatedly really unlucky. I have recorded every single ride my bike has done with Blevo and just went back and looked through a bunch of the rides that I remembered working particularly hard. No laughing because I'm an old fart riding at relatively high elevation, but a typical value for me for "Maximum Rider Power" as recorded by Blevo is 470w. I did have one ride that basically went straight up a steep snow-covered ski slope where I completely maxed out both me and available traction for a hundred yards or so and that rated a max rider power of 575w. I can easily hypothesize that someone consistently mashing 600 or more watts into the clutch might have more chance of a failure than the weaker riders like myself that don't/can't ride that hard.
Some people have had many failures while others have had none. Are the folks that have failure after failure particularly strong riders and putting lots more energy into the clutch? That would seem to me to be more plausible that some people being repeatedly really unlucky. I have recorded every single ride my bike has done with Blevo and just went back and looked through a bunch of the rides that I remembered working particularly hard. No laughing because I'm an old fart riding at relatively high elevation, but a typical value for me for "Maximum Rider Power" as recorded by Blevo is 470w. I did have one ride that basically went straight up a steep snow-covered ski slope where I completely maxed out both me and available traction for a hundred yards or so and that rated a max rider power of 575w. I can easily hypothesize that someone consistently mashing 600 or more watts into the clutch might have more chance of a failure than the weaker riders like myself that don't/can't ride that hard.
Also other factors such as pedal strikes, crashes that could put way more than 1100w temporarily through the clutch.
There doesn’t appear to be a trend that’s been identified.
There doesn’t appear to be a trend that’s been identified.
Ahhh, good point. I hadn't thought about that.
Has anyone heard if there is any change to the clutch in the updated (build date > Jan 2020) version of the motor? I'd only read something about a kevlar reinforcement to the belt.
I have done posts before regards pedal strikes. This is a major contributor i believe, but not the only reason. There is no change to the clutch and I believe the belt is still carbon but a few more strands thicker.
Troutwrestler
Member
I think my 3rd motor is now starting to do the over-run thing just like the last 2. It is definitely NOT cutting out in 0.2 seconds. I can feel and hear the over-run, especially when I am pedalling uphill and stop pedalling for a second to clear an obstacle. Tonight I rode the Innerleithen Red XC trail, and on the rock-studded second section of the climb it was noticeable - especially as some of the rocks are pretty slippery/polished and don't tolerate any power delivery, human or motor, when riding up and over them.
At this point if I take the bike to the shop they are going to think I am bonkers. I guess I need to keep riding until it gets so bad is is clearly apparent. Maybe a go-pro mounted on the down tube will capture it happening, and I could get a measure of the time it takes to cut out too.
At this point if I take the bike to the shop they are going to think I am bonkers. I guess I need to keep riding until it gets so bad is is clearly apparent. Maybe a go-pro mounted on the down tube will capture it happening, and I could get a measure of the time it takes to cut out too.
Yeah mine keeps going when you get of the bike just goes on it’s own sometimes I got to pull power lead of to stop it had a new lead recently but it still does it.its worse when your climbing and then stop and there’s a lot of power going though the motor the bike just wants to shoot of I like the Levo and hate moaning about it but it’s got it’s issues
2019 Kenevo expert with 3300 miles developed these symptoms today and it really helped me understand that it wasn’t the belt breaking, which was the main issue I had heard of. Looking into this it seems the clutch is much more common. I took it back to the shop and it looks like they will warranty the motor. I hope to get it back in a few weeks and that the new motor goes at least another 3300+++ It only takes a few acoustic rides to remind me of how much I LOVE this bike. Thanks.
nB2000
Member
Bearingman. Great video. Very helpful. I know where I’ll be going to get any motor service I need. Thanks
Great video - many thanks for putting this together. Do you recommend servicing the motors every year or 2 or basically wait until something starts to feel wrong and then look at getting it serviced?
ReinerSt0ff77
Member
Second Motor blown up today....Bike is 5M Old.
God damn Brose!
I think the Spragbearing was Today the Problem.
God damn Brose!
I think the Spragbearing was Today the Problem.
No service should be necessary apart from a belt every 15,000 Km. The best thing you can do is every month or so, drop the chain of the front sprocket or chainring and turn the cranks by hand. The cranks should turn smooth, free and quiet. Anything else should be checked out. Most issues, if caught early are a relatively cheap fix, once the crank is stiff to turn backwards or can be heard or felt when turned forward, it's already costing you more money!
Had a very distinct "clac" (metal on metal) noise each time i stopped pedaling, 90% sure it was a sprag bearing issue.
Engine replaced under warranty, fixed the issue. (Gen3 Levo Comp Carbon)
www.emtbforums.com
Engine replaced under warranty, fixed the issue. (Gen3 Levo Comp Carbon)
Levo Gen 3 - Turbo Levo Gen3 Sprag bearing/clutch failure - FIXED
Hi there, First post for me here but I have been visiting this forum for a long time and it has been really useful to me on many topics, big thanks to the community here :) I have a little enigma for you guys : I own a Turbo Levo Gen 3 Comp Carbon and i'm very happy with it, however, for the...
www.emtbforums.com
Last edited:
RebornRider
Well-known member
Every time I see guys post rider power numbers I feel the need to post this video.
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