Stevegray77
New Member
Hello all,
I bought a Kenevo Specialized 2019 e-bike at the start of Nov and have had 5-6 great rides on it since, however this has come to an abrupt halt, due to the battery.
The symptoms are that the battery controller, which i would use to take me from trail to eco etc normally has a 'beep' to acknowledge the change, but that has now stopped and i have no control whatsoever, I think it just stays on eco, the controller is just dead. Plus the LED display has gone a bit zany, not displaying full battery when there is full power etc and shows so on the app etc.
I have taken it to Rutland Cycles in Nottingham, who are an official Specialized dealer and they are going to run a diagnostic check on it, but they suspect water ingress. I didn't actually buy it there and bought it from a different, very reputable dealer 2nd hand, but have had it confirmed that the warranty has run out.
Obviously this is making me very nervous because I have seen how much new batteries are and if this one is fried and i have no warranty, i am basically stuck with a very heavy mono bike. I cant afford a new battery.
Reading this forum, this seems to be a very common issue, with suggestions not to ride in the wet - which seems absurd as I live in the UK!
So does anyone have idea of my rights or would I be basically stuffed? The original shop have been very helpful and they said they wont leave me in the lurch and they are recommend by many posts on this forum, so that's good, but I cant help but be worried.
Any thoughts/suggestions welcome,
Thanks in advance,
Steve
I bought a Kenevo Specialized 2019 e-bike at the start of Nov and have had 5-6 great rides on it since, however this has come to an abrupt halt, due to the battery.
The symptoms are that the battery controller, which i would use to take me from trail to eco etc normally has a 'beep' to acknowledge the change, but that has now stopped and i have no control whatsoever, I think it just stays on eco, the controller is just dead. Plus the LED display has gone a bit zany, not displaying full battery when there is full power etc and shows so on the app etc.
I have taken it to Rutland Cycles in Nottingham, who are an official Specialized dealer and they are going to run a diagnostic check on it, but they suspect water ingress. I didn't actually buy it there and bought it from a different, very reputable dealer 2nd hand, but have had it confirmed that the warranty has run out.
Obviously this is making me very nervous because I have seen how much new batteries are and if this one is fried and i have no warranty, i am basically stuck with a very heavy mono bike. I cant afford a new battery.
Reading this forum, this seems to be a very common issue, with suggestions not to ride in the wet - which seems absurd as I live in the UK!
So does anyone have idea of my rights or would I be basically stuffed? The original shop have been very helpful and they said they wont leave me in the lurch and they are recommend by many posts on this forum, so that's good, but I cant help but be worried.
Any thoughts/suggestions welcome,
Thanks in advance,
Steve