It's pretty bad when berkshire says hes changed 120 motors in just lockdown period.
Think about that. That's 120 motors over 2 month period. All failing at same time for a motor that been around since 2018.
That 5% figure is a lie from specialized. I'd say its more likely to be 5% at any one time are broken. When you hear stories that 3 mates all have broken bikes at the same same time that isnt a 5% failure rate.
A long long time ago .... in a galaxy far away ..... I started logging motor failures against numbers of motor types on the forum. I combine this with information from friends with bike shops who sell "multi-brand" to at least give me some form of structure to work from.
The numbers are way way too open for errors because of the presumptions I have to make, hence why I normally don't even mention them - except lately, to reassure people that the odds are that your e-bike won't actually break and we don't all need to live in fear.
I started it selfishly just for me, as at the time I was terrified I'd buy something which would break. I stopped logging last week as it's generally pointless and for me it served it's purpose.
So over the last 12 months, My Guestimated figures put Brose failures at 7%. That's higher than Spesh say, but then Spesh are probably talking about all e-bikes and I'm only measuring mountain bikes.
For comparison, using the same system, I have e8000 failures at 5%.
If he's changed 120 motors and you then compare that to the enormous catchment area Berkshire cycles has when it comes to repairs- All of the UK ! The numbers of Kenevo's and Levo's out there is a crazy number ! So the 120 as a % is tiny.
I ended up buying a Kenevo .. it's had the crap hammered out of it by an incompetent moron and it's totally problem free.
EDIT : Also to note : using the same logging system, Bosch Gen 4 is presently more prone to failure than Brose. Fortunately this is only software related so they can address it quite easily.