Rear Axle came undone Trance E+2

[Kingerz]

Luckily I was fine when the wheel came undone and just noticed the gears going wonky. It's had a replacement cassette (SLX same as new) and derailleur since new. These all work fine.

If anyone has a 2021 Trance E+ perhaps they can please let me know if this is as far as the rear axle will do up. It isn't all the way in and it looks like it used to do up further, which it will if I take the wheel out. I tried another identical wheel from a newer Trance and that was the same. The newer Trance has a cap or some other fitting on this side of the axle, so that doesn't help me know if this is normal.

Thannks!

 

[Rubinstein]

Luckily I was fine when the wheel came undone and just noticed the gears going wonky. It's had a replacement cassette (SLX same as new) and derailleur since new. These all work fine.

If anyone has a 2021 Trance E+ perhaps they can please let me know if this is as far as the rear axle will do up. It isn't all the way in and it looks like it used to do up further, which it will if I take the wheel out. I tried another identical wheel from a newer Trance and that was the same. The newer Trance has a cap or some other fitting on this side of the axle, so that doesn't help me know if this is normal.

Thannks!

View attachment 145477

Hi, that doesn’t look like it’s seated properly in the frame, attached is a pic of mine for comparison

 

[Kingerz]

Hi, that doesn’t look like it’s seated properly in the frame, attached is a pic of mine for comparison

View attachment 145479

Thanks, that's the evidence I was looking for.

 

[Kingerz]

Hi, that doesn’t look like it’s seated properly in the frame, attached is a pic of mine for comparison

View attachment 145479

 

[Kingerz]

Ok well I'm stuck still, the wheel is rock-solid set in place snugly and has been very rideable. Does yours have such a large spacer as this one in the picture please @Rubinstein ? All I can think of is something was changed when the shop swapped the cassette over. Thank you!

 

[Rubinstein]

Here’s mine. I’ve used deore, sx, slx, I assume it’s 12s ?

 

[Rubinstein]

Cassette side pic also. Are your spacers fitted correctly? Mine is different to yours.

 

[Kingerz]

Solved: took the cassette off and apart, reseated the hanger, and it now sits in the frame fully. Thanks.