Pedaling problem ????

[FoxAdriano]

Hi, I have just bought CUBE Kathmandu Hybrid Pro 625 - 2021and I'm inexperienced because I know little about e-bikes.
I'd like to ask giving an example:
when I go to the flat and I am pedaling, then I stop pedaling, when I resume pedaling, I have a vacuum of a half pedal stroke before the pedal can start pedaling (with gear). I don't like it.
Is all this normal?
Thank you

 

[steve_sordy]

Your bike has a 4th gen Bosch CX and I'm sure a Bosch owner will be along before too long to tell you one way or the other and/or what to do.

I don't have a Bosch, so all I can do is to advise that delays before delivering power, or maintaining power after stopping pedalling are all design features to help your ride. Sometimes new bikes are delivered with software that is now out of date. and all you have to do is to update it. I can do this on my phone and I'm sure that Bosch have a similar facility. That may fix the problem. If it doesn't, then what you have is a "feature" that is designed to assist in certain circumstances. The fact you don't like it is unfortunate.

 

[cichecki.bartosz]

I have nothing like that on mine.

 

[FoxAdriano]

You all are so kind. Thanks for your news.
Maybe I need to update the software to slightly decrease this way of pedaling.
Do you know if the software has to be updated only by a Bosh center? Can I download the file from the Internet and update it myself?

 

[cichecki.bartosz]

Only a Bosch dealer can do it for you unfortunately.

 

[ggx]

Nop, don´t tink so

 

[FoxAdriano]

I have nothing like that on mine.

Do you have 4th gen Bosch CX too? Is your software updated to the latest update?
Thank you!

 

[cichecki.bartosz]

Do you have 4th gen Bosch CX too? Is your software updated to the latest update?
Thank you!

Yes, I am on version 1.1.0.0 aka 85Nm update.

 

[Jeffrey]

It sounds you may have a problem with the internal freewheel of the motor. Bring it back to your LBS to have a look.

 

[FoxAdriano]

OK, I thank you for your news.

 

[steve_sordy]

Someone else has this, see the thread:

Performance CX - delay when starting to pedal?

Hi, I've recently moved from a bike with Bosch Performance to Bosch Performance CX motor. I noticed something that wasn't present in the "classic" Performance motor. When I start to pedal there is a very slight delay, where it feels like for just a moment you are pedalling without assistance...

www.emtbforums.com

 

[steve_sordy]

This guy has the same bike as you, contact him maybe?

Cube Kathmandu Hybrid 2020 chain guide

I am looking for a chain guide that will fit my Karhmandu Hybrid. It came with a chain cover that is super flimsy and I want to replace it with something that will protect my pant legs. I tried the E*thirteen one recommended in another thread here but the distance between chain wheel and frame...

www.emtbforums.com

 

[FoxAdriano]

I wrote him. Thanks

 

[Mikerb]

I am not sure whether you are saying there is a delay before motor assistance is provided or there is a delay before the pedals actually operate the back wheel. The first would be related to the motor and dependant on the degree of delay may be normal or a motor fault. The latter would be a freehub problem.

 

[FoxAdriano]

I am not sure whether you are saying there is a delay before motor assistance is provided or there is a delay before the pedals actually operate the back wheel. The first would be related to the motor and dependant on the degree of delay may be normal or a motor fault. The latter would be a freehub problem.

My english isn't my mother language, I'm sorry if I'm not able to explain well. But I think it is the second option: a delay before the pedals actually operate the back wheel. In other words, the pedal idles for half a pedal stroke. My e-bike is new and I can return it. Is it easy to remove the freehub problem or is it better to give my e-bike back?
Thank you

 

[Mikerb]

Probably best taken back to the shop. If you want to take a look yourself you will need a cassette tool, chain whip, allen keys and a torque wrench. If you have the tools there are plenty of You Tube videos telling you how to inspect/service a freehub.

 

[FoxAdriano]

Probably best taken back to the shop. If you want to take a look yourself you will need a cassette tool, chain whip, allen keys and a torque wrench. If you have the tools there are plenty of You Tube videos telling you how to inspect/service a freehub.

But if I take my e-bike to the mechanic Cube, will he not be able to solve the problem easily?

 

[steve_sordy]

This is a brand new bike, you haven't even had your free six-week check yet. write down all your concerns and take your list with you when you take the bike in for its first check up.

 

[FoxAdriano]

I made the return and received the money from the shopkeeper.
The bad thing is that I have to start over, I'm back to where I started.

 

[lightning]

They just returned your money, and didn't repair the bike?
Did you find another bike that was better for you?