radoszmarci
Member
You are right, everybody has different approach to such issues and I'm honestly happy for others who are not bothered by such things. For me, 6 months of riding a bike (because I did ride it for 6 months with the issue as it was since day 1 basically) that made your pocket lighther with 10K EUR, and not even getting a firm delivery date for a replacement frame is not really something I could swallow. Thats the reason I requested a refund and opted out of the bike.
And sadly I read many many terrible experiences with Orbea's customer service and warranty support even here and on other forums. Still I was attracted by the bike so much I went for it, and then I have experienced all that sh*t myself. I guess you only really learn from your own mistakes.
Again, otherwise the bike could be awesome! I made the switch to a Yeti LTe which is awesome so far and really high quality.
I had 2 frame warranty issues in the past 20+ years of riding, both with Specialized. Both was replaced in 2 weeks after the issue was confirmed. This is something you would expect from a premium brand.
BTW the issue was, the inside of the seattube had a rough surface on the carbon where the toptube connected to it, in the inside, and despite trying to make a smooth surface by the dealer, greasing the shit out of it, getting multiple seatpost replaced it was just simply not working and always "damaging" the surface of the seatpost. Making terrible noise while pedalling.
I also had other small issues (that is not supposed to happen either): motor cover touching rubbing the motor, rear brake cable guide on the chainstay breaking, rear axle constantly getting loose on factory torque spec, headset cable routing (that was expected).
By no means I want to throw a shade on anybody and on Orbea, just posted my own experience as a reply for a question. Have a great day to all!
And sadly I read many many terrible experiences with Orbea's customer service and warranty support even here and on other forums. Still I was attracted by the bike so much I went for it, and then I have experienced all that sh*t myself. I guess you only really learn from your own mistakes.
Again, otherwise the bike could be awesome! I made the switch to a Yeti LTe which is awesome so far and really high quality.
I had 2 frame warranty issues in the past 20+ years of riding, both with Specialized. Both was replaced in 2 weeks after the issue was confirmed. This is something you would expect from a premium brand.
BTW the issue was, the inside of the seattube had a rough surface on the carbon where the toptube connected to it, in the inside, and despite trying to make a smooth surface by the dealer, greasing the shit out of it, getting multiple seatpost replaced it was just simply not working and always "damaging" the surface of the seatpost. Making terrible noise while pedalling.
I also had other small issues (that is not supposed to happen either): motor cover touching rubbing the motor, rear brake cable guide on the chainstay breaking, rear axle constantly getting loose on factory torque spec, headset cable routing (that was expected).
By no means I want to throw a shade on anybody and on Orbea, just posted my own experience as a reply for a question. Have a great day to all!
Every case is different - may be I really got on the wrong end here.
