Need advice/help: New Turbo Levo delivered damaged - IBKBIKE (Spain) refusing to help

Joecrow said:
What do you expect me to do as a shipper that dropped a wedding cake, bake a new one for the vendors customer? My business business is shipping not baking! Of course as shipper I might have some responsibility, or not (if the wedding cake was not properly packaged or labeled fragile etc.) but any reimbursement is between me and the vendor. When someone wants me to ship something they become my customer and in normal circumstances my contract with the customer will limit my liability for loss or damage incurred during shipping (for DHL, from memory, it used €50,- standard unless the customer paid for additional insurance). What ever shipping arrangements were made in this case it was between between IBKBIKE and FedEx, nothing to do with the end customer, even if the vendor passed on the shipping costs to the customer. The customer has a contract with IBKBIKE not FedEX!:rolleyes:
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Vous avez raison ... c'est comme çà que çà devrait se passer !!!
 
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So what is fedex's view on this? Is there insurance/compensation for damage? has a claim been put in?
 
Il parait que la réclamation est en cours par IBKBike, en tant que destinataire le ne peut rien faire !!! mais j'ai quand même ouvert un réclamation pour signaler que rien ne bouge ... on verra bien !
 
polbec said:
Il parait que la réclamation est en cours par IBKBike, en tant que destinataire le ne peut rien faire !!! mais j'ai quand même ouvert un réclamation pour signaler que rien ne bouge ... on verra bien !
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= "It seems that the claim is being processed by IBKBike, but as the recipient, there's nothing I can do! However, I've still opened a claim to report that nothing is happening... we'll see!"
 
Downhillr said:
In general EU consumer protections and business regulations are stronger than those in USA (I’ve provided ours as example), I’ll leave it to someone else to check into those EU specific regs…
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Ne vous inquiétez pas Gemini et Chatgpt sont mes alliés !! :-)
 
Your rights and what actually happens can be miles apart. My neighbour had issues with a battery from the start. He had some fzzzin and fannying about before it was sorted. Citizens advice told him what forms he should fill in etc that's about it from them. Good luck anyway.
 
This just happened over the last few days. My wife ordered a decorative basket made out of sticks. It arrived smashed, but the box in which it was delivered was pristine. The basket was clearly damaged before it was placed in the box. Maybe it was smashed by a packaging robot, or maybe the warehouse worker was retarded. Wife contacted the seller, and a new basket has arrived. Easy peasy.
 
RustyIron said:
This just happened over the last few days. My wife ordered a decorative basket made out of sticks. It arrived smashed, but the box in which it was delivered was pristine. The basket was clearly damaged before it was placed in the box. Maybe it was smashed by a packaging robot, or maybe the warehouse worker was retarded. Wife contacted the seller, and a new basket has arrived. Easy peasy.
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@IBKbike: instead of repairing my broken fork, they chose the easy way out: blocking me. No customer, no problem... This must be their definition of 'Premium' customer service. Stay away! 🚩👏"
 
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