Mavic e deemax hub

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steverav1

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After upgrading my wheels to mavic i went to llandegla for a shootout ride got home and checked the bike over and thought i had snapped a spoke on the front wheel then upon closer inspection it's the hub that has broken where the spoke attaches waiting on the shop i bought them from for warranty/replacement
Has anyone had this issue

PXL_20240213_114310660.jpg PXL_20240213_114318290.jpg
 
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Wow, I've seen all sorts of fails, but never one like that?
 
This issue has occurred with my Mavic 27.5" rear wheel too. The Haibike All mnt 10 came with Mavic wheelset, the bike is still within warranty, although the bike shop states on their site The warranty does not cover normal wear and tear which includes spokes. So not sure if they will honour with this issue. Although for me it seems like a manufacturing failure with the Hub spoke retaining lugs.
Any thoughts guys?

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mavic have honoured the warranty claim but nowhere in the uk has any stock ive been waiting 8 weeks now and the shop i bought from still doesn't have any they are sending me a brand new wheel when they get one
 
Tootsmachoots said:
This issue has occurred with my Mavic 27.5" rear wheel too. The Haibike All mnt 10 came with Mavic wheelset, the bike is still within warranty, although the bike shop states on their site The warranty does not cover normal wear and tear which includes spokes. So not sure if they will honour with this issue. Although for me it seems like a manufacturing failure with the Hub spoke retaining lugs.
Any thoughts guys?

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Definitely a warranty job. I have the E Deemax S wheelset. I had to tighten a few spokes, but it’s very easy. Very impressed with the wheel set and have 1800 hard kilometres on them. Very rocky here in the mountains in Andalusia
 
Tootsmachoots said:
This issue has occurred with my Mavic 27.5" rear wheel too. The Haibike All mnt 10 came with Mavic wheelset, the bike is still within warranty, although the bike shop states on their site The warranty does not cover normal wear and tear which includes spokes. So not sure if they will honour with this issue. Although for me it seems like a manufacturing failure with the Hub spoke retaining lugs.
Any thoughts guys?

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Click to expand...
hub failure for me mate deffinatly mine happend on first ride so wasnt going to take any shite
 
steverav1 said:
mavic have honoured the warranty claim but nowhere in the uk has any stock ive been waiting 8 weeks now and the shop i bought from still doesn't have any they are sending me a brand new wheel when they get one
Click to expand...
Waiting time is very poor, but at least Mavic have acknowledged a manufacturing fault.
 
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These are the people handling Mavic Repair Warrantys. Pretty good turn around as well. Approx return of wheel 11th - 12th April. New wheel received approx 10th May.
Still not sure why this failure is happening on these wheels, front wheel has the same issue only this time the spoke has remained in place although not much material holding it. Another one for return 😤

Mavic Service <[email protected]>​

 
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