Magura 7S fail (Calipers) on Amflow PL Carbon Pro after only 5 months!

[Mephistoles1976]

Hi Community, What I feared would happen with a Chinese brand that does not have any real NA support, has happened...My Magura 7S failed (both front and back) after only 5 months and Amflow is not willing to cover anything. Per there fine print they are saying all 3rd party components are not their responsibility. I have requested escalation to a supervisor at Amflow NA. I guess they are based out of Racine WI? (Call center for NA maybe?)

I recently lost performance on both front and back brakes. The brake caliper pistons (seals) failed and started leaking oil (both the front and back!). I took it to 2 different shops to no avail. The latest person to work on it and provide the correct diagnostics is one of the most reputable / well bike guys in West TX and local mechanic (ex-firefighter) by the name of Eric E (shout out to his small garage bike shop / operation). He figured out what had happened and I am posting both his pictures and video explanation. I do not know if this is a just bad luck or a set of Magura "lemons" brakes.

I hate the fact that Amflow is already starting to distance itself from taking responsibility / helping get me the parts / components I need to repair my Amflow.

I live in Lubbock TX and of course the nearest Amflow dealer is 300 miles away in Oklahoma City.

Thanks to all for your support
Mat

 

[Mephistoles1976]

Here is a zip file with 2 videos that show exactly the Piston fails on the Magura brakes...

 

[kgmtb]

Hi Community, What I feared would happen with a Chinese brand that does not have any real NA support, has happened...My Magura 7S failed (both front and back) after only 5 months and Amflow is not willing to cover anything. Per there fine print they are saying all 3rd party components are not their responsibility. I have requested escalation to a supervisor at Amflow NA. I guess they are based out of Racine WI? (Call center for NA maybe?)

I recently lost performance on both front and back brakes. The brake caliper pistons (seals) failed and started leaking oil (both the front and back!). I took it to 2 different shops to no avail. The latest person to work on it and provide the correct diagnostics is one of the most reputable / well bike guys in West TX and local mechanic (ex-firefighter) by the name of Eric E (shout out to his small garage bike shop / operation). He figured out what had happened and I am posting both his pictures and video explanation. I do not know if this is a just bad luck or a set of Magura "lemons" brakes.

I hate the fact that Amflow is already starting to distance itself from taking responsibility / helping get me the parts / components I need to repair my Amflow.

I live in Lubbock TX and of course the nearest Amflow dealer is 300 miles away in Oklahoma City.

Thanks to all for your support
Mat

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While it sucks you’re having problems with your mt7’s this is definitely no fault of Amflow. If a 3rd party component fails on a bike from ANY manufacturer that will always be a fault of that 3rd party manufacturer. Amflow has no authority or obligation to warranty a brake that they source from a different company. This is the same case for specialized for example. I have warrantied thousands of components for customers and if I contacted specialized in the case of a Sram brake failure they would laugh at me and tell me to contact Sram.

I suggest you reach out to Magura USA or reach out to an authorized Magura dealer to get this sorted. Normally they are very helpful but may take some time.

 

[Mephistoles1976]

While it sucks you’re having problems with your mt7’s this is definitely no fault of Amflow. If a 3rd party component fails on a bike from ANY manufacturer that will always be a fault of that 3rd party manufacturer. Amflow has no authority or obligation to warranty a brake that they source from a different company. This is the same case for specialized for example. I have warrantied thousands of components for customers and if I contacted specialized in the case of a Sram brake failure they would laugh at me and tell me to contact Sram.

I suggest you reach out to Magura USA or reach out to an authorized Magura dealer to get this sorted. Normally they are very helpful but may take some time.

I understand, but Amflow's unwillingness to help is where the customer service falls apart...there is NO customer service and no help from them...just saying the customer is responsible for dealing with it...that's where they FAIL as a company.

Anyways, I have gotten the manufacturing date / sell date / sales purchase number and will now embark on the process of running after Magura... I will post any new developments / resolution (hopefully) when i have it.

 

[kgmtb]

I understand, but Amflow's unwillingness to help is where the customer service falls apart...there is NO customer service and no help from them...just saying the customer is responsible for dealing with it...that's where they FAIL as a company.

Anyways, I have gotten the manufacturing date / sell date / sales purchase number and will now embark on the process of running after Magura... I will post any new developments / resolution (hopefully) when i have it.

Contact - MAGURA Bicycle Brakes & Spare Parts

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magura.com

 

[urmom]

Sorry for you. Sucks that Amflow doesn't help.

The MT5/MT7 are great and reliable brakes, and pretty much everything Magura builds lasts for decades.

That 2 of them fail at the same time is absolutely bonkers. I think something spectacularly wrong must have happened to your bike.

 

[RickBullotta]

Hi Community, What I feared would happen with a Chinese brand that does not have any real NA support, has happened...My Magura 7S failed (both front and back) after only 5 months and Amflow is not willing to cover anything. Per there fine print they are saying all 3rd party components are not their responsibility. I have requested escalation to a supervisor at Amflow NA. I guess they are based out of Racine WI? (Call center for NA maybe?)

I recently lost performance on both front and back brakes. The brake caliper pistons (seals) failed and started leaking oil (both the front and back!). I took it to 2 different shops to no avail. The latest person to work on it and provide the correct diagnostics is one of the most reputable / well bike guys in West TX and local mechanic (ex-firefighter) by the name of Eric E (shout out to his small garage bike shop / operation). He figured out what had happened and I am posting both his pictures and video explanation. I do not know if this is a just bad luck or a set of Magura "lemons" brakes.

I hate the fact that Amflow is already starting to distance itself from taking responsibility / helping get me the parts / components I need to repair my Amflow.

I live in Lubbock TX and of course the nearest Amflow dealer is 300 miles away in Oklahoma City.

Thanks to all for your support
Mat

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Magura has a 5 year warranty against leakage. Contact them directly.

 

[RickBullotta]

Was this bike sitting unridden for a couple months by any chance? Or were the bikes recently bled?

I've seen well intended people attempt to bleed Maguras but by using a syringe incorrectly they overpressurized the system.

I've also seen MT7's that will get sticky pistons after sitting for a couple months.

 

[sethimus]

While it sucks you’re having problems with your mt7’s this is definitely no fault of Amflow. If a 3rd party component fails on a bike from ANY manufacturer that will always be a fault of that 3rd party manufacturer. Amflow has no authority or obligation to warranty a brake that they source from a different company. This is the same case for specialized for example. I have warrantied thousands of components for customers and if I contacted specialized in the case of a Sram brake failure they would laugh at me and tell me to contact Sram.

I suggest you reach out to Magura USA or reach out to an authorized Magura dealer to get this sorted. Normally they are very helpful but may take some time.

in a shithole country without any customer protection maybe. in europe, that's covered, by law.

 

[RickBullotta]

in a shithole country without any customer protection maybe. in europe, that's covered, by law.

Maybe so, but it's usually more efficient to go directly to the component OEM.

 

[Mephistoles1976]

Was this bike sitting unridden for a couple months by any chance? Or were the bikes recently bled?

I've seen well intended people attempt to bleed Maguras but by using a syringe incorrectly they overpressurized the system.

I've also seen MT7's that will get sticky pistons after sitting for a couple months.

Rick,
I rode the bike pretty steady for the last 6 months (since i bought it). Now the first dealer / bike shop did do a blead after I had problems with the rear brake...they could have aggravated the issue...who knows...but like i mentioned before the brakes where already leaking oil.

 

[irie]

Maybe so, but it's usually more efficient to go directly to the component OEM.

In Europe an attempt to directly contact a component manufacturer would almost cettaonly be met with the response that you must contact your bike seller because that is who your purchase contract is with.

 

[sethimus]

at some point, any magura will fail. replace asap with something reliable. else, it will happen again

 

[Mephistoles1976]

Contact - MAGURA Bicycle Brakes & Spare Parts

Do you have questions about our products or services? Fill out the form beneath and send us a message! Our team will get in touch with you as soon as possible. By submitting this form, you agree to the terms of our privacy policy. My Message Please enable JavaScript in your browser to complete...

magura.com

Thank you for the contact's at Magura! Much appreciated

Actually a supervisor from Amflow sent me this info...So they are trying I guess...

MAGURA Brakes for your bicycle

[email protected]
Phone 800-448-3876

 

[Mephistoles1976]

at some point, any magura will fail. replace asap with something reliable. else, it will happen again

I was told HOPE Tech brakes...the best on the market? True?

 

[sethimus]

In Europe an attempt to directly contact a component manufacturer would almost cettaonly be met with the response that you must contact your bike seller because that is who your purchase contract is with.

exactly. the person you bought the goods from is responsible for delivering a fault free product. the warranty period is 2 years from the date of purchase. brands can extend that period, but never shorten it.

 

[RickBullotta]

Rick,
I rode the bike pretty steady for the last 6 months (since i bought it). Now the first dealer / bike shop did do a blead after I had problems with the rear brake...they could have aggravated the issue...who knows...but like i mentioned before the brakes where already leaking oil.

I'm wondering if it sat somewhere for months before you got it. MT's can get sticky pistons from sitting for extended periods. Anyway, I'm sure Magura will take good care of you. I'm certain of it.

 

[Mephistoles1976]

In Europe an attempt to directly contact a component manufacturer would almost cettaonly be met with the response that you must contact your bike seller because that is who your purchase contract is with.

Right but what if you bought it online? What do you think they would say? And now the bike manufacturer tells you "your on your own..."

 

[RickBullotta]

at some point, any magura will fail. replace asap with something reliable. else, it will happen again

Show me on the doll where the Magura brake hurt you...

I have over 10,000 miles on multiple bikes with MT7s with only one broken lever.

 

[Bmin]

@Mephistoles1976 or @Moderator
Question - Would it possible to change the header, i.e. take Amflow out as it is somewhat misleading topic and the „attitude“, what may not have been the intention by TO?

No doubt interesting to learn that Amflow attempts to push warranty for 3rd party articles away from their responsibility. BTW Cube is also not answering to owners and points to ask the dealer. Unfortunately always worth checking the fxckn fineprint before buying, on any brand.

 

[Valaminium]

Show me on the doll where the Magura brake hurt you...

I have over 10,000 miles on multiple bikes with MT7s with only one broken lever.

Likewise MT4/5 myself never seen anything that concerned me with Magura until recently putting a pair of MT7 on my eeb, there are a few reports of people experiencing the hose crimp to the banjo leaking including myself (remedied with a banjo kit, Magura themselves sell these now BTW since latest Gustav at least) awkwardly such a small amount only identified after a few rides - bike & MT7 new lucky to notice on a dusty ride.

Never had a piston seal issue in five years including running Shigura and sintered aftermarket pads. The lever syringe used should be the one with the vent hole, if the last person to bleed wanted to massage a 4pot in a haste then without a bleed block in its possible the piston broke from its seal and got damaged pushed back in with grit…

 

[Mullet69er]

I was told HOPE Tech brakes...the best on the market? True?

Probably true. Should be though at the price they are. They do 6 piston brakes if your wallet can handle it.

 

[JamesVLD]

That's the reason why you shouldn't buy your bike online. When there's something wrong you have no place to go to. While it isn't Amflows fault they are leaking, they are the one to solve the problem with the manufacturer (here in europe) My Rockshox Zeb Ultimate fork is now on its way to SRAM via my dealer cause of CSU problems. They will remove the fork from the frame en will install it when it's back for a guarantee solution bij SRAM. But there's a price to anything. When you buy online you buy cheaper but you have to sort this kind of things yourself out. They have no or less people for this and are mostly purely a ditrubiteur. While there's a problem with the frame they have to help you out. But also there are people with a cracked seatpost and Amflow doesn't want to fix it. Sure you get it fixed when you contact Magura. But you probably have to to this all by yourself. Good luck!

 

[hvrider]

That's the reason why you shouldn't buy your bike online. When there's something wrong you have no place to go to. While it isn't Amflows fault they are leaking, they are the one to solve the problem with the manufacturer (here in europe) My Rockshox Zeb Ultimate fork is now on its way to SRAM via my dealer cause of CSU problems. They will remove the fork from the frame en will install it when it's back for a guarantee solution bij SRAM. But there's a price to anything. When you buy online you buy cheaper but you have to sort this kind of things yourself out. They have no or less people for this and are mostly purely a ditrubiteur. While there's a problem with the frame they have to help you out. But also there are people with a cracked seatpost and Amflow doesn't want to fix it. Sure you get it fixed when you contact Magura. But you probably have to to this all by yourself. Good luck!

I would change this to ‘shouldn’t buy a bike online if you have no mechanical competence or common sense’

 

[Paul F]

Hi Community, What I feared would happen with a Chinese brand that does not have any real NA support, has happened...My Magura 7S failed (both front and back) after only 5 months and Amflow is not willing to cover anything. Per there fine print they are saying all 3rd party components are not their responsibility. I have requested escalation to a supervisor at Amflow NA. I guess they are based out of Racine WI? (Call center for NA maybe?)

I recently lost performance on both front and back brakes. The brake caliper pistons (seals) failed and started leaking oil (both the front and back!). I took it to 2 different shops to no avail. The latest person to work on it and provide the correct diagnostics is one of the most reputable / well bike guys in West TX and local mechanic (ex-firefighter) by the name of Eric E (shout out to his small garage bike shop / operation). He figured out what had happened and I am posting both his pictures and video explanation. I do not know if this is a just bad luck or a set of Magura "lemons" brakes.

I hate the fact that Amflow is already starting to distance itself from taking responsibility / helping get me the parts / components I need to repair my Amflow.

I live in Lubbock TX and of course the nearest Amflow dealer is 300 miles away in Oklahoma City.

Thanks to all for your support
Mat

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I’ve now seen a number of problems with Amflow bikes. The break seal failure. Seat post crack. Various cracks in the frame around the pivot bearings. What’s worse is that Amflow’s support is very poor.

A few weeks ago I was about to buy an Amflow. But now there are very well established brands producing bikes with the Avinox motor and fitted with high spec components all at very competitive prices, I’m buying one of those instead. I’m in the UK so I am buying the latest Whyte.

 

[JamesVLD]

I would change this to ‘shouldn’t buy a bike online if you have no mechanical competence or common sense’

Yeay your right. I bought my analog and kids bikes online. My own emtb, while I could build the bike totally myself choose to have sort of comfort to go to when there is something wrong. At least for the electronical parts in my bike.

 

[JamesVLD]

I do think it's strange why such a big bike brand is leaving you hanging. I said online is cheap but amflow isn't cheap tho. They could do much better. At least provide the instructions for a solution.

 

[irie]

Warranty etc. depends on whether the online seller is or is not subject to local consumer legislation. Won't necessarily make warranty claims any easier, will merely make clear(er) who is ultimately legally responsible for warranty claims.

 

[irie]

Right but what if you bought it online? What do you think they would say? And now the bike manufacturer tells you "your on your own..."

As said elsewhere here:

Warranty etc. depends on whether the online seller is or is not subject to local consumer legislation. Won't necessarily make warranty claims any easier, will merely make clear(er) who is ultimately legally responsible for warranty claims.

 

[Scott_123]

I also have owned my PL Carbon Pro for about 6 months. I have over 7,000 miles on my bike and zero issues with leaks on my Magura brakes. I’ve had other issues with the MT7 but nothing that would be considered a defect or warranty. In your case this is something better off dealing with Magura directly because under normal riding conditions seals shouldn’t start leaking like that.