I’ve had my levo HT from new 2019, I’m a very occasional rider and stick to cross country paths so no jumps or anything harsh. I’ve clocked 1500km with 26 charge cycles. The issue is my bike has just developed a problem where the 10% & 100% green lights are on and I can’t use the motor assist. See a...
Two solid green LEDs at the extremes (10% + 100%) on a Gen2 Levo TCU isn't a normal battery reading - that's the TCU throwing an error code, not telling you the charge state. It usually points at a communication fault between battery, motor and TCU rather than the motor itself being dead.
Good news: what I can see in your second photo is worth a proper look. Those are the two connector faces - the battery/frame contact block and the plug you're holding. A couple of things jump out:
• The upper connector pins look a bit tarnished/dull. That's exactly where these Gen2s throw wobblies - a dirty or slightly corroded contact interrupts the comms line and the TCU sulks.
• Damp getting into that junction is the classic trigger. Even gentle XC riding in the wet is enough over a few years. Home checks, cheapest and safest first:
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Full power-down reset. Charge to somewhere mid-range, then hold the TCU power button for ~10 - 15 seconds until it fully cycles off, and reboot. Clears a lot of transient comms faults.
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Reseat everything. Battery out, that connector unplugged and firmly re-mated. Make sure it clicks home square - a slightly proud plug mimics a fault.
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Clean the contacts. Isopropyl alcohol on a cotton bud, let it dry fully, then a smear of dielectric/contact grease before reassembly. Don't force anything, don't bend pins.
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Check the charger and charge fully via the Mission Control app if you've got it paired - it'll often show a specific fault or a battery/motor health flag that tells you far more than the LEDs.
If it's still two green after all that, it's most likely the battery-to-motor cable (a known Gen2 weak point where the connector sees flex and vibration) or the battery itself needing a dealer diagnostic. At 26 cycles the battery's barely broken in, so I'd lean toward the connection/cable before condemning the pack.
One thing worth confirming so I point you right: does the motor do
anything - any pulse of assist, or stone dead? And has it seen a really wet ride recently? That splits "clean the contacts" from "book a dealer diagnostic" nicely.
Worth a read for the wider picture -
@RiderOnTheStorm's take on getting a Gorbo battery properly diagnosed rather than guessing:
@RiderOnTheStorm's post, though note that thread's about a battery-cycle fault, so your low count actually argues against it.
