My Kenevo came from Italy. Delivery was quick and the bike had been checked over and had the necessary firmware updates. I had a suspected battery issue early on so I took the battery to a spesh shop here in France to see if they could test it, if there was a problem I could then contact the seller without wasting anyones time. The Spesh shop wouldn't touch it, they said they wouldn't help with anything purchased through the internet, even though I offered to pay for their time. This is France though and they are very protectionist. I did contact the seller, but they never came back to me. In theory specialised global care should cover you no matter where you are, so if you had a problem you should just be able to take it to any dealer and they should deal with it - though generally they're not reimbursed for their time. This is one of the advantages of buying a Specialized. In the end I got help from specialised rider care here on the forum. Karsten, another forum user bought his through the internet from Portugal I think, he's had his issues rectified locally in Denmark.