Dead Levo

Shane’s1000rr

Well-known member
Apr 4, 2018
207
161
County Durham
Done about four mile on natural single track and aimed for awkward hard climbs so far so good ? kept blasting it up hills in turbo and trail and all seemed good so fingers crossed feels so much different to before since the firmware upgrade power comes on so different hopefully that’s normal so happy it’s back ?
 

Shane’s1000rr

Well-known member
Apr 4, 2018
207
161
County Durham
Done about four mile on natural single track and aimed for awkward hard climbs so far so good ? kept blasting it up hills in turbo and trail and all seemed good so fingers crossed feels so much different to before since the firmware upgrade power comes on so different hopefully that’s normal so happy it’s back ?
 

Shane’s1000rr

Well-known member
Apr 4, 2018
207
161
County Durham
Well my joy was short lived bike gone faulty again after a mile so put it straight in the van and back to Evans that’s the fourth time it’s been back after seven rides motor kept sticking and clunky then surging then no power at all gutted
 

Doomanic

🛠️Wrecker🛠️
Patreon
Founding Member
Jan 21, 2018
8,461
9,930
UK
woohoo-its-kenevo-5b3d26.jpg
 

SteveVentoux

Active member
Patreon
May 13, 2018
174
152
Bucks
:eek: :poop:

Awful mate, please let us know how it goes. I'm a new Levo owner who also purchased from Evans (the trade-in plus a discount through my work was just too good to miss out on), will be interesting to see how they deal with issues like this, having good support for an Ebike is essential.
 

RobbieJay

New Member
Jun 21, 2018
52
47
Scotland
I just received my exchange, but I've not tested it yet (not had time) so hopefully they will exchange it for you too or refund you. I don't know what Evans are like to deal with, but my store have been amazing, credit where credit is due.

Do you know what you're manufacturing date of your bike was? (Sticker under the frame) I'm wondering if there was a relation to these fault bikes and a specific manufacturing batch?
 

Shane’s1000rr

Well-known member
Apr 4, 2018
207
161
County Durham
Just had call from Lbs saying motor is totally shot so Specialised have told them to send the motor back and they will send out a new motor apparently they have asked lbs to send mission Control info too
 

ccrdave

E*POWAH Elite World Champion
Patreon
Founding Member
Jan 16, 2018
1,405
1,105
uk
Specialized always ask for a diagnostic output from mission control app, you can do it yourself and see what it says
I would recommend always resetting the battery with mission control before any warranty work, there is a reset button in the tune page
 

Shane’s1000rr

Well-known member
Apr 4, 2018
207
161
County Durham
Specialized always ask for a diagnostic output from mission control app, you can do it yourself and see what it says
I would recommend always resetting the battery with mission control before any warranty work, there is a reset button in the tune page
How do ya do the diagnosis from mission Control buddy
 

Shane’s1000rr

Well-known member
Apr 4, 2018
207
161
County Durham
Got my bike back today new motor all fitted quick try outside the shop but difference was night and day for the better unbelievable smooth must say once Specialised were contacted they didn’t mess about top notch response obviously the warranty's are very good only speaking from my one experience but i would say very positive so far cheers ? Specialised
 

Mabman

E*POWAH Elite World Champion
Feb 28, 2018
1,048
1,735
Oregon USA
I realize that the Levo has a Brose engine but this still applies. Bosch's War on Self Repair · It's Code Red

If you are brand loyal and your idea of repair is to take it to a certified mechanic, hopefully under warranty, there is no other option. eBikes can be super simple or complex with the complex overruling the simple as time goes on. But simple does remain available to those that have, or take time to learn, the proper skills to diagnose and fix issues as they appear. Both at this time are not a slam dunk for endless reliability.
 

npatrix

Active member
May 22, 2018
151
134
Joburg, South Africa
Got my bike back today new motor all fitted quick try outside the shop but difference was night and day for the better unbelievable smooth must say once Specialised were contacted they didn’t mess about top notch response obviously the warranty's are very good only speaking from my one experience but i would say very positive so far cheers ? Specialised
Great to know... have fun!!!
 

Shane’s1000rr

Well-known member
Apr 4, 2018
207
161
County Durham
On the first ride using BLEvo I did over clock but after the firmware update I put it back to factory and used BLEvo to record rides and stats
Strangely bike was spot on prior to motor and battery update don’t no if it’s coincidence but it never worked properly from leaving the shop after updates
 

Churchill

Active member
Jul 15, 2018
78
210
Idaho
Also, my Kenevo has failed to apply power to the motor about 10 times when turning on the battery. Additionally, I have had issues getting the power level switching buttons to work correctly when first turning on the battery for a ride after charging as well as the walk assist. Turning off the battery and re-connecting the motor connector has fixed the issue every time, so I have never taken the bike in to be looked at.
 

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