My 2019 Levo Carbon Expert motor failed earlier this year. While the motor was replaced under warranty, the LBS charged be $300 to install the new motor. I did not buy my bike at this shop. Is it reasonable to pay a Specialized dealer to install a warranty motor?
Levo Gen 2 cost for warranty replacement
- Thread starter gdcase
- Start date
DreamensioN
Member
LOL... $300!?! Like... US dollars? 
congerball
Active member
Store name? Name and shame ??
MrSimmo
E*POWAH Elite World Champion
No way! That is ludicrous. Report them to Specialized as I'm sure they won't take this behaviour kindly as it will impact their brand.
Murch
Active member
The shop is also getting payment from specialized for doing the work, so they are double dipping. Find yourself another dealer and post who it is so others know to avoid them.
Murch
Active member
Manxbiker
Active member
I've been told by specialized that my local bike shop can charge labour for any warranty work I need to be done as I didn't buy the bike there, recently had a power cable replaced and they only charged £10 which I thought was fair enough.
But to charge $300 to change a motor is taking the piss, if its an authorised specialized dealer I'd get in touch with specialized and let them know, they will surely do something about it
But to charge $300 to change a motor is taking the piss, if its an authorised specialized dealer I'd get in touch with specialized and let them know, they will surely do something about it
congerball
Active member
congerball
Active member
I don’t understand why the OP isn’t giving the name of the shop that ripped them off ?
- Thread starter
- #15
I spoke to the owner/mechanic regarding the charges, and his answer satisfied me that he worked as fast as possible and it took longer than he charged me for. He has issues with the service manual times. I did not purchase the bike from him, and he does good work for me for a fair price on a number of bikes. I decline to out him here...you'll have to eat your meat elsewhere 
You got milked here big time. But it's all good, because his answer satisfied you, so it was worth every penny. Case closed.I spoke to the owner/mechanic regarding the charges, and his answer satisfied me that he worked as fast as possible and it took longer than he charged me for. He has issues with the service manual times. I did not purchase the bike from him, and he does good work for me for a fair price on a number of bikes. I decline to out him here...you'll have to eat your meat elsewhere
Manxbiker
Active member
He took longer than $300 worth of labour?!! ?? you really need to find someone who knows how to work on these bikes, it should take an hour max, if he's taking hours he shouldn't be passing the charge onto you, any decent bike mechanic should find a motor change a simple jobI spoke to the owner/mechanic regarding the charges, and his answer satisfied me that he worked as fast as possible and it took longer than he charged me for. He has issues with the service manual times. I did not purchase the bike from him, and he does good work for me for a fair price on a number of bikes. I decline to out him here...you'll have to eat your meat elsewhere
Mike C
Member
When I took my Levo in for a simple stripped screw and nut that would not tighten or come out that holds down the TCU, I was told that Specialized allows the bike shop to charge labor for warranty repairs. I paid $30 for that repair. However, when the same shop replaced my motor in my 2019 Levo, I paid $0.00. Go figure.
My 2020 Levo Comp motor failed early November. The motor was replaced under warranty, the LBS wanted to charge me $180 to install the new motor and I hit the bloody roof! I bought the bike from this shop. They lowered the charge to $50 which I thought was fair.
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I don't understand why some dealers are charging labour and some aren't. I thought specialized paid the labour costs back to them directly? Maybe its different in the UK?
I've been back for various warranty fixes (TCU, cable, jockey wheels, fork, shock, motor) , total cost £0 parts or labour.
I've been back for various warranty fixes (TCU, cable, jockey wheels, fork, shock, motor) , total cost £0 parts or labour.
Same here in Finland. If it's a warranty issue, you don't pay anything.
