They would have to buy them outright from Specialized which is not fair to ask the dealers to do. Specialized should supply them with a percentage of motors based on how many that dealer has sold and how many they have called in for replacement.
This not true. Spesh will transfer warranty on second, third, ... owner as long as it is within 2 years from the date of purchase.Next to that it only last two years and is valid only for the original buyer anyways
Ok, just checked, that's true.
Thx, I will print that out and take it to south of Italy later that summer to show it in Luigi's bike corner. I am sure that will get me back in the saddle while still stirring my espresso.
Maybe I’m lucky then as the 2 lbs’s near to me have them for a quick turnaround , if your selling a spesh ebike you know motors will go ( I don’t believe all that 99,999% are good bullshit ) ! We all know it and we are willing to except it because the bikes are good and warranty is better so every dealer SHOULD have motors in stock if they are selling them !
Absolutely. While the failure rate is obviously significant, I don't think it's significantly higher than average either. Spesh have no doubt generated their huge sales from excellent warranty and dealer backup. The next step would be to have super fast service turnaround and having sufficient spares proactively especially those that need frequent replacement. That's a lot of spare motors but it's either that or make them bulletproof. I'd prefer bulletproof like my Rohloffized 19 Kenevo seems to be.
Have I missed something? What 2 year FOC extended warranty are you referring to? Do you mean the standard 2 year warranty from new or have Specialized added something? I have a 2019 Kenevo and the 2 year warranty from new ends in November 2020. -The crank/motor bearing is starting to sound "rough" when turned backwards - local dealer has attempted and failed to get a warranty claim granted from Specialized. I'm a bit concerned what will happen once the warranty ends.
Have they given a reason why the warranty claim is being denied?
www.emtbforums.com
No reason given, apart from not being bad enough to merit a new motor. Dealer advised spinning cranks after washing to disperse water from crank seals and spray a little silicone spray or water displacer onto crank shaft behind crank arms.Have they given a reason why the warranty claim is being denied?
They've extended the warranty to 4 years for the 2019/2020 Levos and Kenevos:
Levo Gen 2 - Worldwide warranty extension on all 2019/2020 Levo and 2020 Kenevo
[Rob Edit 31st July 2020] - See official announcement here from Specialized:Warranty extension & Firmware Update for all 2019/20 Levo/Kenevo with 2.1 motors - EMTB Forums Original message: Hi all I am new here, I'm a first time Levo owner of 4 weeks and I already a blown motor - 160 miles...
Link says 2019/2020 Levo and 2020 Kenevo - so my 2019 Kenevo is not included - bummer!! Unless someone knows different.Have they given a reason why the warranty claim is being denied?
They've extended the warranty to 4 years for the 2019/2020 Levos and Kenevos:
Levo Gen 2 - Worldwide warranty extension on all 2019/2020 Levo and 2020 Kenevo
[Rob Edit 31st July 2020] - See official announcement here from Specialized:Warranty extension & Firmware Update for all 2019/20 Levo/Kenevo with 2.1 motors - EMTB Forums Original message: Hi all I am new here, I'm a first time Levo owner of 4 weeks and I already a blown motor - 160 miles...
