Hi
@Specialized Rider Care
In the UK we have a law that if a product has deemed and accepted to have a manufacturing defect (which the CEO has done with his letter) but it cannot be demonstrated (ie in this scenario the motor hasnt failed yet), it is still the responsibility of the manufacturer to offer a replacement at their cost to a remediated revision or alternative.
We love our Specialized Turbo bikes but the unknown potential failure at any given (and potentially remote location) moment is driving us to competitor products.
I personally purchased a Levo in June 2020 only to find it has a motor from April 2019 fitted. This was less than two months prior to the 2021MY bike release and therefore I would have expected to have a more recent motor which would have already had the “rolling” and “continuous” improvements fitted, but clearly hasn’t.
Please could I ask that you follow this up internally as really Specialized should be replacing all motors with a potential defect whether they have yet failed or not. At least for UK customers (I cannot speak for the laws of other countries).
Many Thanks