Amflow PL Carbon owners, check your seat tube for cracks!

[Astro66]

And some fanboys call it "professional attitude".

Mate. Saying you don't offer warranty on international purchases, then following through and not offering the warranty when someone does exactly that, is a "Professional Attitude". Offering the warranty to you would be unprofessional to the dealer networks and thousands of other buyers who bought through the correct network.

Do what you say. Say what you do. Professionalism.

Knowing you shouldn't get warranty, then misrepresenting Amflow, to try and bully them into giving the warranty, is Unprofessional. I know you'll never see it this way. It goes with the attitude.

 

[Balduin]

Behind Amflow stands the tech giant DJI. Unfortunately, this is clearly evident in their customer service structure.
While established bicycle brands often handle known manufacturing defects in a flexible and straightforward manner—and replace the product without any hassle—Amflow’s customer service sometimes demands absurd proof when a warranty claim is filed.
As a buyer, that definitely puts me off.

 

[Joecrow]

der Kundendienst von Amflow manchmal absurde Beweise, wenn ein Garantieanspruch geltend gemacht wird.

Zum Beispiel? Ich würde gerne einen Vergleich mit einer deutschen Fahrradmarke anstellen.
(Such as? I'm interested to compare against a German bike brand.)

 

[Moderator]

ok, lets stop padding the thread out with repeated discussions on warranties and keep it to discussing any potential seat tube issues, possible frame batches and any solutions - or otherwise.

As a reminder, please post in English on the forum.

Thanks.

 

[Balduin]

Zum Beispiel? Ich würde gerne einen Vergleich mit einer deutschen Fahrradmarke anstellen.
(Such as? I'm interested to compare against a German bike brand.)

Example? I'll give you one:
Specialized once had a problem with Brose where the belt kept breaking.
Specialized simply extended the warranty for that model line from two to four years.

 

[Joecrow]

Example? I'll give you one:
Specialized once had a problem with Brose where the belt kept breaking.
Specialized simply extended the warranty for that model line from two to four years.

I was looking for an example of the quote, if my translation is correct:-
"Amflow's customer service sometimes demands absurd amounts of evidence when a warranty claim is made."

 

[Balduin]

I gave you an example of how someone else acts; at a certain point, you have to think for yourself.

 

[Joecrow]

I gave you an example of how someone else acts; at a certain point, you have to think for yourself.

So is it fair enough to say that despite your claim about Amflow customer service you can't actually come up with an example!

 

[insplean]

ok, lets stop padding the thread out with repeated discussions on warranties and keep it to discussing any potential seat tube issues, possible frame batches and any solutions - or otherwise.

As a reminder, please post in English on the forum.

Thanks.

I think it’s just important for them to argue)

 

[skizzian]

I think the problem also lies in the construction—the seam where the carbon layers meet runs through this area. The photo shows the spot after the paint and clear coat have been removed.

View attachment 187544

the seam is a small 'stress raiser' but I'd imagine most carbon frames would have the tool close in that axis (it's the lay up underneath that counts mainly).
the most obvious stress is the end of the inserted dropper post - pivoting 240mm from the seat clamp, it's a large moment, perhaps the diameter of the seatpost tube is too large, allowing that movement - does the seatpost drop in or need a twist?
Whatever has happened (there are many places manufacturing could fail) it points to poor QC.