Amflow PL Carbon owners, check your seat tube for cracks!

[ericm]

2. Refusal of warranty service in the absence of official dealer contacts (though Amflow has such a contact, since they know the serial numbers)

It's normal in many industries to not support gray market sales.

Supporting gray market sales undercuts the manufacturers' official sales channel. If there is no difference to the end customer whether they buy through the channel or on gray market, most of them will go for the cheaper option. The official distributors will drop the manufacturer and then they will be stuck with some random Alibaba seller or whatever.

 

[TheKaiser]

My experience has been a little different.

First was a cracked Santa Cruz swingarm. I called them up and described the problem. They were very apologetic: "Oh... yeah... sorry. We don't have any of those right now. It will be a couple weeks until we get them back from powder coating. But if you want any other color, we can ship it tomorrow." I didn't care about color, and my bike was back up and running by the end of the week.

The other was a Specialized. Again, it was a cracked swingarm. The bike was a couple years old, and it was purchased second hand. Despite the lack of official paperwork, Specialized sent out a new swingarm in a few days. As it turned out, there were two versions, and this one didn't fit the bike. Unfortunately, they didn't have any correct swingarms left. It was too old. Bummer/ But after a few days, their customer service guy went out to the warehouse and found one of their factory test bikes with the correct swingarm. They disassembled it and sent out the correct part. Even though the part wasn't new, the bike was back up and running, and it took less than two weeks.

Once again, buy only from companies that have a strong presence in your area.

Yeah, I've seen the same type of thing from both Specialized and Santa Cruz, and know people who will only buy from those brands for exactly that reason...because they know they'll be taken care of if there is a problem. Both those companies will go out of their way to figure something out and get you back on the trail, as well as often take pity on someone who bought a bike 2nd hand or otherwise lacks proper documentation.

I've always attributed it to a combo of their employees being fellow "bike people" who want to hook other "bike people" up, and also corporate management understanding that the enthusiast riding community is a pretty tightly knit one, so if an end user had a bad experience with a given product, or a stellar experience with customer service, they're likely to tell a lot of other people about it, magnifying the effect for better or for worse. It makes hooking up someone with a new swingarm or front triangle (that only cost $50 to produce) look like a pretty reasonable business/marketing decision.

DJI, being a non-bike company, presumably staffed with a lot of non-bike people, is likely to have a very different attitude. I love their desire to innovate and push the tecnologies forward, but I hope that Amflow starts to understand the bike market better and conforms to the type of standards that established bike companies have set.

 

[TheKaiser]

All of the above hinges on the "if these bikes were sold through an official channel" part of your assertion.

Are you sure that the warranty would be transferred if the BMW you bought was sold in the same way as the OPs bike? I.e. not sold through an official dealer in owners home country? Otherwise you're comparing apples and oranges.

Transferability of warranty depends to some degree on the brand, and also the local laws in the purchase region. Having said that, even if the car is not covered by the original warranty, per se, a manufacturer is not free of responsibility for major product flaws, particularly if they are safety concerns. For example, I had a Toyota truck which had a recall due to frame rusting issues. Toyota bought the truck back from me at fair market value, despite me being the 2nd owner. More recently, I had a Nissan truck, purchased 2nd hand (with the proceeds from the Toyota recall) that had a recall due to bad airbags. Again, this updated airbag was provided and installed at no cost, despite me being the 2nd owner (and the vehicle being beyond the initial warranty period even if I was the original owner).

 

[TheKaiser]

Buy ANY emtb off alibaba and see if the manufacturer will warranty it. I’ll bet almost 100% will say no. There’s literal 1/2 price mondrakers, Santa Cruz, etc on there. Idk how they get these bikes or what’s up with them, but I bet you zero manufacturers will cover a frame crack if you purchased from there and they do all check serial #s.

The point is very simple. In amflow warranty the first paragraph is that it must be purchased from an authorized dealer. As said by someone else on here maybe these are frames that Amflow turned down due to quality issues.

OP took a long time to admit he ordered from alibaba. He knew it was a mistake. The seller isn’t even responding to him. I do not blame amflow in the slightest for not warrantying this. I also contacted a seller back when I was buying an amflow and he was in the US but most certainly getting alibaba bikes. I questioned his warranty process and it was sketchy. A lot of people order through this guy as well and I’m glad I didn’t. His prices were very enticing.

Pretty common sense here but don’t buy from alibaba and expect warranty repairs on anything.

A lot of the super cheap "premium brand" products on Ali are just straight up counterfeits, rather than real ones that may or may not have failed Q/C and then were diverted "out the back" of the factory. Specialized did a big expose of this a few years ago, cutting apart "Specialized Tarmac" frames that were purchased on Aliexpress and showing the incredibly poor quality materials used under the seemingly nice paintjob. For example, 1 of them had newspaper used as a mold release layer on the inside of the frame. There have been similar evaluations of some of the fake Pinarellos (Chinarellos as folks took to calling them).

That isn't to say that good stuff can't be made in China. Some of the "real" versions of these bikes may be made there too....but in a very different factory with different materials. Buying through an authorized dealer is the only way to be reasonably sure, but even still there have been a few dealers who have gotten in trouble for blending in fake stuff (usually less safety critical stuff like jerseys and water bottle cages) to get better profit margins. The general consensus is that if you're buying direct from China, you are actually pretty safe if buying from a "Reputable" Chinese company, who has built their own brand identity, like Light Bicycle, or Farsports, because they have their own reputation to maintain. If its someone selling counterfeit stuff that says another brand on it, though, they've got no reputation to lose, so they are incentivized to make the product for as little money as possible, and keep going until the party stops.

Regarding the OPs situation, I am disinclined to think that its a counterfeit, because, unlike a bare frame, the complete e-bike needs a whole bunch of other parts that are much harder to counterfeit or even acquire to put on a counterfeit frame. We have people here on the forum complaining about the lack of avilability of standalone Avinox motors and batteries, so even if you made a fake frame you couldn't get the electronics to put on it.

 

[Astro66]

I have no clue what the issue is. I have a PL carbon pro in Medium, that I bought from a recognized Amflow dealer.

I have bought new Samsung phones from OS on Ebay. Some have had issues, like the camera had a spot on it. Samsung Australia would not touch it with a 10 foot pole. I knew this when I bought it. I certainly didn't go crying on Social Media. You must be responsible for your actions.

The OP bike was bought on Alibaba. A clear breach of Amflow warranty conditions. Thus voiding any warranty. If you void your warranty. It's on you. Not the manufacturer. Holding manufacturers responsible for invalid warranty repairs, will only push up the prices of EMTBs for those who buy their EMTBs from the authorized dealers. People attempting to circumvent the warranty process, but still get warranty, are the criminal here. Not the manufacturer.

/thread.

 

[TheKaiser]

I bought my Amflow PL carbon in late 2025. But I only started riding it in spring 2026. So it's basically a new bike with just 12 cycles.

Recently I've noticed a giant crack in a seat tube area. Contacted the local Amflow community and found at least 4 more people with the same problem. All bikes are late 2025 (2026) models. All PL versions (silver). Out of just 100 people, some of whom don’t even have the bike yet.

So you might want to check yours for cracks.

Worst of all, Amflow refuses to help me. I've bought mine in Hong Kong. So it's the Chinese version. The seller just doesn't respond to my messages. I've tried contacting Amflow support: they told me they don't support Chinese bikes. And Chinese support told me to contact the seller. Who doesn't respond to my messages.

At this point I'm so pissed I'm seriously considering buying a ticket to Hong Kong and dropping this frame at DJI headquarters. Making a TikTok out of it.

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As another user said, if you are totally on your own with no chance of getting a new front triangle from Amflow, then fixing the crack is a pretty simple and cheap DIY repair, although it might not be super pretty looking. If you aren't DIY inclined, there are a lot of companies doing carbon frame repairs now, and they'd be able to blend and smooth the fix it in such a way that you probably couldn't even tell it was repaired, assuming you don't mind paying them to repaint it too. You'd need to get some quotes from them, but I've seen people get even more complex repairs for under $500, so not cheap, but a heck of a lot less than a new frame or bike would cost you.

Even if you used PayPal and a premium level credit card, I think both of their buyer protections end after 120-180 days, which sucks given your being just beyond that period. The US based credit cards that offer enhanced/extended warranties on purchases require there to be an original US warranty in effect, which sucks, since you can't prove that. Interestingly, in regard to Credit Card protections, I just read that ""almost all credit card policies (Visa, Amex, Mastercard) have a blanket exclusion for "motorized vehicles." A standard pedal bicycle is usually covered; an e-bike is usually denied." which was news to me, so I'll need to double check that before assuming I'm covered on future purchases.

I don't think you said what country you are in. Do you mind sharing that?
If you're in the EU then in theory based on statutory rights (EU Directive 2019/771) you legally have a 2-year warranty. However, enforcing this against a seller based in China is extremely difficult practically. If you are in the UK, then Section 75 of the Consumer Credit Act is supposed to give you 6-years of protection, but apparently there can be pushback on that if the payment is routed through an intermediary, but still worth looking into. Have you tried finding a number for the seller and calling them? Sometimes some good old fashioned harassment can really light a fire under some slackers who are trying to shirk their duties.

 

[Gauss Guzzler]

Supporting gray market sales undercuts the manufacturers' official sales channel.

Gray market is the manufacturer's official sales channel. Again people, these are not stolen or counterfeit bikes. Amflow aggressively pushes gray market sales thru their vast network of grey market distributors. This enables them to expand their market reach, distance themselves from bad distributors or customers, and deliver to crazy isolated countries without having to figure out the language, shipping, tariffs, product laws, etc.

If Amflow doesn't want to offer a full white glove no-fault crash replacement warranty to riders in N. Korea, fine. But when Amflow knowingly delivers flawed frames thru their own distribution channels, they should take responsibility even if their fine print provides legal immunity. It's just good business.

 

[johnnystorm]

Gray market is the manufacturer's official sales channel. Again people, these are not stolen or counterfeit bikes. Amflow aggressively pushes gray market sales thru their vast network of grey market distributors. This enables them to expand their market reach, distance themselves from bad distributors or customers, and deliver to crazy isolated countries without having to figure out the language, shipping, tariffs, product laws, etc.

If Amflow doesn't want to offer a full white glove no-fault crash replacement warranty to riders in N. Korea, fine. But when Amflow knowingly delivers flawed frames thru their own distribution channels, they should take responsibility even if their fine print provides legal immunity. It's just good business.

I'm not being arsey here, and its probably because DJI have official channels for sales here in the UK but what does "aggressively pushing gray market sales" look like?

 

[patdam]

Wow, tough crowd.

The pics are not fake, the bike is not fake, this is a very well-known flaw affecting M/L PL's in both black and silver. It has nothing to do with droppers, riders, or clamps - they simply failed to properly overlap or compact the material plies at that seam. It likely only occurred on a small portion of bikes produced within a particular time period as Amflow produces hundreds of these frames per day so they have dozens - if not hundreds - of teams producing these in parallel, and apparently at least one of the technicians or fixtures had a problem.

Amflow absolutely will cover this under warranty 100%, if your channel has enough subscribers.

Otherwise, no. This is not OP's fault. Reputable manufacturers generally do not sell thru so-called "unauthorized" dealers in a deliberate scheme to dupe customers into waiving the product warranty. Amflow does.

Good companies stand by their products. Bad companies sell thru multiple channels at different price points and warranty terms as a way of increasing sales/profits by leveraging the "fine print" against their customers. It'd be one thing if Amflow merely used this fine print to reject the most egregious customer-damaged warranty claims, but the seat tube crack is a very genuine and very brand-damaging flaw. As a fledgling brand with great ambitions, they'd be wise to take responsibility for their mistake here.

"warranties" whouldn't mean the same think following your country/continent. company integrate the local rules in the price. We can't expect to have ocidental servicy on product purchased in asia.

Yeah, I've seen the same type of thing from both Specialized and Santa Cruz, and know people who will only buy from those brands for exactly that reason...because they know they'll be taken care of if there is a problem. Both those companies will go out of their way to figure something out and get you back on the trail, as well as often take pity on someone who bought a bike 2nd hand or otherwise lacks proper documentation.

I've always attributed it to a combo of their employees being fellow "bike people" who want to hook other "bike people" up, and also corporate management understanding that the enthusiast riding community is a pretty tightly knit one, so if an end user had a bad experience with a given product, or a stellar experience with customer service, they're likely to tell a lot of other people about it, magnifying the effect for better or for worse. It makes hooking up someone with a new swingarm or front triangle (that only cost $50 to produce) look like a pretty reasonable business/marketing decision.

DJI, being a non-bike company, presumably staffed with a lot of non-bike people, is likely to have a very different attitude. I love their desire to innovate and push the tecnologies forward, but I hope that Amflow starts to understand the bike market better and conforms to the type of standards that established bike companies have set.

I don't agree. A Santa Cruz or a Specialized costs twice as much as an Amflow. It's great that they exist to cater to those who want "premium" service (which is part of their brand values), but I prefer having the option of a cheaper bike without that service.

 

[kla456]

I'm not being arsey

I'm not being arsey here, and its probably because DJI have official channels for sales here in the UK but what does "aggressively pushing gray market sales" look like?

This has gone beyond one Op buying a bike on Ali and even beyond the cracked frames issue.
This is now reputational for Amflow.
Remember Specialised, and how many Levo motors failed, early on?
Remember that buyers were not discouraged from buying Levos even when motors were being replaced 3 or 4 times on the same frame?
Thats what reputation means for a brand.
Definitely now an issue for Amflow brand, and partly also I might say for China.com and Ali brands.
What's the cost of replacing a few frames in that context, however they were purchased or even if they had been abused?
Amflow's UK Customer Service are formally copied into this thread from yesterday by a concerned Amflow owner.
They will reply next week, or not.
What will be, will be after that for the Amflow brand.

In this Op's case, and for any similar others, I advise court action through a Small Claims Procedure in their jurisdiction.

 

[Astro66]

This is now reputational for Amflow.

What a load of hog wash.

If the OP had bought the bike through an authorised dealer or direct from Amflow, and the frame cracked. It would have been warrantied. There is zero reputational issues.

No one held a gun to his head and forced him to buy the bike cheaply through Alibaba. Amflow have clearly stated if you do. There is zero warranty.

As an Amflow owner, I would be pissed off if some numpty circumvents Amflows warranty, buying a much cheaper version, then Amflow still warranted it. That would be the only reputational issue.

And doublely, it's a great lesson to those looking to buy an Amflow. Buy it from Amflow, or an authorised dealer. They are all clearly listed on the Amflow website. If not. YOU WILL GET NO WARRANTY !!! Any attempt by Amflow to warranty these bikes is the greatest kick in the nuts for owners who did the right thing.

The OP needs to buy the broken component from Amflow, like anyone else who has no warranty.

 

[kla456]

This has gone beyond one Op buying a bike on Ali and even beyond the cracked frames issue.
This is now reputational for Amflow.
Remember Specialised, and how many Levo motors failed, early on?
Remember that buyers were not discouraged from buying Levos even when motors were being replaced 3 or 4 times on the same frame?
Thats what reputation means for a brand.
Definitely now an issue for Amflow brand, and partly also I might say for China.com and Ali brands.
What's the cost of replacing a few frames in that context, however they were purchased or even if they had been abused?
Amflow's UK Customer Service are formally copied into this thread from yesterday by a concerned Amflow owner.
They will reply next week, or not.
What will be, will be after that for the Amflow brand.

In this Op's case, and for any similar others, I advise court action through a Small Claims Procedure in their jurisdiction.

Amflow's reply just now:

Amflow Support​

to me

[td]

05:42 (3 hours ago)​

[/td]​

Dear Customer,

Thank you for reaching out to Amflow Customer Support. We are here to assist you with your concern.
We are very sorry to hear about the crack on your seat tube.
To help us understand your situation better, could you please provide your bike's Serial Number (SN), the name of the seller, and your proof of purchase?
Please understand that Amflow does not offer an international warranty. Therefore, we recommend contacting your original seller to resolve this issue. If that is not feasible, you may seek repairs at a local store, but please be aware that the repair costs will be your responsibility.
We apologize again for the inconvenience this may cause.

Best regards,

Amflow Customer Support
Website: https://www.amflowbikes.com/

 

[Astro66]

Amflow's reply just now:

Amflow Support​

to me

[td]
05:42 (3 hours ago)

[/td]​

Dear Customer,

Thank you for reaching out to Amflow Customer Support. We are here to assist you with your concern.
We are very sorry to hear about the crack on your seat tube.
To help us understand your situation better, could you please provide your bike's Serial Number (SN), the name of the seller, and your proof of purchase?
Please understand that Amflow does not offer an international warranty. Therefore, we recommend contacting your original seller to resolve this issue. If that is not feasible, you may seek repairs at a local store, but please be aware that the repair costs will be your responsibility.
We apologize again for the inconvenience this may cause.

Best regards,

Amflow Customer Support
Website: https://www.amflowbikes.com/

Love it !!!

 

[dcxs]

Since this has blown up, at least my experience with Amflow points to a very reliable brand when it comes to after care. I bought my Carbon PL from a smallish Spanish retailer to be shipped to Sweden, as there were no Amflow retailers here last year. I broke the rear triangle when reinstalling it after brake hose install (my fault). Amflow sent me a new rear triangle that arrived 6 working days after I contacted them. I had to pay about 375 EUR for this little adventure. Seems very reasonable and fast to me.

 

[Balduin]

Tja, so platzen Träume – ich hatte eigentlich vor, mir selbst einen Amflow zu kaufen, aber so schnell können sich die Dinge ändern.
Es reicht nicht, einfach nur einen guten Motor zu bauen und alles leicht zu halten. Auch der Zweitbesitzer erhält nur zwei Jahre Garantie…

 

[jonny1234]

Ive got a PL front triangle for sale on ebay if it helps anyone, brand new. Large frame size.

 

[insplean]

Let’s get off our high horses for a second and use some basic logic.

First off, buying an original Chinese bike from an actual shop in China is NOT "grey import" or counterfeit—it’s just a direct purchase. The manufacturer got their Yuan, the product is 100% legit, so relax.

Second, the holy faith some of you have in "official local warranty" is honestly adorable. Tomorrow your favorite local dealer goes bankrupt, shuts down, or simply drops the contract with Amflow—and boom, you instantly turn into a pumpkin and a proud owner of a "grey" bike with zero support. Sweet, isn't it? LOL. Legally, you'll be left completely on your own against a factory in Shenzhen, good luck reaching them.

And yeah, just for the conspiracy theorists out there: fake Amflows do not exist. There hasn't been a single recorded case of Uncle Liao replicating a complex carbon frame in his basement and integrating a DJI Avinox motor into it. It’s technically impossible, so the OP’s bike is 100% genuine.

But having an original bike—or even a "proper" warranty—doesn’t change the fact that we are looking at a clear batch defect. And even if your warranty claim gets approved by the book, get ready to wait forever. Losing 1–2 months right in the middle of the riding season due to paperwork and shipping is a miserable experience, but hey, at least it’s "official"!

 

[Ndanger]

In this Op's case, and for any similar others, I advise court action through a Small Claims Procedure in their jurisdiction.

So You want to save some money buying a "Grey Market Bike"... You might think, "Doesn't the law say a product has to work if it's sold as new?"

Yes, this is called the Implied Warranty of Merchantability. However, under the Uniform Commercial Code (UCC), an implied warranty is a promise made by the seller (the specific Alibaba store), not the original manufacturer. If the bike breaks, your legal grievance is technically with "Shenzhen Top-Speed Bike Trading Co." on Alibaba, not the factory that built the bike.

Jurisdiction and Real-World Friction Even if you found a creative legal loophole, think about the logistics:

Who are you suing? If the manufacturer is based overseas, serving them with a lawsuit is a logistical nightmare.

Cost: Filing a lawsuit in small claims or civil court will cost you hundreds or thousands of dollars in fees and legal counsel—potentially more than the emtb itself.

The Alibaba Defense: If you take the matter to Alibaba's internal "Trade Assurance" arbitration, they will only hold the seller accountable if the bike arrives broken or doesn't match the listing description. They will not force a third-party seller / manufacturer to give you a multi-year warranty.

Plan A: Buy Frame from Ebay

Plan B: Learn how to repair Carbon Fiber with a simple multilayup laminating process with - West Systems Laminating Epoxy (slow hardner, I think its the 109 version) and some CF cloth. Probably hitting the trails in a day or 2 at a minimal cost and the knowledge of self sufficency and skills.

 

[Fangs2k]

Stepping over the strange ‘white knighting’ for a large company here, sometimes stuff happens and faulty batches of product get out there and customers suffer as a result.

I don’t think anybody seriously believes that the only frames with issues are ‘Alibaba specials’ so if Amflow built it, and it’s a fault inherent in the manufacture, then Amflow should just sort it.

Things like this are actually a good opportunity to elevate a brands standing, I’ve lost count of the times I’ve recommended brands based on great warranty service, but I’ve told many more where it’s been terrible.

 

[5G_vaccinator]

What a load of hog wash.

If the OP had bought the bike through an authorised dealer or direct from Amflow, and the frame cracked. It would have been warrantied. There is zero reputational issues.

No one held a gun to his head and forced him to buy the bike cheaply through Alibaba. Amflow have clearly stated if you do. There is zero warranty.

As an Amflow owner, I would be pissed off if some numpty circumvents Amflows warranty, buying a much cheaper version, then Amflow still warranted it. That would be the only reputational issue.

And doublely, it's a great lesson to those looking to buy an Amflow. Buy it from Amflow, or an authorised dealer. They are all clearly listed on the Amflow website. If not. YOU WILL GET NO WARRANTY !!! Any attempt by Amflow to warranty these bikes is the greatest kick in the nuts for owners who did the right thing.

The OP needs to buy the broken component from Amflow, like anyone else who has no warranty.

The problem is there are no Amflow dealers or direct sales in my country yet. And you can't get the e-bike on a plane. So buying from a dealer was not an option for me.

The seller on Alibaba was saying they are an authorised Amflow and DJI dealer, which corresponds with a large number of DJI-made inventory and hundreds of 5-star reviews. They only sell DJi products. They were rated second in e-bike sales on Alibaba in 2025.

Anyway. A friend in Hong Kong agreed to make another claim at Amflow China support on my behalf. We'll see if it goes anywhere.

 

[skismith]

What those directing the blame at Amflow seem to be forgetting is that amflow does not owe a duty to the OP under the warranty terms- as the OP didn’t buy through an official channel.

The party that owes the duty to the OP is the Alibaba store that the OP bought the bike from, and in turn Amflow may owe a duty to that store should the store make a warranty claim (if the bike was supplied to the Alibaba store legitimately)

My riding group have bought Amflows both from official channels and through the China- direct unofficial (cheaper) route. Following problems with a component on the China direct route bike (fox shock)- the China store stepped up and resolved this no problem – as they should. But we wouldn’t have expected Amflow to sort this on this bike. It’s a risk you take for the lower price.

The fault in service here lies with the Alibaba store, not Amflow. That being said, I feel for the OP and hope you get a satisfactory result.

 

[Astro66]

The seller on Alibaba was saying they are an authorised Amflow and DJI dealer,

The Amflow website clearly specifies the dealer network.

The issue I have, is your title and opening post mention nothing about accepting responsibility for not doing due diligence and checking that you bought from an authorised dealer. It also doesn't mention that buying from an international seller explicitly precludes you from warranty. Which is what you did. And yet you still expect warranty.

You then blame Amflow directly for refusing to accept the defect.

Too bad Amflow refuses to accept the defect.

So I do not know how you don't expect other Amflow PL owners to be absolutely disgusted with your behaviour. The sense of entitlement you are showing is overwhelming.

Buy a front triangle. That would be the decent thing to do. There is someone selling one a few posts up.

 

[5G_vaccinator]

The Amflow website clearly specifies the dealer network.

The issue I have, is your title and opening post mention nothing about accepting responsibility for not doing due diligence and checking that you bought from an authorised dealer. It also doesn't mention that buying from an international seller explicitly precludes you from warranty. Which is what you did. And yet you still expect warranty.

You then blame Amflow directly for refusing to accept the defect.


So I do not know how you don't expect other Amflow PL owners to be absolutely disgusted with your behaviour. The sense of entitlement you are showing is overwhelming.

Buy a new frame. That would be the decent thing to do. There is someone selling one a few posts up.

Not gonna argue with a fanboy. Gets us nowhere. Just remember : DJi is not your friend. They will screw you without second thought.

 

[Astro66]

Not gonna argue with a fanboy. Gets us nowhere. Just remember : DJi is not your friend. They will screw you without second thought.

I have had a 5 year relationship with DJI, owning 2 drones and an EMTB, and their being a DJI store 5km from my home. They have been nothing but professional in their attitude towards sales and service of their products.

Maybe you should google "Professional Attitude". You might learn something. It's funny when you have a professional attitude, you get the same back.

 

[ZR1]

I mean ultimately amflow shouldn't be letting frames out the door that crack in the same place.

The whole grey import saga makes it murky, different countries will have different warranties/legal obligations etc but for something as fundamental as frame cracking (i'd perhaps have a different view on motor/suspension parts etc) I think amflow hq should step up and sort it.

 

[Fangs2k]

It’s difficult to manage replacements for faulty or defective products outside the official dealer network, I get that, and can see why Amflow is setup (like others) to support products via the dealer network.

So, it might be worth contacting any Amflow dealer in your country and asking nicely to see if they will pick it up on your behalf? You could even offer to pay them to swap the bits over from your old frame to the new one, so there’s something in it for them?

I did this with my Focus EMTB when I wanted to get the range extender replaced and the bike shop I’d purchased it from was no longer a dealer. They were very unhelpful but I googled another UK dealer who was still a Focus stockist and they helped me get it warrantied.

Arguing the toss on here won’t fix anything, just offering a potential pragmatic solution.

 

[patdam]

It’s a strange topic. Two completely opposing camps. Everything has been said over and over again.
Yet, it seems each side is dead set on having the final word, even if it means endlessly repeating the same arguments.
Does it really matter? I’m curious to know why—just for a change of pace.

 

[insplean]

It’s a strange topic. Two completely opposing camps. Everything has been said over and over again.
Yet, it seems each side is dead set on having the final word, even if it means endlessly repeating the same arguments.
Does it really matter? I’m curious to know why—just for a change of pace.

I find it odd that everyone is fixated on blaming a specific person. The details regarding the dealer-supplied batch have been clear for a long time.

Personally, I am more concerned about the widespread defect in Amflow frames; I have been affected by this issue myself. I’m curious to see if the new rear triangle will suffer from the same flaw, and I’d also be interested to hear Amflow’s response. I think this widespread problem is something of a special case.

 

[5G_vaccinator]

It’s difficult to manage replacements for faulty or defective products outside the official dealer network, I get that, and can see why Amflow is setup (like others) to support products via the dealer network.

So, it might be worth contacting any Amflow dealer in your country and asking nicely to see if they will pick it up on your behalf? You could even offer to pay them to swap the bits over from your old frame to the new one, so there’s something in it for them?

I did this with my Focus EMTB when I wanted to get the range extender replaced and the bike shop I’d purchased it from was no longer a dealer. They were very unhelpful but I googled another UK dealer who was still a Focus stockist and they helped me get it warrantied.

Arguing the toss on here won’t fix anything, just offering a potential pragmatic solution.

I'm fine with them sending the replacement front triangle to my friend in Hong Kong. I can pick it up later or organise shipping. It is only fair that for a bike intended to be sold in the Chinese mainland, support will be provided within the Chinese mainland.

However, that is not the case. At the moment, Amflow fully discard any responsibility for a frame that they made, put their badge on, and have taken the $$ for. And some fanboys call it "professional attitude".

 

[RickBullotta]

Gray market is the manufacturer's official sales channel. Again people, these are not stolen or counterfeit bikes. Amflow aggressively pushes gray market sales thru their vast network of grey market distributors. This enables them to expand their market reach, distance themselves from bad distributors or customers, and deliver to crazy isolated countries without having to figure out the language, shipping, tariffs, product laws, etc.

If Amflow doesn't want to offer a full white glove no-fault crash replacement warranty to riders in N. Korea, fine. But when Amflow knowingly delivers flawed frames thru their own distribution channels, they should take responsibility even if their fine print provides legal immunity. It's just good business.

Simply not true.