It is correct that the serviceability of a Shimano STePS drive unit is quite poor.Given the serviceability of the current Shimano product, would anyone seriously consider one again?
However, most probably there are quite a lot of people (like e.g. me) who seriously consider to order a new Shimano STePS based bike again or replace the current DU-EP801 against the maybe (hopefully) upcoming DU-EPX drive unit.
For me in the next future I definitely will stick to the Shimano STePS system, because the seamless integration of the compatible and perfect matching electronic Di2 derailleurs from Shimano is the most valuable and absolutely unique selling point of this system.
Since more than a decade I am riding all versions of these Di2 combinations and I am extremely happy with the precision of this system with the perfectly working great (and absolutely unique) FreeShift functionality as well as e.g. indication of the current gear on the bike display and all components powered via the main battery.
There is nothing else on the market which can beat this unique and for me unbeatable system.
Just my 5 cents.
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