It's noticeable that when you press the switch the lights on the battery come on although the swich itself does not. I can see those lights on mine but not his so makes us think the battery closure is not correct. A little fiddling and the bike started ok. Saturday we tried again and nothing at all other than the lights on the battery.
From yours and the post above from Koo, it is clear that some riders are experiencing a short circuit detection error - the LED chart above shows the battery error states which are not covered in the user manual. A short circuit could indeed be due to something in the charge socket/port as Koo says.
A visual check of the socket/port is important in good light, any grit or metallic items need to be carefully removed - a stiff brush or tweezers is good. Contact cleaner is good if there was corrosion or a build-up of dirt, but first always brush out carefully and ideally use compressed air before using contact cleaner. Regular contact cleaner use shouldn't really be necessary, but the correct way to apply it is to pour or spray onto a clean cloth and then rub the connectors. Final thoughts are to check the locating fins (1 on one side, 2 on the other), we've seen a couple of batteries where these got bent by a rider jamming the connector in before the fins were correctly located - the net result is that the connector stands off the socket slightly and moisture can get in.
A visual check of the Rosenberger connector is also important. Anything metallic that sticks to the port or connector creates a slight stand-off gap or short circuit risk. Also check the 4 small spring-loaded pins in the connector gently with a small screw-driver or similar, they should move freely. If grit got in there, compressed air is likely to help. When you put the connector back in the socket, give it a firm push once you know it is located correctly.
Should that not solve it, you'll need to visit your retailer I'm afraid. If anyone has a bike that won't turn on or behaves strangely and there aren't clear error LEDs to say what is wrong, resetting the TCU might help. Note that this also restores factory default support modes.
- With bike turned OFF, press and hold the 'S' (mode) button
- While holding the S button down, press the power button
- Continue holding the S button down until the bike restarts
- Power the bike up as usual. Bike will be reset to defaults.
