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listening to other motors on rides, the Avinox motor is still very quiet in comparison. (even with the fault mine has)

<45dbA is what Amflow advertise, so most definitely a selling point. However they do word it as 'Reduced' for the M2S. In their 'Ultimate Silence' tagline.

UPDATE: just had an email to say the replacement M2S motor has arrived already. So hoping to get it fitted the middle of next week. Just checked the timeline and it's taken 9 days (including a weekend) from logging the issue until today, to get a warranty claim through and a replacement motor...

The dealer has been in contact with Amflow. I did contact Amflow support when I purchased the bike regarding the pairing process and they were really quick to respond, so happy all round even though there is an issue with the motor. It's still an amazing bike, just not silent anymore (soon to...

I bought mine from a dealer, they have been really good and communication has been excellent.

I don't have motor rattle, my issue is different. My personal experience is limited as this is my first ebike, however even with this rasping issue (that Amflow want to investigate and have warrantied) other motors are a lot noisier :unsure: trail chatter does over ride any noise when going...

So for me this is absolutely not a rattle issue, it's something else. Here is the rasping noise when under load in normal riding conditions. https://youtube.com/shorts/S1H2JC7mEGY?si=r3iSoSp6Ts4MWj-b Looking forward to the motor being replaced, apparently it will be around 2 weeks for the new...

So just got a call his morning and my M2S motor has been accepted for warranty, here is what it sounds like in the stand not under any load. 350 miles on the motor, Amflow have said keep on using it until the replacement motor arrives. https://youtube.com/shorts/R-WOENrcko0?feature=share

I wondered if the dual gear mesh had broken on mine to cause the noise I am hearing?

So, an update on my rasping M2S motor which started around 250-300miles in. I sent two videos off to the bike shop I purchased the Amflow PX from. They replied straight away with "it absolutely should not sound like that" so they have started an Amflow warranty process. It's not rattle it's a...

Mac user, I use Chrome rather than Safari, no load issues here.

Good advice, I service all my bikes and have done for 40+ years & worked in the cycle industry for a similar amount of time. Checked everything, all bolts, drive chain etc. You can hear the motor engagement has become louder when on the bike stand, so not under load. The interesting thing is...

Amflow support seem to be quite responsive, already contacted them during set up. I have not contacted them regarding the noise that developed as this is my first e-bike and I have my doubts if this is an 'issue' or if it's normal? The bike has been great for me personally, however new noises...

I have a similar issue on my PX, I noticed a rasping sound at low cadence started at around 150 miles on flat ground, however under load ie going up hill you cannot hear it. Before this it was completely silent, done 350 miles now and the rasping sound is annoying, but bearable...just.