Amflow frame warranty

[boomdocker]

Hello,
I am considering buying an Amflow and am thinking about the warranty
I have read the warranty info on the website but wondering what the "real world" reality is?
So my question - has anyone here had issue with a cracked frame and if so what has the warranty replacement process been like , dealing with AMFlow?

 

[volts]

For me, it was easy, extremely fast and not too expensive to get chainstays replaced after a crash.
I crashed 7th Aug, told AMFlow about it 8th and yesterday I had a new crank and a new chainstay. 390 EUR for a new carbon stay and crank is totally acceptable.
I know of a person on this forum who got denied warranty of his frame, but it's a bit unclear to me exactly how all everything turned out that way and what was said and what happened.
He had headset cup issues and say every frame has some marks, but I took pictures of mine and they don't seem to have those marks so I have no idea.

 

[Winford]

He had headset cup issues

He had his forks changed by a shop, and after that his headset became loose, and he rode around on the bike with a loose headset, so much so he even dented his stem cap. And its not even sure that his frame is cracked because he is still riding it. Despite being over the bikes recommended weight limit.

He did not come out and tells us these details either, they had to be fished out.

 

[jam56]

He had his forks changed by a shop, and after that his headset became loose, and he rode around on the bike with a loose headset, so much so he even dented his stem cap. And its not even sure that his frame is cracked because he is still riding it. Despite being over the bikes recommended weight limit.

He did not come out and tells us these details either, they had to be fished out.

Dude, calm down already.
Everything you described is completely wrong.
I know many amflow owners who are heavier than me, and they are doing fine. Weight has nothing to do with it.
And replacing the fork is not the cause of the crack in the frame either.
And support is ignoring the problem because they understand that they screwed up.

And a word of advice to anyone who encounters problems with the frame: don't reveal all your cards to customer support. The less they know, the less reason they have to deny your warranty claim.

 

[irie]

... don't reveal all your cards to customer support.

Well you certainly avoided doing that didn't you?

 

[sethimus]

they see your incompetence when they get your frame to inspect anyways, no sane manufacturer gives out free frames without seeing the old one first

 

[jam56]

I'll write one last time, especially for those who are poorly understood and fixated only on their opinions.
I did not seek a free frame replacement! I was outraged at the reason for the refusal, support pointed out the marks that are on all amflow frames! Are you really so stupid that you can't understand this?

I won't comment any further on what happened, everyone makes their own choices for themselves. But my point of view on this situation is as follows - amflow support is very mediocre, like a cheap Chinese brand.

 

[sethimus]

every other manufacturer would decline warranty if you’re too fat and ride around with a loose headset? rtfm

 

[Ndanger]

I'll write one last time

Thankfully

, especially for those who are poorly understood and fixated only on their opinions.
I did not seek a free frame replacement

Really

! I was outraged at the reason for the refusal, support pointed out the marks that are on all amflow frames!

Certainty or speculation

Are you really so stupid that you can't understand this?

Seems unnecessary

I won't comment any further on what happened, everyone makes their own choices for themselves.

The outcome seems consistent with the aspects of the unfortunate choices and actions

But my point of view on this situation is as follows - amflow support is very mediocre, like a cheap Chinese brand.

Ah yes, the culture of blame and dislike of anything that is perceived as being foreign, along with feeling harmed.

 

[mustclime]

To many people are buying these trail bikes and riding them like enduro bikes. The Amflow is light for a full power e bike. If you think it’s as strong as a Levo or Rail, it’s my belief that you may have some issues riding it at the same level as them. Treat the Amflow like a light weight trail bike and I am sure it will be fine.

 

[ZR1]

To many people are buying these trail bikes and riding them like enduro bikes. The Amflow is light for a full power e bike. If you think it’s as strong as a Levo or Rail, it’s my belief that you may have some issues riding it at the same level as them. Treat the Amflow like a light weight trail bike and I am sure it will be fine.

Amflow opened the door by saying you can fit a 170mm fork, coil, 27.5 wheel etc and retain warranty.

I think the headset is a bit of a mess with the hole for the knock block and crown race with no seal.

 

[mustclime]

The pics I have seen of the bearing seats looks a lot like the carbon specialized enduros, they crack all the time. The newer Kenevo sl has steel inserts in bearing seats. Hang a long lever arm in the frame and the frame better be strong.

 

[volts]

The pics I have seen of the bearing seats looks a lot like the carbon specialized enduros, they crack all the time. The newer Kenevo sl has steel inserts in bearing seats. Hang a long lever arm in the frame and the frame better be strong.

yes it worries me a little bit as well. There isn't a lot of material and a lot of force is going in to that area with nothing to brace or distribute the forces.

 

[Plyphon]

To many people are buying these trail bikes and riding them like enduro bikes. The Amflow is light for a full power e bike. If you think it’s as strong as a Levo or Rail, it’s my belief that you may have some issues riding it at the same level as them. Treat the Amflow like a light weight trail bike and I am sure it will be fine.

Why do you think the Levo is much stronger than Amflow?

Most of the weight from the Levo frame comes from the reinforcement needed to accommodate the removable battery and the heavier battery itself.

Specalized also class the Turbo Levo as a 'trail bike'. Specalized don't mention 'enduro' on the product page for the Turbo Levo S-Works at all.

I think people both simultaneously over estimate the 'enduro-ness' of the Levo and underestimate the 'trail-ness' of Amflow.

 

[mustclime]

Why do you think the Levo is much stronger than Amflow?

Most of the weight from the Levo frame comes from the reinforcement needed to accommodate the removable battery and the heavier battery itself.

Specalized also class the Turbo Levo as a 'trail bike'. Specalized don't mention 'enduro' on the product page for the Turbo Levo S-Works at all.

I think people both simultaneously over estimate the 'enduro-ness' of the Levo and underestimate the 'trail-ness' of Amflow.

Levo and rail are approved for 180mm forks, the Amflow is not. Just look at the frames, both the rail and Levo have way more material around the head tube than the Amflow. One of the selling points of the Amflow is its slim light weight look. There is a cost for this look. One of my favorite bike designers had a saying….” Light, strong, cheap, pick any two”.

 

[Plyphon]

Levo and rail are approved for 180mm forks, the Amflow is not. Just look at the frames, both the rail and Levo have way more material around the head tube than the Amflow. One of the selling points of the Amflow is its slim light weight look. There is a cost for this look. One of my favorite bike designers had a saying….” Light, strong, cheap, pick any two”.

It's 10mm more... Hardly talking 200mm dual crown boxxers are we.

The 'slim look' comes from the battery tech allowing smaller downtube. It's not from some sort of thinner construction technique.

 

[ZR1]

In fairness it's not like we're inundated with issues. It's been out a while now and there aren't that many problems reported at least on here. Levo looks beefier but it's got a massive hole compromising it.

Just nicer to hear stories of people who have been looked after, it's a lot of money for jam to pay out when you can't attribute the failure to a crash or mistake etc. Who knows if it would be the same outcome if they had a local dealer fighting their corner rather than having to go direct to amflow as an individual.

 

[mustclime]

It's 10mm more... Hardly talking 200mm dual crown boxxers are we.

The 'slim look' comes from the battery tech allowing smaller downtube. It's not from some sort of thinner construction technique.

Have you seen a gen 4 Levo next to an Amflow? The Levo head tube is much thicker…. The levo’s chain and seat stays look thicker as well, that has nothing to do with battery placement….And that “only” 10mm of fork travel will void your warranty on the Amflow. Look, the Amflow is much lighter than the Levo and rail, enjoy it, just be careful.

 

[volts]

Have you seen a gen 4 Levo next to an Amflow? The Levo head tube is much thicker…. The levo’s chain and seat stays look thicker as well, that has nothing to do with battery placement….And that “only” 10mm of fork travel will void your warranty on the Amflow. Look, the Amflow is much lighter than the Levo and rail, enjoy it, just be careful.

Unless the carbon is actually thicker, it only makes a small difference. I don't know if anyone has measure it. But to my untrained eye my fuel exe seems to have a layer or two more than amflow, but I don't actually know it for sure.

 

[Winford]

when you can't attribute the failure to a crash or mistake

But you can in this case.

Nothing was wrong with this frame until he had an unknown shop change his forks.

Only after the fork change, the head set became so loose, the whole front end was flopping around, and it was ridden like that for a while. Even his stem cap was dented.

the same outcome

Abuse is abuse. It is not like the shop got the new bike, and while changing forks they noticed the paint cracks, and reported it to jam.

his frame may not even be damaged, so far all this noise and guessing could be from paint and filler cracking. He still rides this bike.

 

[Winford]

amflow support is very mediocre,

Why? because you could not screw them over? You do not even know if you have frame damage yet!

And its all from your abuse and your shops abuse.

No shop would have covered this mess. And Amflows reply matters not, why they rejected your mess.

You admitted to having forks changed, and problems afterwords. Case closed period.... And you hid the fact you had issues after forks were changed. You built the opposite of trust at this site, with anything you say. Because we had to drag that important information from you. And no one care if you do not think it was important, it was.

Try starting an honest thread, I am overweight and I rode my bike with a loose headset, could this cause frame damage? and the answer will be a consensus of Yes.

 

[Winford]

it's not like we're inundated with issues

There it is in a nutshell. I have not seen legitimate frame damage yet, less Volts issues which he was the only honest person reporting on his issues. And guess what! he also was the happiest of all customers.

There is no data so far, that shows any weakness in the frame, or even weak spots. So there is no comparing to anyone else at this time.

The only legitimate complaint is the knock out on the frame for a steering stop, which could be filled with JB weld.

 

[Suns_PSD]

If you look in this video:


when JKW tears down an Amflow he was pretty shocked by how the OEM headset crown race was. Not good or bad, just notably different. I suspect this was a factor, this part having not be utilized correctly with the new fork, was a factor in the cracked headtube saga.

 

[Charley_Phogg]

If you look in this video:


when JKW tears down an Amflow he was pretty shocked by how the OEM headset crown race was. Not good or bad, just notably different. I suspect this was a factor, this part having not be utilized correctly with the new fork, was a factor in the cracked headtube saga.

My buddy warned me about this. He put his own fork on his PL. Said it has provisions for something like a knock block and the crown race is unique but the dealer he bought it from says they all arrive without the part that makes it functional. If you swap forks you need to remove their crown race and swap it over to the new fork.

 

[Rideit]

Or just run a Cane Creek 3, 6, or 10mm crown race.

 

[Niklas]

My buddy warned me about this. He put his own fork on his PL. Said it has provisions for something like a knock block and the crown race is unique but the dealer he bought it from says they all arrive without the part that makes it functional. If you swap forks you need to remove their crown race and swap it over to the new fork.

I bought three of those for approximately €10 directly from Amflow, that is cheaper than an ordinary crownrace

 

[Charley_Phogg]

I bought three of those for approximately €10 directly from Amflow, that is cheaper than an ordinary crownrace

To the best of my knowledge they aren't available in the US that I can find. Shipping from overseas is a killer if you can find someone will to ship. I have a Factory 36 I'm going to put on but friend has a crown race removal tool so probably the easiest and cheapest. Going to ask the dealer when I pick it up if he can order crown races from Amflow USA.

 

[Niklas]

To the best of my knowledge they aren't available in the US that I can find. Shipping from overseas is a killer if you can find someone will to ship. I have a Factory 36 I'm going to put on but friend has a crown race removal tool so probably the easiest and cheapest. Going to ask the dealer when I pick it up if he can order crown races from Amflow USA.

They are not in Sweden either but I had no problem buying mail order from Amflow