Carbon frame broken - refused warranty

LowStandards

LowStandards

Active member
Joined
Sep 21, 2020
Messages
123
Reaction score
140
Location
Uk
Hi,
My mate has a Scott and we were riding the other day and suddenly his motor came loose, on inspection the frame had cracked around the motor

There's a 5 year warranty on the frame, but the dealer is saying he should of had it serviced with them every year for that warranty to be valid


Is that right? Should he contact Scott directly?

Scott Frame.jpg
 
⚡ EMTB Pro Go Pro — exclusive discounts & ad-free Peaty's 25% off & more · Ad-free browsing · Pro badge See the deals →
From the Scott website



What is the warranty policy for SCOTT bikes?​


There is a warranty for frames of 5 years. However, the warranty is only valid, if a proof of maintenance from an authorized SCOTT dealer in every of the first three years after the purchase can be brought forward.
  • The authorized SCOTT dealer is admonished to confirm the maintenance work by stamp and signature.
  • In case no or an incomplete proof of annual maintenance can be brought forward the warranty for the frame is reduced from 5 to 3 years.






    I guess that sucks for him then
 
That is most definitely a legal bullshit cop out.
There is nothing in a service that is going to stop a frame from breaking.

I once looking at buying a specialized dh frame new and looked at the warrantee to discover that it wasn't covered for off road use!..... WTF. Effectively they offered no warrantee on dh frames because everysingle one was ridden off road.....
 
I know I am a dinosaur so be gentle.But why do we need mountain bikes to be made of Carbon.I get it for my wifes gravel bike,and her road bike but what is wrong with a lump of Aluminium for an E bikes.
I have seen over the last 30 years 8 broken carbon frames and not all of them mtbs .
I have never seen a metal frame break yet.I know it happens but I have never seen it in person ,but I have seen 8 carbon frames break.
My current bikes are Al and Ti and when I started this lark ,Steel
Discuss……………
 
Bontee said:
Discuss……………
Click to expand...

Aluminum fatigues much more quickly that carbon fiber. I've personally had two aluminum swingarms crack. Both were replaced by the manufacturers. I've also had plenty of aluminum parts break. To be fair I've probably had carbon parts break, as well. Until recently, all I would run was carbon rims. You can beat the heck out of them, and they require nothing. Aluminum requires a little bit tensioning periodically. My current bike came from the factory with aluminum rims. I thought I would blow them up in a month, but they now have over 2000 miles on them. I'm not as down on aluminum rims as I once was.
 
The first time was under warrenty, the second was a repair done by the BearingMan and self installed, i'm unsure how they'd know anyway


Besides, they've not even looked at the bike, only the picture above

I'll get him to contact Scott directly, might get a bit more from them
 
RustyIron said:
Aluminum fatigues much more quickly that carbon fiber. I've personally had two aluminum swingarms crack. Both were replaced by the manufacturers. I've also had plenty of aluminum parts break. To be fair I've probably had carbon parts break, as well. Until recently, all I would run was carbon rims. You can beat the heck out of them, and they require nothing. Aluminum requires a little bit tensioning periodically. My current bike came from the factory with aluminum rims. I thought I would blow them up in a month, but they now have over 2000 miles on them. I'm not as down on aluminum rims as I once was.
Click to expand...
I guess that sums it up Rusty,they all break in the end,My own experience tells me Al,steel and Ti are better,I would personally not own a carbon framed bike though I suspect it’s more down to cost if I’m honest.Seems there are materials just as good that are much cheaper .With e bikes the weight issue just doesn’t factor in…for me at least.
My wife does like light bikes but is fairly gentle with them.I don’t mind the extra mass because I have the strength to haul them around .Might be that physique is also a determinant.
 
LowStandards said:
Hi,
My mate has a Scott and we were riding the other day and suddenly his motor came loose, on inspection the frame had cracked around the motor

There's a 5 year warranty on the frame, but the dealer is saying he should of had it serviced with them every year for that warranty to be valid


Is that right? Should he contact Scott directly?

View attachment 159578
Click to expand...
You could argue that if that is the case then why did the dealer not inform the owner of his service due date as a car dealer would when you buy a new car, I'd elevate the issue to Scott.
 
Bontee said:
I have never seen a metal frame break
Click to expand...
Don't look at my alloy Rise whatever you do... And definitely don't Google 'titanium frame cracks'. It might give you nightmares!
LowStandards said:
There is a warranty for frames of 5 years. However, the warranty is only valid, if a proof of maintenance from an authorized SCOTT dealer in every of the first three years after the purchase can be brought forward
Click to expand...
That's a really good reason to not buy a Scott. Ever.

I asked the shop where I bought my Orbea about this. I checked whether changing parts would affect the warranty and whether I'd need to bring it back to him for service to keep the warranty. He basically shrugged and said it makes no difference whatsoever. Do what you want soong as it stays within the tech specs for fork length etc.
Plummet said:
There is nothing in a service that is going to stop a frame from breaking.
Click to expand...
There's not, but frames generally don't just suffer a catastrophic failure for no reason. Catastrophic failures usually start from a small imperfection or perhaps damage to the carbon.

Those cracks at the motor would have started off small and propagated over time. Scott may have a schedule for service that says the mounts for the motor need to be inspected or whatever. I'm not defending Scott here at all. I think it's poor form from them but I can kinda see how they're justifying it.
 
l
Straker said:
Ironically it’s far easier to get a carbon frame repaired than an aluminium one….. the repair might not be pretty but as long as they are functional it’s fine on an older frame.
Click to expand...
Straker,Are repaired carbon frames trustworthy ? I don’t know so just asking.
If the original frame broke and a repair is rarely as strong as the original structure I would worry about riding a repaired frame .
I’m not saying the repair is not up to scratch but really ?
 
Bontee said:
l

Straker,Are repaired carbon frames trustworthy ? I don’t know so just asking.
If the original frame broke and a repair is rarely as strong as the original structure I would worry about riding a repaired frame .
I’m not saying the repair is not up to scratch but really ?
Click to expand...
Find arguments for and against for that one but the pounding I put mine through I wouldn't trust Carbon or alloy repairs. A break often occurs just beside a weld I always seen in offshore industry. But some will say a weld is stronger ???? .
 
Pissntake. Wait until the shops busy and kick the fucking door in and start kicking off. You paid good money
 
Like always comparing cheap carbon vs cheaper alloy is not pretty fair ...

It bet I have never own any carbon bike so far that would be as strong as some alloy Nicolai.

That said please remember that there is no real years warranty that cover people crashing or casing ... but instead manufactured reason, still some brand are easier to deal than other on that front.
 
Just gan said:
Find arguments for and against for that one but the pounding I put mine through I wouldn't trust Carbon or alloy repairs. A break often occurs just beside a weld I always seen in offshore industry. But some will say a weld is stronger ???? .
Click to expand...
I agree with that Just Gan,,I worked in the car industry as a metallurgist in my early years and personally would never ride a repaired metal frame.As for carbon ,I would never sit my backside on it.But good luck to those who will.
 
It's a bike not a boiler. You don't have to get it serviced every year. They are trying to avoid a warranty claim
 
whitymon said:
Like always comparing cheap carbon vs cheaper alloy is not pretty fair ...

It bet I have never own any carbon bike so far that would be as strong as some alloy Nicolai.

That said please remember that there is no real years warranty that cover people crashing or casing ... but instead manufactured reason, still some brand are easier to deal than other on that front.
Click to expand...
I had wear in my Levo Expert carbon headset , my fault that it was loose . Got a new frame mega fast. Dealer had new frame with my name on it before I had posted damaged frame to them so he hadn't actually seen it. To me the dealer is the pivot point as far as I can see , there are different grades of dealers depending on the amount of stuff they sell. So some have a lot of clout as they say and some have none . .
 
You must log in or register to reply here.
Keep reading
    Browse all

    Similar Threads

    Community Stats

    Since 2018
    668K
    Messages
    40,741
    Members
    Join 30,000+ Riders, it's free!
    Back
    Top