Giant App Issues

[Duke]

This App is crap!
25/10 Motorsoftware shown as 1218A
7/12 Motorsoftware shown as 1865
28/12 Motorsoftware shown as 1800A
All on my Android Samsung S20

Then checked my iPhone xs today App Version 1.10.xxx
Motorsoftware shown as 1218A
Updated the app to the new Version
Motorsoftware shown as 18000

The App does nothing than changing the view but not the Firmware.
S20

Iphone

 

[yamrider]

Anyone know what the information button setting does on the ergo 3 ?
Glad to see this finally available as advertised , now would like to purchase another one for the right side to control hardwired light and use one of the buttons for smart assist. Doesn't seem to be any available to purchase yet.

 

[DrStupid]

How to display the watts properly in Garmin? I've been using the pwoermeter by connecting my ebike to Garmin device (830) but it shows only 40W on average and it should be more than ~100W (my estimation). Thank you in advance if you can help me

I've noticed the same. The watts must be wrong, This was my first ride with the Garmin 830 and it claims only 36W average. I know I'm weak, but I struggle accepting this as accurate. My friends apple watch recorded 225 watts average for the same route, though what it was measuring, I have no idea... he doesn't connect it to the bike.

I realize that an apple watch's estimated watts sent to strava, and whatever Yamaha measures at the cranks and sends to Giant who sends to Garmin, who sends to Strava, are never going to correlate, but they both end up as watts, which is not helping me.

This from an apple watch.

This from Garmin sync'd to Giant.

 

[DrStupid]

And one more thing: Fixing the App will require bike firmware changes in order to pass along more useful info via ANT+ and BLE. While doing so, changes should be made so the system saves important diagnostic information, most importantly a history of unexpected shutdown events. I’d guess that the bike’s CPU has a bit of time before things go dead, even in the case of a battery disconnect. When things are deliberately shutdown for reason other than the rider turning off power, the bike should keep a history of those shutdowns and the reason code. If the shutdown is so fast that it can’t be recorded the next power up cycle should recognize the ragged shutdown occurred and record it. The dealers and riders seem to have no tools to troubleshoot shutdown issues so they resort to endless parts swapping, changing out weird things like the charge port, and other things that fix issues by happenstance till it shows up again 15 rides later. All of these diagnostics suggestions are commonplace.

I agree 100%, and we haven't even started talking about integration into a fitness system with 'select your workout' capability.

The lack of imagination, information, and obviously the lack of testing is astounding to me considering what is possible, and what is at stake.

Also, why not an OBD system like what the automotive industry uses. A simple diagnostics ECU with a log might solve many warranty issues quickly, rather than just swapping ALL with fingers crossed during a plandemic supply shortage.

 

[malc101]

One more thing for the app and firmware. The 240wh Plus battery pack is missing any way to monitor iit accurately, and configuration parameters. The way that it only engages the plus battery during the last 10 percent of main battery is problematic. Specialized Levo SL has a rider configurable setting for this, where you can pick, use first, use in parallel, etc. This saves the rider from carrying a booster pack for the whole ride and it also eliminates having your booster battery sitting at 100 pct charged for weeks at a time because you’ve not run the main battery down to 10 percent. We all know that 100% charged is not good for long term storage.

 

[malc101]

Thought of another: the auto mode is apparently configured for battery conservation. Nobody knows what the intent of this mode is. We all try to ride with it and figure it out. Power does not come on until high cadence, incline has some effect, etc. This needs to be configurable or at least have it settable to most miles, sport, and other profiles. While at it the incline sensor should be allowed to be turned on or off. I find it does weird things like applying more power when I don’t want it. This all really makes me wonder about the user testing process for this bikes softwares.

 

[malc101]

I agree 100%, and we haven't even started talking about integration into a fitness system with 'select your workout' capability.

The lack of imagination, information, and obviously the lack of testing is astounding to me considering what is possible, and what is at stake.

Also, why not an OBD system like what the automotive industry uses. A simple diagnostics ECU with a log might solve many warranty issues quickly, rather than just swapping ALL with fingers crossed during a plandemic supply shortage.

Yes, the OBD like system is a must. That can be done over bluetooth. I just wonder if Giant saves any shutdown reasons and other diagnostic information. Seems like a real amateur software team envisioned this app. After a few months I'd like a refund, but I know that won't happen. All of the advertising about the app, etc., is false. The app is incomplete and the mfg, dealer, and support people know this. As I started my ride yesterday in a remote area it seemed like my motor tuning settings went to full power. No way to change those till my ride was over. It turned out to not be the case, but I ended up being annoyed about it. As I wrapped up my ride my bike said it had 51% charge left with the 240wh booster pack connected. When I got to an internet connection so the app would work, freekin logged in again, and pulled the (100% charged) plus booster plug off, the bike read 41% charge left. More misinfo when adding/removing 240wh of power only adds 10% to a 625wh pack. Unacceptable! This is what I'd expect from a no-name ebay product.

 

[DrStupid]

Yes, the OBD like system is a must. That can be done over bluetooth. I just wonder if Giant saves any shutdown reasons and other diagnostic information. Seems like a real amateur software team envisioned this app. After a few months I'd like a refund, but I know that won't happen. All of the advertising about the app, etc., is false. The app is incomplete and the mfg, dealer, and support people know this. As I started my ride yesterday in a remote area it seemed like my motor tuning settings went to full power. No way to change those till my ride was over. It turned out to not be the case, but I ended up being annoyed about it. As I wrapped up my ride my bike said it had 51% charge left with the 240wh booster pack connected. When I got to an internet connection so the app would work, freekin logged in again, and pulled the (100% charged) plus booster plug off, the bike read 41% charge left. More misinfo when adding/removing 240wh of power only adds 10% to a 625wh pack. Unacceptable! This is what I'd expect from a no-name ebay product.

I'm good with the bikes, because I love riding them. But I'd refund the app in heartbeat, if it wasn't a package deal. This user interface would not stand on its own, that's foe sure.

 

[malc101]

I'm good with the bikes, because I love riding them. But I'd refund the app in heartbeat, if it wasn't a package deal. This user interface would not stand on its own, that's foe sure.

Well it is the app and the plus battery that are my problem. My all day loops will soon be out to 75 miles. I am at 50m/4200ft with Haibike 500wh so that battery was a key buying decision. The app is an essential part of knowing what is going on with the batteries. Not that I can't just probe at the distance thing, but it would be useful to have info available.

 

[Kolskis]

Dear forum users. I write this email to GIANT, and You know what happen? NOTHING. We count on You Rob! You are only hope! Sorry for English, it;s not my native language!

First of all, when You are familiar with Garmin and Bosh e-bike system... this app is useless(or you can't use it because poor functionality). I use android version on Samsung Galaxy Note 10+; I try to add some things later;
inside mail:
1. The application does not allow you to save tours. After the some update - she wrote. So I think that it was OK. However, this function runs randomly once you can write it once not! I have no idea what it depends on. I attach the error.
2. If he is already saving, the route is drawn in the application, but it has no points and no locations. It is a white card with blue lines. I am attaching a screenshot. All in all, the whole thing is useless in this form.
3. On the record, at the first summary, there is, for example, information on how many batteries are "used" - then when browsing the history - this information is no longer there.
4. Setting the ridedash EVO - on the previous version of the application after pressing the field to display configuration (configurable fields at the bottom) - I did not see what you can give ... because the application "crashed" after pressing. After the update - it works and, surprisingly, there is a watch! It can be set which is a nice feature. There is also POWER - but I have not found anywhere in the manual - what power is it - the bike or mine ... do you know? Same on the summary chart, I don't know as to power - bike or mine? what helps me is what i give
5. I understand that ridedash evo has no memory whatsoever - time disappears immediately after disconnecting the phone. So it is only a display, without GPSs etc. I did not know that before I bought it. And I was counting on a continuous improvement in functionality. ie, I go without a phone and then synchronize, but it probably won't be possible to do it. - point 5 ignore it.
6. Navigation on EVO. It also works randomly. Because I was able to turn on and drive somewhere - it worked. (On the second day it does not work anymore - nothing is shown on the evo screen, but there is navigation on the phone) However, after a few hours of driving, you cannot "attach" navigation to what we have already traveled. You have to save it and restart it, which results in several entries from a given day. Ideally, it would be compiled into one entry of the day - for example, Bosch does. Such gluing of traces on the map and a summary.
7. is there any help/instruction in app(point 4)?




I will be grateful for your help and acceptance of my comments in improving the application.

 

[DrStupid]

All good points.

I noticed, while contemplating your comments... that it's interesting your watts look correct.

My Trance X~ sends nothing but junk power data (watts) to my new Garmin.

It appears as if the Giant system understands watts natively, but then jacks the units up before putting them on the buss, making even my Garmin data useless.

Giant needs to start taking this a little more seriously I think.

 

[Kolskis]

I tested system with cousin's FENIX 6x PRO. WATS works great! The system shows a lot of peaks, the measurement is every second or less. not so good to watch it. (Bosch responded slower and the reading was stable. Pleasant to the eye.) But the same measurement i got on GARMIN and RIDEDASH EVO.

But i didn't buy 6 i decided to wait for 7 which i think will be in this month; And i prey for ANT+ functionality to keep;
BTW. What WATS the app shows? My or motor?

 

[Accuvue]

From the advert on the website for Stance E+1 2020 “Giant E-bike App gives you navigation, health and fitness functions.” I used the app on one ride it was pathetic it’s shocking they might be able to build a bike at the correct price but whoever they got to write the app must be doing it in his spare time as a side line. It’s so bad I bought a Garmin and use the battery information on that which is far closer than the app. My mate who is buying a new bike is not interested in Giant because of the app and I wish I had a bit more money and bought another brand.

 

[malc101]

From the advert on the website for Stance E+1 2020 “Giant E-bike App gives you navigation, health and fitness functions.” I used the app on one ride it was pathetic it’s shocking they might be able to build a bike at the correct price but whoever they got to write the app must be doing it in his spare time as a side line. It’s so bad I bought a Garmin and use the battery information on that which is far closer than the app. My mate who is buying a new bike is not interested in Giant because of the app and I wish I had a bit more money and bought another brand.

The least they could have done is brought the info out via unencrypted Bluetooth, if they were not providing a proper app. There are only a few parameters brought out in Bluetooth in clear text. The rest appears encrypted since the Bike Details page in the app.seems to obtain it.

 

[Jafajones]

Wow, seems there are lots of unhappy app users out there. I have just purchased a pre loved 2019 Giant Fathom E3+ and downloaded their app - primarily as there is no bike mounted display. I am using a Samsung Galaxy and the bike firmware updated itself when I recently connected so using current firmware - although saw some posts about the update bricking the bike which is a bit scarey esp as I am well out of warranty.
Anyway all appears good but when I looked at the info after my first ride, there is clearly something wrong with the data. Also uploaded to Strava out of the Ride Control app and as shown in the pics below, the data does not match. I have only done this ride once and am sure data has the same source but nothing matches - except title and time.
I note that there is no cadence info - I checked on various web sites but it is not clear if the bike comes with this as standard or is this an upgrade - not even sure that this info is even very useful for me but appreciate feedback on this one.
I am interested in adding a small display to the bike so a I see distance travelled and, I like the look of the Ride Dash Evo but not sure if it is compatible with my 2019 model - I am not sure how to tell if my RideOne controller includes ANT+ - I suspect not as there is info on the Giant site that this came in with their 2020 model. The last pic shows details from the bike incl RideControl Device Type as One and Hardware version as 2018030.
Greatly appreciate any feedback from other EMTB experts but in the meantime getting ready for another ride
Cheers
Mike

 

[malc101]

Wow, seems there are lots of unhappy app users out there. I have just purchased a pre loved 2019 Giant Fathom E3+ and downloaded their app - primarily as there is no bike mounted display. I am using a Samsung Galaxy and the bike firmware updated itself when I recently connected so using current firmware - although saw some posts about the update bricking the bike which is a bit scarey esp as I am well out of warranty.
Anyway all appears good but when I looked at the info after my first ride, there is clearly something wrong with the data. Also uploaded to Strava out of the Ride Control app and as shown in the pics below, the data does not match. I have only done this ride once and am sure data has the same source but nothing matches - except title and time.
I note that there is no cadence info - I checked on various web sites but it is not clear if the bike comes with this as standard or is this an upgrade - not even sure that this info is even very useful for me but appreciate feedback on this one.
I am interested in adding a small display to the bike so a I see distance travelled and, I like the look of the Ride Dash Evo but not sure if it is compatible with my 2019 model - I am not sure how to tell if my RideOne controller includes ANT+ - I suspect not as there is info on the Giant site that this came in with their 2020 model. The last pic shows details from the bike incl RideControl Device Type as One and Hardware version as 2018030.
Greatly appreciate any feedback from other EMTB experts but in the meantime getting ready for another ride
Cheers
Mike

i think the only bike data of use is the battery value. Best getting a low end Garmin or wahoo that can be moved from bike to bike. That’s what I use. I’m assuming your bike supports ANT+ Garmin communication. No point in displaying the bogus data sent from the bike.

 

[DaveMatthews]

i think the only bike data of use is the battery value. Best getting a low end Garmin or wahoo that can be moved from bike to bike. That’s what I use. I’m assuming your bike supports ANT+ Garmin communication. No point in displaying the bogus data sent from the bike.

Garmin 530 does it for me.

 

[Jafajones]

i think the only bike data of use is the battery value. Best getting a low end Garmin or wahoo that can be moved from bike to bike. That’s what I use. I’m assuming your bike supports ANT+ Garmin communication. No point in displaying the bogus data sent from the bike.

Thanks Malc101, unfortunately seems my bike just dodged the ANT+ upgrade so a bit more research required, perhaps a wired solution.

Cheers

Mike

 

[malc101]

Thanks Malc101, unfortunately seems my bike just dodged the ANT+ upgrade so a bit more research required, perhaps a wired solution.

Cheers

Mike

In the beginning the five dots for battery level are not very helpful since they just tell you a reading within 20 percent. You can read the BLE data with a free app called LightBlue. The bike shows up as a device beginning with G. Click on the device and you’ll see battery level. That works without an internet connection, unlike the RideControl app. Note that the bike can only handle one Bluetooth connection so RideControl won’t work if you are drilled down to the device in light blue. Just exit the details page and go back to the device list when done.

 

[Mikerb]

@Rob Rides EMTB

wish you had not volunteered?? Between ota firmware updates bricking the bike, apparently pretty useless app, and non compatibility between specific battery firmware and controller/motor firmware it really looks like Giant's software department has made an otherwise good bike into a nightmare!! Reports on here are certainly enough to put me off considering a Giant Trance ( well named??!!)

 

[Alkers]

Wow, seems there are lots of unhappy app users out there. I have just purchased a pre loved 2019 Giant Fathom E3+ and downloaded their app - primarily as there is no bike mounted display. I am using a Samsung Galaxy and the bike firmware updated itself when I recently connected so using current firmware - although saw some posts about the update bricking the bike which is a bit scarey esp as I am well out of warranty.
Anyway all appears good but when I looked at the info after my first ride, there is clearly something wrong with the data. Also uploaded to Strava out of the Ride Control app and as shown in the pics below, the data does not match. I have only done this ride once and am sure data has the same source but nothing matches - except title and time.
I note that there is no cadence info - I checked on various web sites but it is not clear if the bike comes with this as standard or is this an upgrade - not even sure that this info is even very useful for me but appreciate feedback on this one.
I am interested in adding a small display to the bike so a I see distance travelled and, I like the look of the Ride Dash Evo but not sure if it is compatible with my 2019 model - I am not sure how to tell if my RideOne controller includes ANT+ - I suspect not as there is info on the Giant site that this came in with their 2020 model. The last pic shows details from the bike incl RideControl Device Type as One and Hardware version as 2018030.
Greatly appreciate any feedback from other EMTB experts but in the meantime getting ready for another ride
Cheers
Mike

I have similar issues with the app for my 2022 reign E+3 . When I open the app to view distances etc of a ride, the figures are way off, sometimes over double the distance I've covered. Then when I finish the ride and upload to starva from the app, the Strava record looks correct (and is completely different from the giant app)

 

[malc101]

I have similar issues with the app for my 2022 reign E+3 . When I open the app to view distances etc of a ride, the figures are way off, sometimes over double the distance I've covered. Then when I finish the ride and upload to starva from the app, the Strava record looks correct (and is completely different from the giant app)

A giant dealer is telling a friend that the app is all sorted out these days. On the new Reign. Same when I spoke to their high up customer service person. All I can say is either use Garmin or Strava and don’t bother with the crApp. A cheap Garmin or Wahoo works fine since it has its own numbers and you can show Ebike-Battery on any screen.

 

[Dominic1212]

i'am pretty happy with my E+0 + Garmin 830. I'am just missing the correct power reading. Using the App just for updating the Bike

 

[pdgs]

Had also "troubles" with the 1.8.x version!
I've sent all my notes to our local Giant Team in Austria ([email protected])
They asked me to put the things also in the app-store.
There - Nothing happened.

I don't use the app for recording my tours - for such things I use Garmin 830 instead.
Will check the new version soon.

I also do not understand, that the app needs an internet connection fot changing the assistence level.

The WATTS values are very low too.
I'm quiet fit and 80% of my usage I ride with eco mode - 75
10% with BASIC 125
10% with ACTIVE 200 - very hard conditions

 

[malc101]

Had also "troubles" with the 1.8.x version!
I've sent all my notes to our local Giant Team in Austria ([email protected])
They asked me to put the things also in the app-store.
There - Nothing happened.

I don't use the app for recording my tours - for such things I use Garmin 830 instead.
Will check the new version soon.

I also do not understand, that the app needs an internet connection fot changing the assistence level.

The WATTS values are very low too.
I'm quiet fit and 80% of my usage I ride with eco mode - 75
10% with BASIC 125
10% with ACTIVE 200 - very hard conditions

OK, this seems like some kind of coordinated conspiracy. I spoke at length to one of the senior support people in the central office in the US about these issues the other day. I mentioned the App Store having a rating of one star for this app and the widespread dissatisfaction, particularly with the requirement to be online. I was told that that was the first time that they’ve heard of this issue. And I was also told to put my comments in the App Store because that’s where they look. Nobody freaking looks at that App Store. I was totally dissatisfied speaking to a patronizing rep, who tried to explain things to me in simple terms, despite telling him that I have background in this kind of technology. Giants is quite obviously missing an evangelist for their technology. Just having a bunch of tech dweebs thinking about what would be neat for riders while they sit at their desks is clearly inadequate.

 

[malc101]

Also, whatever garbage data that is presented by the app is not what the control system of the bike is seeing. The bike would not operate with all of these bad measurements fed into the system. Reporting bad values for wattage is really weird. They know that value by reading shunts or voltage drop across the motor windings. It’s off by a factor of 500 percent.

 

[Jafajones]

OK, this seems like some kind of coordinated conspiracy. I spoke at length to one of the senior support people in the central office in the US about these issues the other day. I mentioned the App Store having a rating of one star for this app and the widespread dissatisfaction, particularly with the requirement to be online. I was told that that was the first time that they’ve heard of this issue. And I was also told to put my comments in the App Store because that’s where they look. Nobody freaking looks at that App Store. I was totally dissatisfied speaking to a patronizing rep, who tried to explain things to me in simple terms, despite telling him that I have background in this kind of technology . Giants is quite obviously missing an evangelist for their technology. Just having a bunch of tech dweebs thinking about what would be neat for riders while they sit at their desks is clearly inadequate.

Someone previously suggested posting comments to the Appstore, in my case the Google version and I did. There were many before me and many had had a response from Giant requesting that they write directly to app-support@giant…. so they could respond directly. I did this but, no response so far.

 

[Kingerz]

I never even open the app now, no need for it, I got a Garmim Edge 130 plus, the cheapest one with ANT+ and it shows all I need with instant startup. I recommend this to everyone.
You can show more or less fields.
Garmin records your ride FAR better in every detail too. I used to feel a bit annoyed about my bike before this, but now never even think about the app. It's replaced as far as I'm concerned.
App field is Ebike Field

 

[UnreasonableMuppet]

The distance traveled reported by the app is not reasonable. My app says the bike has gone 97 miles, but I haven't been able to ride it enough to get that kind of mileage. I'd guess I have less than half the reported mileage. Any ideas how to fix this?

 

[DaveMatthews]

The distance traveled reported by the app is not reasonable. My app says the bike has gone 97 miles, but I haven't been able to ride it enough to get that kind of mileage. I'd guess I have less than half the reported mileage. Any ideas how to fix this?

Use Strava instead? No idea how to fix the app.