New RideControl App

Continuing report, app sometines does what it should and sometimes not. today it would not even tell my wife how much battery she had.... She is pissed and starting to have Giant....
 
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aja07 said:
Nope, still getting this :(
Click to expand...
Ok went to the dealer. They popped out an Android and connected correctly to my bike and did showed the tuning alternatives that do not show up in my iPhone. I tried my iPhone on 5 new bikes on the store and got the same problem. It is an iOS problem. Tried with 2 more iOS devices and got the same problem. The iOS version of the app does not work correctly in some phones. Also, it did not showed up the alternative to update the firmware to the August versión. Not sure if that is available for the Trance X or only for 2020 and earlier bikes. Furthermore I only get 350 in the power mode. Shouldn't it show 360?

19359DE9-AA5C-41B6-8E00-073AA544FF64.jpeg
 
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mussogabriel said:
Ok went to the dealer. They popped a Android and connected to my bike. I tried my iPhone on 5 new bikes and got the same problem. The iOS version of the app does not work correctly in some phones. Nevertheless, it did not showed up the alternative to update the firmware to the August versión. Furthermore I only get 350 in the power mode. Shouldn't it show 360?

View attachment 45265
Click to expand...
Good question about power level support. My android, paired to a 2021 trance shows only 350 as a maximum as well.
 
MrTeno2U said:
Good question about power level support. My android, paired to a 2021 trance shows only 350 as a maximum as well.
Click to expand...
great to know I am not the only one. Couple of questions: 1) do you only get 50 and 75 for ECO mode? 2) what is your software version? 20200723 or 20200806? I believe the new Trance X are not getting the update. Thanks!
 
Update V1.1.0 just released.
All works fine on IOS with 2021 Trance X
My software version for 2021 Trance X is 20200916000 (was updated at store when I picked up the bike)
All tuning levels are there ie 360 and 50,75,100 for eco
Have not tried to change them.
Oh and slightly off topic, I find Auto mode terrible
 
mussogabriel said:
Only have trouble with the iOS version. It does not show the tuning alternative.
Click to expand...

Yeah it seems quite hit and miss this app. All versions have worked fine on my iPhone 8 talking to my 2019 Fathom E+3. I wonder if 2020+ bikes are more prone to not working.
 
Well Dang! iPhone 7+ iOS 14.2
Updated both mine & brides bikes & zero problems. No noticeable ride differences.
iOS RideControl up date yesterday. Couldn’t find a ‘Check for Updates’ in new app. Maybe checks automatically?
?
 
Oldcrank said:
Well Dang! iPhone 7+ iOS 14.2
Updated both mine & brides bikes & zero problems. No noticeable ride differences.
iOS RideControl up date yesterday. Couldn’t find a ‘Check for Updates’ in new app. Maybe checks automatically?
?
Click to expand...
Interested to hear that from Oldcrank, I’ve been waiting to hear some positive comments about the new app. I wonder if the different regions option (speed restriction) still work?
 
Update: Just came back from my LBS and the firmware update apparently killed my RideControl One....so they replaced it with a new one under warranty and everything is working fine :)
 
I've just given it a go.

The total distance in bike settings does now show the correct distance in miles.

The distance also now shows in the ride tracker ODO, but still shows the Km value rather than Miles
 
aja07 said:
Update V1.1.0 just released.
All works fine on IOS with 2021 Trance X
My software version for 2021 Trance X is 20200916000 (was updated at store when I picked up the bike)
All tuning levels are there ie 360 and 50,75,100 for eco
Have not tried to change them.
Oh and slightly off topic, I find Auto mode terrible
Click to expand...

same app version for Android, same bike, but problem continue, wrong values for set up, and it doesn't save changes.

Version: 20200620000

I will try to upload the bike with ServiceTool in my dealer, perhaps is the problem.

With the latest app version, did you get and update first time you connected the bike again?
 
for me on android, the update was just to the app, no bike firmware was updated
 
that bit was a little odd.

I went to 'updates' in the play store, and it showed the ridecontrol app as well as a few others had an update. I clicked on ride control to see what had changed, but there wasnt an update button.

going back to the updates list, I chose update all, and the ride control app got updated with the others
 
Yetibos said:
same app version for Android, same bike, but problem continue, wrong values for set up, and it doesn't save changes.

Version: 20200620000

I will try to upload the bike with ServiceTool in my dealer, perhaps is the problem.

With the latest app version, did you get and update first time you connected the bike again?
Click to expand...
No updates via the app and I have not tried to make/save changes to the tuning levels (am happy with defaults)

Personally I just use the app to check bike stats and health.
 
Yetibos said:
same app version for Android, same bike, but problem continue, wrong values for set up, and it doesn't save changes.

Version: 20200620000

I will try to upload the bike with ServiceTool in my dealer, perhaps is the problem.

With the latest app version, did you get and update first time you connected the bike again?
Click to expand...
I think the custom values are stored in the RCOne (I have 2 remotes and when I changed from one to the other the settings were different), pretty sure that your issue won't be solved by an app update.
Did you try another remote on your bike to see if parameters are stored properly or to connect your app to another bike ? It is easy to go to your dealer (if he isn't too far away) with just your remote and your phone to make some tests on another available bike there.
 
Wootism said:
Update: Just came back from my LBS and the firmware update apparently killed my RideControl One....so they replaced it with a new one under warranty and everything is working fine :)
Click to expand...
What year was yours? I've got a 2019 trance e+ pro1 with all original motor control elements and I'm worried about trying the update its requesting?
 
DrStupid said:
What year was yours? I've got a 2019 trance e+ pro1 with all original motor control elements and I'm worried about trying the update its requesting?
Click to expand...
It’s a 2020 Trance E+2 Pro.
If your bike doesn’t turn on after the update, I advice you to leave the battery in and wait a few hours so that the update can be completed in the background.
I took out the battery when it didn’t start up, maybe that was the wrong thing to do. :(
 
DrStupid said:
What year was yours? I've got a 2019 trance e+ pro1 with all original motor control elements and I'm worried about trying the update its requesting?
Click to expand...
Hey Doc mines 2019 Trance E+3 so electrics are the same and it took to the update fine. I only just rode it up the street so I don't know if it's made any difference
 
Mine, Android phone with 2020 Trance E+0 allows me to change the power settings but the bike forgets them when it's turned off and on again.
I just want to reduce assistance in the bottom three modes to increase range in Eco mode and make the steps reasonably equal between modes.
Highest power shows as 360 on mine.
4th version of the app that I've had and none have worked properly.
Not impressive.
 
Just realized my app wasn't saving power modes and last time I looked I had 466 miles on it now it's down in the 300s...not useful...won't be using the app for anything now.
 
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