Kenevo Gen1 Never again Specialize e-bike

jose castillo Australia

jose castillo Australia

Member
Joined
Aug 6, 2019
Messages
47
Reaction score
63
Location
australia
One-year-old Kenevo 2020 owner and three motors. I love my Kenevo 2020 until now. This time they replace the motor with a motor that makes a grinding noise when I press on the pedals on a clime. The issue started on day one after I picked up the bike from the shop. Also, the motor displays a red line light so far once after climbing a small hill after 10 minutes of riding. I am waiting for a response from the bike shop. I didn't have any issues when they replaced the 2nd motor. I notice both motors broke after 2400 Km or every 5 months. They are asking me to keep the cadence at 80 but it is impossible. How I am going to read the display when I am going downhill or trying to generate more speed to clear a jump? I am not a happy customer. New buyers should be aware, these bikes cost a lot of money.
 
⚡ EMTB Pro Go Pro — Living Intelligence Reports, exclusive discounts & ad-free Up to 25% off Peaty's, PEMBREE, Magicshine & more · Ad-free browsing · Pro badge See the deals →
Noooooo ... I remmeber when you got this and you loved it .. There's no way you should be on motor 3 already.

When they say cadence of 80 .. I think they mean that when you pedal, make sure you keep the cadence at over 80. A lot of motor failures are caused by people riding in using the motor to provide assistance, but when they have a very low cadence.

You don't need to keep it AT 80 whilst you're riding, jumping, falling, parked, descending and so on ..

@Christian ... one of your neighbours in need of help !
 
I just sold my Levo today, because I am fed up with these motor issues. My last holiday was just ruined with a faulty motor. I totally get your anger there....

Cheers

rocco
 
@Christian ... one of your neighbours in need of help !
[/QUOTE]
I know Jose well, I saw him just last week.

Jose, that’s bad luck mate. A real shame to hear about your problems.
Have you spoken directly to Specialized Australia? I’ve called them in the past regarding warranty issues and they’ve been really helpful.
Maybe try them if the bike shop hasn’t given you the answer you wanted.

Hope you sort the issue out soon and your back riding again.
 
Christian said:
@Christian ... one of your neighbours in need of help !
Click to expand...
I know Jose well, I saw him just last week.

Jose, that’s bad luck mate. A real shame to hear about your problems.
Have you spoken directly to Specialized Australia? I’ve called them in the past regarding warranty issues and they’ve been really helpful.
Maybe try them if the bike shop hasn’t given you the answer you wanted.

Hope you sort the issue out soon and your back riding again.
[/QUOTE]

I stopped in at an Enduro Race Meet on my way home .
Saw a marquee of the local Spesh shop wandered down and asked where is the boss ? Kid at the tent told me he worked at the shop and was very familiar with blown motors .
Boss man returned from an Enduro stage . Waited till he caught his breath and had a drink , then introduced myself . Explained the motor was making grinding noises and went into limp mode . He said no probs . They keep motors in stock . Same day service if I book a few days ahead .
 
If I had broken three engines within a year, I would definitely change the brand. No quality assured.

Luckily for me, I haven’t gotten any engines broken from either of Kenovo that I have had (put here a smile "fingers crossed")
 
So many variables as to why it could of happened. Specialized are renown for their warranty, so if that fails then I wouldn’t blame anyone for leaving the brand.
 
To the Specialized shop yesterday .
Quick conversation . Turned on the system , rotated the cranks . Yep ! You have a blown belt . Replacement motor is in transit . [ They keep spares in stock ] . Ordered Friday . Looks like 2-3 days and I will be up and running again .
 
It’s really sad to hear about this. I’m really scared, mainly because I haven’t been able to use my bike on the last 4 months. When I’ll be ready to ride the time will eat my warranty up
 
Last edited:
jose castillo Australia said:
One-year-old Kenevo 2020 owner and three motors. I love my Kenevo 2020 until now. This time they replace the motor with a motor that makes a grinding noise when I press on the pedals on a clime. The issue started on day one after I picked up the bike from the shop. Also, the motor displays a red line light so far once after climbing a small hill after 10 minutes of riding. I am waiting for a response from the bike shop. I didn't have any issues when they replaced the 2nd motor. I notice both motors broke after 2400 Km or every 5 months. They are asking me to keep the cadence at 80 but it is impossible. How I am going to read the display when I am going downhill or trying to generate more speed to clear a jump? I am not a happy customer. New buyers should be aware, these bikes cost a lot of money.
Click to expand...
Does anyone know the reason why Specialized can't gear the motor such that it runs at the RPM it likes and we pedal at the cadence we like?
 
Is it the motor that breaks or a different part of the "power pack"? I'm feeling particularly pedantic this afternoon.
 
KennyB said:
Is it the motor that breaks or a different part of the "power pack"? I'm feeling particularly pedantic this afternoon.
Click to expand...
Invariably, the actual motor continues to work fine and can be heard screaming away to itself....

Failures seem to revolve around the belt - sometimes. Which can fail from people using low cadence and high power- or just bad luck. Weirdly, the people several people who get the failures, get several fails - it's almost as if there's something about the brose configuration which just doesn't fit with some peoples riding styles. One advantage of the belt is it makes the brose relatively quiet.
The other fail is the sprag clutch. This has been upgraded lately. Again, for some people - it will never fail.
 
I just got my 2018 Kenevo back from a motor replacement. It started to make grinding noises after just 600km and 1 month after warranty expiry. Specialized offered assisted purchase with a 35% discount. £600 including fitting. Painfull.
 
WTF !!??

Oops! We ran into some problems.
You may not start a conversation with the following recipients: Specialized Rider Care.
 
Rosemount said:
WTF !!??

Oops! We ran into some problems.
You may not start a conversation with the following recipients: Specialized Rider Care.
Click to expand...
Lol. Some users lock their pm so you can't contact them. They can contact you though. I believe SRC is configured that way, probably so they don't spend all their time fielding personal conversations.
 
Same here I love my Kenovo but,
5100km, 1 year, 3 motors, 2 times not starting after washing, dirt in the motor, this can get frustrating. LBS told me, to look after my bike and not go out in the rain?
So I guess I need to visit the engineers next door, as the testing on the same hills I’m on. and ask them what they are testin?
 
Swiss_Kenevo said:
Same here I love my Kenovo but,
5100km, 1 year, 3 motors, 2 times not starting after washing, dirt in the motor, this can get frustrating. LBS told me, to look after my bike and not go out in the rain?
So I guess I need to visit the engineers next door, as the testing on the same hills I’m on. and ask them what they are testin?
Click to expand...
Yes! Please do ask them what they are testing and then let us know.
 
naharris212 said:
I believe engines use combustion and motors are more synonymous with electricity.
Click to expand...
Yet "motor sport", motor car", "motor bike", "motor boat", ""motor mechanic", "rocket motor", "Bayerische Motoren Werke " ...

And in the US, it's the "Department for Motor Vehicles", isn't it?

;)

There's no fundamental rule about this, but yes, the convention is that motors are driven by electricity.

But all engines are, by definition, motors.

Except search engines...
 
yep, would agree, there is something with your riding style or something is setup incorrectly.

What temps is your motor averaging? whats your normal rpm range? elevation? current calibration? weight?

its supplemental power, you should be the primary input not the drive unit.
 
KeithR said:
There's no fundamental rule about this, but yes, the convention is that motors are driven by electricity.

But all engines are, by definition, motors.

Except search engines...
Click to expand...
Agree.

But then there’s also fire engines... which I’m guessing means a ‘truck’ as in - a fire truck. ? ?
 
motor is still an accurate description according to the dictionary. However, most people will associate "motor" with and ICE, and the EV geeks want to try and make sure people don't get confused so they come up with more generic or different descriptions is all.
 
GrandPaBrogan said:
Agree.

But then there’s also fire engines... which I’m guessing means a ‘truck’ as in - a fire truck. ? ?
Click to expand...
Since English is not my native language, I dare not get involved in this thing. Would it be then motor, electric motor, electrically operated mechanical machine, or whatever :p
 
You must log in or register to reply here.
Keep reading
    Browse all

    Similar Threads

    Community Stats

    Since 2018
    670K
    Messages
    41,181
    Members
    Join 30,000+ Riders, it's free!
    Back
    Top