New RideControl App

Wow all this wait and it sounds like we go a new UI on a still non-functional app. If it cannot accurately track the distance correctly then everything else is useless. It means that even the cumulative miles on the bike are probably also wrong. If the map is off then the only thing we need the app for is to update the firmware? Would be nice to get feedback from someone from Giant. Do you suppose that they did not actually try the app on a bike?
 
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Well after I restarted the app mileage was quite accurate despite the bad gps data, even with the breadcrumb line jumping all over the place. It looks like it's calculating the distance data from the bike sensors and not the gps. Which I would say is a big plus. I also looked at my bikes odometer this morning through the app and it's very accurate compared to my garmin data since I got the bike.
 
Cavi said:
It means that even the cumulative miles on the bike are probably also wrong.
Click to expand...

If you mean the total mileage on the bike with this (not the trip distance) then I would guess the shown distance is correct. I am quite sure it is not based on GPS mileage but rather calculated internally. So as long as your bike isn´t hacked in any way it should be fairly accurate.
 
The new app downloaded the firmware needed to connect my 2019 trance. That is an improvement.

My phone has gps issues and even strava doesn't work with my phone, so I didnt expect the ride control app to work any better and it didnt.

Lol. I used the new ride control to upload to strava and below is what I logged.

Screenshot_20201028-120442_Strava.jpg


Here is what the ride control showed for the same ride as above. This is clearly a phone GPS issue. I think the bike logged a fairly accurate ride. GPS to strava... I don't think it's correct.

Screenshot_20201028-120641_RideControl.jpg
 
The app is now in the iOS App Store. It’s a new app called “RideControl App”.

Can’t sign in to the app at all though.

EDIT: looks like it’s only Apple sign in that didn’t work
 
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I don’t get the full menu to tune the motor. Plus I get a sort of error. It does read and check the bike for battery, km, charge cycles..
21808CC3-ACF6-4438-A99E-DDF84BFB41FD.jpeg
 
After update everything ok.when i use the app e-bike turn off.Evo light up with logo for one sec then go black.Any solution?
 
aja07 said:
I suspect that error is coming up because our bikes are so new that our bike serial #s are not registered in their database. Which may also explain why we are not seeing any tuning capability yet.
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Is working for my Trance e+ 1 29er, but if I disconnect the app or the bike then the modes are again as factory setting:

can you guys set up the assist modes with the app???

For me it doesn't save it, is working meanwhile im using the bike, but if I disconnect the app the modes are like factory set up.

Also for Eco mode is just 50 or 75, for older bikes there is also 100 option.

And the point is, if you go to the tunning menu no option is slected for ECO mode, 50 or 75 are not selected.
Click to expand...
 
ok, on my wife's bike we have tuning, but still the same as on the old app, not like on the Levo, the low setting will not go down any lower than like 30, and my wife would have loved to go below the minimums they allow. We did a 10 mile ride, we stopped about half way for about 5 minutes and when we finished it recorded the first half but it did not restart..
 
DaveMatthews said:
My ride failed to upload yesterday as well.
Click to expand...
Today's ride failed to upload also. Apparently the Gaint app launch is a bit of a flop. Apps bore me anyway. ?

But at least the firmware is updated for what little that is worth, and I now have an odometer and that is handy!
 
MrTeno2U said:
Today's ride failed to upload also. Apparently the Gaint app launch is a bit of a flop. Apps bore me anyway. ?

But at least the firmware is updated for what little that is worth, and I now have an odometer and that is handy!
Click to expand...
That's disappointing...

My old app worked no problem but I haven't used it since I had a poke at it when my 2019 Trance e+Pro was new. It would record and archive a GPS map of my trip (within the app itself) for me to read later.
I opened the app yesterday just to see if it still works, but it said that although it can see my bike - it won't pair until I update my bike firmware/software? From everything I've read so far, it didn't do much for my confidence to mess with my bike so I switched it off and decided to leave my bike alone. :confused:
 
ride 2 on my wife's bike, this time it did good on the distance, but it failed to map at all, I mean no map period. I guess we can hope that Giant has someone here reading this forum???
 
Cavi said:
ride 2 on my wife's bike, this time it did good on the distance, but it failed to map at all, I mean no map period. I guess we can hope that Giant has someone here reading this forum???
Click to expand...
Mine will not save a map if my phone has GPS in power save mode. With my phone on full gas mode... I get a map, though downloads to strava fail regardless.
 
Cavi said:
ride 2 on my wife's bike, this time it did good on the distance, but it failed to map at all, I mean no map period. I guess we can hope that Giant has someone here reading this forum???
Click to expand...

Why not report / review in the App / Google Play Store - that is probably the most direct line you have to the developers - I can't imagine Giant aren't either reviewing the comments there, or at least asking the developers what the feedback is.
 
The last two days, the app has failed to connect to the bike. So much for having an odometer.

I've not bothered undoing the battery yet.

How do these people (Gaint software development team) keep there jobs?
 
for what it's worth, I think the odometer is stored on the bike, not the app

so if you do manage to connect again, the value should be correct
 
MrTeno2U said:
The last two days, the app has failed to connect to the bike. So much for having an odometer.

I've not bothered undoing the battery yet.

How do these people (Gaint software development team) keep there jobs?
Click to expand...
Considering that the app only has a few fundamental functions, it boggles the mind why they can’t get it to work.

Unless of course the alloy frame is acting like a faraday cage that’s inconsistently blocking’s the signal?? :unsure::rolleyes:
 
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