Battery Problems

[Uppy]

Hi All.
Has any one had battery problems with the Specialized Turbo Levo FSR comp...2017 model
My bike has gone back to where I purchased it from. Now running into the third week. Specialized have now replaced my battery as my original developed a fault. Just under a year. 1000 miles on the bike.
Now I've been told it needs a new motor and wire harness.
When these get all replaced will the new warranty cover this for 2 years?

 

[Taffyteg]

Sounds like you have had the same problem as me and got water ingress into the motor or harness. With me, water got into the motor and ran down the PCB and into the harness. Motor died half way around CwnCarn, not a happy bunny. Motor (dead) and harness (corroded) replaced and touch wood never had any problems since. Let us know how you get on and if you think things are moving slowly give Specialized a call directly, they are very good in my opinion....

 

[Al Boneta]

Hi All.
Has any one had battery problems with the Specialized Turbo Levo FSR comp...2017 model
My bike has gone back to where I purchased it from. Now running into the third week. Specialized have now replaced my battery as my original developed a fault. Just under a year. 1000 miles on the bike.
Now I've been told it needs a new motor and wire harness.
When these get all replaced will the new warranty cover this for 2 years?

Yes the new battery and new motor will carry a new 2 year warranty.

 

[Uppy]

That's what they have told me. Water has corroded the wire harness. There was hardly any power coming from the motor. So now all 3 getting replaced under warranty. Did they supply version 1.3 motor?

 

[Japuserid]

Hi All.
Has any one had battery problems with the Specialized Turbo Levo FSR comp...2017 model
My bike has gone back to where I purchased it from. Now running into the third week. Specialized have now replaced my battery as my original developed a fault. Just under a year. 1000 miles on the bike.
Now I've been told it needs a new motor and wire harness.
When these get all replaced will the new warranty cover this for 2 years?

I seriously doubt that the warranty period will be extended beyond the two years from the original date of sale ?
If they do then that would be truly amazing customer care from Specialized. I suspect that as time goes on, this particular type of problem will become a real headache for owners of bikes with fully integrated batteries.

 

[Highflyer]

Hi All.
Has any one had battery problems with the Specialized Turbo Levo FSR comp...2017 model
My bike has gone back to where I purchased it from. Now running into the third week. Specialized have now replaced my battery as my original developed a fault. Just under a year. 1000 miles on the bike.
Now I've been told it needs a new motor and wire harness.
When these get all replaced will the new warranty cover this for 2 years?

I m on my 3rd battery !!! Disco lights. LED failures etc. A bad batch I was told......

 

[Japuserid]

Yes the new battery and new motor will carry a new 2 year warranty.

Fair play to Specialized, way better than the Bosch warranty.

 

[Taffyteg]

That's what they have told me. Water has corroded the wire harness. There was hardly any power coming from the motor. So now all 3 getting replaced under warranty. Did they supply version 1.3 motor?

From what I have read they are supplying refurbed 1.2 motors for all bikes that originally had a 1.2 from new. They are not upgrading them to 1.3 ?

 

[Al Boneta]

Fair play to Specialized, way better than the Bosch warranty.

Theoretically if you burned through every charge cycle within the 2 year time period, they would have to give you another one every time for free.

 

[Al Boneta]

From what I have read they are supplying refurbed 1.2 motors for all bikes that originally had a 1.2 from new. They are not upgrading them to 1.3 ?

To be fair, it’s not that much of a performance difference between the 1.2 and the 1.3. Since you paid for a 1.2, they are only obligated to give you a 1.2.
This won’t change as long as they have 1.2 motors to refurbish.

 

[Japuserid]

Theoretically if you burned through every charge cycle within the 2 year time period, they would have to give you another one every time for free.

Surely they would invoke their wear and tear clause?

This Limited Warranty is made on new Specialized bicycles or framesets purchased from an authorised Specialized dealer. In order to exercise your rights under this limited warranty, the bicycle or frameset must be presented to an authorised Specialized dealer, together with a proof of purchase. Should this bicycle, frameset or any part be determined by Specialized to be covered by this warranty, it will be repaired or replaced, at Specialized’s sole option, which will be conclusive and binding. Under no circumstances does this limited warranty include the cost of travel or shipment to and from an authorised Specialized dealer. Such costs, if any, shall be borne by the owner. This limited warranty does not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash or misuse. This bicycle or frameset has not been designed, engineered, distributed, manufactured, or retailed for use in trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities, or any similar activities; such use may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.

 

[Al Boneta]

Surely they would invoke their wear and tear clause?

This Limited Warranty is made on new Specialized bicycles or framesets purchased from an authorised Specialized dealer. In order to exercise your rights under this limited warranty, the bicycle or frameset must be presented to an authorised Specialized dealer, together with a proof of purchase. Should this bicycle, frameset or any part be determined by Specialized to be covered by this warranty, it will be repaired or replaced, at Specialized’s sole option, which will be conclusive and binding. Under no circumstances does this limited warranty include the cost of travel or shipment to and from an authorised Specialized dealer. Such costs, if any, shall be borne by the owner. This limited warranty does not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash or misuse. This bicycle or frameset has not been designed, engineered, distributed, manufactured, or retailed for use in trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities, or any similar activities; such use may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.

They could, but Specialized is betting the farm on Ebikes so they have to do everything in their power to make sure the customer is taken care of

 

[Al Boneta]

Surely they would invoke their wear and tear clause?

This Limited Warranty is made on new Specialized bicycles or framesets purchased from an authorised Specialized dealer. In order to exercise your rights under this limited warranty, the bicycle or frameset must be presented to an authorised Specialized dealer, together with a proof of purchase. Should this bicycle, frameset or any part be determined by Specialized to be covered by this warranty, it will be repaired or replaced, at Specialized’s sole option, which will be conclusive and binding. Under no circumstances does this limited warranty include the cost of travel or shipment to and from an authorised Specialized dealer. Such costs, if any, shall be borne by the owner. This limited warranty does not apply to normal wear and tear, nor to claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash or misuse. This bicycle or frameset has not been designed, engineered, distributed, manufactured, or retailed for use in trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities, or any similar activities; such use may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.

They could, but Specialized is betting the farm on Ebikes so they have to do everything in their power to make sure the customer is taken care of.

 

[Taffyteg]

To be fair, it’s not that much of a performance difference between the 1.2 and the 1.3. Since you paid for a 1.2, they are only obligated to give you a 1.2.
This won’t change as long as they have 1.2 motors to refurbish.

I agree, the 1.3 is quieter and more efficient though I believe!!!

 

[Japuserid]

They could, but Specialized is betting the farm on Ebikes so they have to do everything in their power to make sure the customer is taken care of.

Then it's worth paying a small premium to own one, again fair play to them

 

[Doomanic]

Yes the new battery and new motor will carry a new 2 year warranty.

Fair play to Specialized, way better than the Bosch warranty.

The Bosch warranty resets to 2years as well.

 

[Tim29]

To be fair, it’s not that much of a performance difference between the 1.2 and the 1.3. Since you paid for a 1.2, they are only obligated to give you a 1.2.
This won’t change as long as they have 1.2 motors to refurbish.

Is the 1.3 motor knows as the S drive and the 1-2 the T drive.
My bulls has T drive and my Fantic has the S drive and there not even close. The Fantic stomps it on steep and long climbs.

 

[Japuserid]

The Bosch warranty resets to 2 years as well.

He Doomanic, interesting you have obviously been told something different to what my mate herbie was told when he had his new motor fitted about 3 months ago. The dealer who did the job, Certini here in Saltash were fantastic as they were not the actual supplying dealer, but our local Bosch service centre, We asked specifically if the new motor warranty would be two years from time of fitting and we were told definitely not and the warranty would expire at two years from the original date of sale.

It would be nice if they had this wrong I wonder who else has been told what?

 

[Doomanic]

My warranty reset when I had a new motor fitted. I haven’t heard of anyone else being told otherwise.

 

[royce]

Sounds like you have had the same problem as me and got water ingress into the motor or harness. With me, water got into the motor and ran down the PCB and into the harness. Motor died half way around CwnCarn, not a happy bunny. Motor (dead) and harness (corroded) replaced and touch wood never had any problems since. Let us know how you get on and if you think things are moving slowly give Specialized a call directly, they are very good in my opinion....

Is there a way to make it so water can’t get into the motor to avoid this issue? When they put the new motor in did they make it so it can’t haooen again and how did they do it?
Thx

 

[drjarvis2003]

There are some members on here that have used silicone grease around the connectors and seemed to have had success.

 

[Uppy]

Update.
My battery has been replaced, and new motor and wiring harness. All new parts supplied by specialized.
And I've been told warranty started on when I purchased the bike.
But where I got the bike from they will honour the warranty on the new parts if it goes wrong again.
Hopfully I will get the bike back this week.

 

[Japuserid]

There are some members on here that have used silicone grease around the connectors and seemed to have had success.

White lithium works a charm.

 

[Taffyteg]

Is there a way to make it so water can’t get into the motor to avoid this issue? When they put the new motor in did they make it so it can’t haooen again and how did they do it?
Thx

I believe water got into mine through the casing, not much you can do about that....

 

[J dog]

Just had my Battery replaced under warranty and just can't get it to pair with mission control or Blevo, any ideas?

 

[Uppy]

Just had my Battery replaced under warranty and just can't get it to pair with mission control or Blevo, any ideas?

Same here.
I've just had my battery replaced. Had no problems with pairing. What firmware has your battery got and motor..is your bike a 2017 model.

 

[royce]

How did your batteries fail and Is there anything I can do to avoid mine failing? I have a 2017 Levo comp.

 

[Uppy]

How did your batteries fail and Is there anything I can do to avoid mine failing? I have a 2017 Levo comp.

If they go wrong. They go wrong. They replaced mine with the 504w battery. I kept mine inside the house. Took the battery off my bike. Charged it up in the house.
And kept the battery in the house in winter time, when not using the bike.

 

[J dog]

Same here.
I've just had my battery replaced. Had no problems with pairing. What firmware has your battery got and motor..is your bike a 2017 model.

It's a 2018 model but can't check firmware until I get pairing problem solved, back to LBS I guess.

 

[Uppy]

Well my on going saga with my 2017 specialized turbo Levo Fsr comp. New battery and new wiring harnes. I've been out on it twice. Two 25 mile rides. No torque in the motor even at 100%!! Had ago at the workshop manager. Took 2 weeks to reply to my email..now the bike is going back for the second time. Took 5 weeks last time to get my bike back.