Rise motor error code

[Steve G H]

Messing with the etube app today and found an error code has been logged for my motor , see pic . Wondered if anyone had this before ? Bike seems to be working fine .

 

[mark.ai]

Interesting ... wonder if the speed sensor missed the magnet briefly? Can't think what other sensors there might be. Guess there has to be a cadence and power sensor too somewhere.

 

[Steve G H]

Like you say there will be a cadence and a torque sensor at least , it's the fact it says in the drive unit . Best ring the shop and see what they say , if I can use a more local Shimano centre it would be more convenient

 

[jim0905]

Just had a look on my etube app and I have the exact same error. I went in the garage to update the firmware and I'm having real trouble with that as well. Got to about 20% and it failed, now the app is just stuck on overwriting the firmware which eventually fails

 

[Steve G H]

Funny you should say that because I updated the firmware on Sunday and it took ages , seemed to stop , said it lost connection then reconnected and continued by itself. I'd not even looked at error codes at that time , noticed that yesterday

 

[chrismechmaster]

Just checked mine only done 35 miles on it abs have the same error code too !!!

 

[jim0905]

Funny you should say that because I updated the firmware on Sunday and it took ages , seemed to stop , said it lost connection then reconnected and continued by itself. I'd not even looked at error codes at that time , noticed that yesterday

Kept saying the wifi was unstable and and failed acouple of times so I sacked it off and brought the bike in the house to try again which is when my problems started

 

[chrismechmaster]

Wonder how many more of us have this same error and if it’s anything to really worry about

 

[Steve G H]

Kept saying the wifi was unstable and and failed acouple of times so I sacked it off and brought the bike in the house to try again which is when my problems started

That's exactly what mine said , was unstable connection so I moved the bike closer to the house and it continued

 

[jim0905]

That's exactly what mine said , was unstable connection so I moved the bike closer to the house and it continued

This where I could've messed it up. Think I disconnected or turned the bike off midway through before bringing it in to the hose to try again. It's now just stuck on a constant loop of the above screenshots

 

[jim0905]

I also tweeted a screenhot of the error log tagging Shimano, Madison and Orbea. Orbea replied saying contact the distibutor

 

[Steve G H]

Just checked mine only done 35 miles on it abs have the same error code too !!! View attachment 57812

Have you also done the firmware update ? Wondering if it's anything to do with that

 

[chrismechmaster]

Hi no not tried it yet just logged on to see if I had the same error code

So my fault was there before as haven’t done the firmware update

Have either of you guys Managed to get the firmware to update yet ?

 

[RickBullotta]

I had no issues with the firmware update, but I use the Windows based software and the SM-PCE02 USB -> eTube adapter.

 

[chrismechmaster]

I had no issues with the firmware update, but I use the Windows based software and the SM-PCE02 USB -> eTube adapter.

Did you have this error logged as well ?

 

[RickBullotta]

Did you have this error logged as well ?

I did not. Did any of you ever connect Stunlocker or some other derestriction software to the bike? Be honest. ;-)

 

[chrismechmaster]

Nope not me

 

[RickBullotta]

Also, if you turn the bike on and off with a foot on the pedals, you can get errors like this.

 

[mark.ai]

This where I could've messed it up. Think I disconnected or turned the bike off midway through before bringing it in to the hose to try again. It's now just stuck on a constant loop of the above screenshots

From the FAQs here, I think you'll need to have your LBS restore the firmware using one of the cables

• FAQ | PROJECT for Mobile | E-TUBE PROJECT (shimano.com)
• Manuals & Technical Documents (shimano.com)

 

[RickBullotta]

From the FAQs here, I think you'll need to have your LBS restore the firmware using one of the cables

• FAQ | PROJECT for Mobile | E-TUBE PROJECT (shimano.com)
• Manuals & Technical Documents (shimano.com)

While they're not cheap, you can get the cables/box yourself. It is a more reliable way to update firmware plus the Windows software includes more diagnostics and other info.

 

[Steve G H]

No , not used any other app other than etube , not risking my warranty

 

[Steve G H]

Firmware has updated , or it appears to have anyway

 

[chrismechmaster]

Has the error now gone Steve ?

 

[Steve G H]

Has the error now gone Steve ?

It hadn't , no , but I'll check again when I get in from work

 

[Steve G H]

If it can log an error if cranks move as it's switched on its highly likely that's what's happened , especially given the position of the on off switch

 

[RickBullotta]

If it can log an error if cranks move as it's switched on its highly likely that's what's happened , especially given the position of the on off switch

The torque sensor can't have any significant load on it during bootup which is probably when it does a calibration/zeroing.

 

[chrismechmaster]

If it can log an error if cranks move as it's switched on its highly likely that's what's happened , especially given the position of the on off switch

I agree totally

Also thinks like lubricating the chain I do my with the bike off , I I guess this could be another reason for the error coming up ??

 

[Steve G H]

Wouldn't have any load on it , be more a case of move crank out of the way as switch is pressed possibly

 

[chrismechmaster]

Oh i see so the thinking is it happens when putting pressure on the cranks when the bike is off ?

 

[chrismechmaster]

Sorry reread your previous post about moving the crank as the power is turned on