3 weeks is too long for me. Compared to 1 day with specialized. I know I've come back to the direct sales/local support thing again. It doesn't effect some, but it does me. 3 weeks would impact my income massively.
Fair comment, given what it appears your job is? But surely you have more than one bike? if your profession is using a bike? Cost control is a key part of running a business, your bike might be twice as expensive as a similar bike that does exactly the same job? Plus business resilience, what if your LBS just didn’t have the grumpetsproggle pin that the motor needed and it was a 3 week back order part (noisy Brose motor wasn’t fixed for weeks was it?).
For most Northerners, it would take a full day for us to drive to a Spesh dealer of the quality that Chris@Berkshire Cycles is. That’s a full day round trip, booked in advance, time off work, £60-100 of fuel and food and it’s not going to happen the day after the bike eats itself!
Let’s be fair here, the direct sales proposition is seriously compelling on value and the current German bikes aren’t lagging on design, quality or performance (does anyone not like the Decoy?). But the personal touch when your bike has got some issues will be different for us direct sales customers to those of you having a (genuinely local) LBS.
The direct sales option is the only way to get our arses on to a Decoy or Spectral/Neuron. I imagine if Spesh made the Levo/Kenevo direct via Switzerland we’d still buy them, because they are awesome!
What the UK could really benefit from is more independents who invest in a brand, perhaps have courtesy bikes (revenue opportunity) and get a daily DHL pick up/drop off to Germany along with some spares and tech know-how.
I’m going to suggest someone asks Chris if he’s got perhaps £250k to invest in that little idea....?
What differentiates the Spesh retail model is that you CANNOT send your broken bits directly back to the factory for a factory-fix. Given how we all love a ‘Factory’ Fox Fork.....isn’t that just the best thing about having a YT or Canyon? Everything on them is a factory spec component.
I’m a total convert, but I do have a few bikes to jump on should one be broken, wearing the wrong tyres or needing some fettling. So I’m massively biased and their target customer. Zero discounts available for us as well, their business model is that tight.