YT Customer Service Two Thumbs Up

[Astom22]

First thumbs up for delivering a replacement rear disc that had been damaged during shipment, in only two days.

Second thumbs up for noticing they sent the wrong part, which I wouldn't have known until needing the part (if I ever even did) down the road.

If I wasn't out of thumbs, I would give another for the free stickers. ?

 

[TransAmMan]

YT USA seemingly has a very good reputation (proof right here) , but this seems to vary "country by country" as others have not been as fortunate.

I am not overly impressed myself, but am not going to share my own story as it was not a big ticket item (by any means), and I don't want to "bite the hand that feeds" in the event a significant warranty claim is ever warranted ...

The bikes are well designed .. so hopefully this is never a concern

 

[filotnie]

na ya... Now I can see why my 2019 replacement hanger seemed to small and inaccurate. I will sort it out when I will need that..

 

[butthead]

YT USA reputation seems to be better than Europe...

 

[Astom22]

YT USA seemingly has a very good reputation (proof right here) , but this seems to vary "country by country" as others have not been as fortunate.

I am not overly impressed myself, but am not going to share my own story as it was not a big ticket item (by any means), and I don't want to "bite the hand that feeds" in the event a significant warranty claim is ever warranted ...

The bikes are well designed .. so hopefully this is never a concern

I just wanted to make sure and give positive props when something good happens. I feel like most of the time companies only get posted about when things go wrong.

I know reviews for YT have been all over the charts between high and low too. Just felt like it was nice they took the time to correct something that I might never have even known was wrong.