Yamaha (Giant SyncDrive Pro2) PW-X3 error code

[hokkane4]

Hi, my Giant Reign has started throwing some errors. Now this has happened 3 times (bike has now around 400km). Basically Motor just stops and the control panel/display starts blinking the 2nd LED in red. Based on manual and Giant app, it means there is a problem in the motor. I need to go to Giant dealer to get this clarified. But as I can still ride the bike I have not been hurrying with it. Until now, the power cycle has been enough to recover the problem.

Does anyone else have a similar experience, and how Giant/Yamaha fixed the issue? New motor?

 

[parkp81]

I have been experiencing the same issue recently. Have you found out what the issue is?

 

[Iansgiant]

Hi, my Giant Reign has started throwing some errors. Now this has happened 3 times (bike has now around 400km). Basically Motor just stops and the control panel/display starts blinking the 2nd LED in red. Based on manual and Giant app, it means there is a problem in the motor. I need to go to Giant dealer to get this clarified. But as I can still ride the bike I have not been hurrying with it. Until now, the power cycle has been enough to recover the problem.

Does anyone else have a similar experience, and how Giant/Yamaha fixed the issue? New motor?

Same with mine

 

[Iansgiant]

I have been experiencing the same issue recently. Have you found out what the issue is?

Did you fix this ?

 

[parkp81]

Did you fix this ?

The error stopped for now. It seems very random nowadays compared to before it was happening every ride.

 

[Iansgiant]

The error stopped for now. It seems very random nowadays compared to before it was happening every ride.

Mine re set once by switching it off now it’s doesn’t how through its power up sequence properly and is juddering

 

[Iansgiant]

Hi, my Giant Reign has started throwing some errors. Now this has happened 3 times (bike has now around 400km). Basically Motor just stops and the control panel/display starts blinking the 2nd LED in red. Based on manual and Giant app, it means there is a problem in the motor. I need to go to Giant dealer to get this clarified. But as I can still ride the bike I have not been hurrying with it. Until now, the power cycle has been enough to recover the problem.

Does anyone else have a similar experience, and how Giant/Yamaha fixed the issue? New motor?

Any joy ?

 

[Iansgiant]

Same with mine

I’m taking mine into the dealer will let you know

 

[parkp81]

I’m taking mine into the dealer will let you know

Where you able to get an idea as to why this is occuring from the dealer?

 

[Speed10689]

I have had this very same issue. After running a diagnostic test Giant Australia decided to replace the motor to solve it. Unfortunately I had to wait 10 weeks for a new PW-X3 motor to arrive. Had it fitted, went for a total of only three rides with everything operating as it should, and then boom... had the same issue again. Another diagnostic test later revealed the identical issue to exist. I questioned if it was was perhaps not a motor related issue however Giant were adamant the diagnostic testing was correct and are once again replacing the motor however this time with the new PW-XM motor rather than another PW-X3 model. While waiting for the third motor to arrive Giant replaced the Y harness to check just in case. It made no difference so it's not a wiring related issue. I'm due to get the bike back next week. Shall post again with a result. If the news isn't positive keep an eye on the classifieds for a 2024 Trance X Advanced E+1 going cheap.

 

[Norbert]

Nekem is volt ez a probléma. A diagnosztikai teszt elvégzése után a Giant Australia úgy döntött, hogy kicseréli a motort, hogy megoldja a problémát. Sajnos 10 hetet kellett várnom az új PW-X3 motorra. Ha felszerelték volna, összesen csak három kört ment, minden úgy működött, ahogy kell, aztán bumm... ismét ugyanaz a probléma. Később egy másik diagnosztikai teszt feltárta, hogy ugyanaz a probléma létezik. Megkérdeztem, hogy ez talán nem motorral kapcsolatos probléma, de a Giant határozottan kitartott a diagnosztikai tesztek helyességéről, és ismét lecserélik a motort, ezúttal azonban az új PW-XM motorra, nem egy másik PW-X3 modellre. A harmadik motor érkezésére várva a Giant kicserélte az Y kábelköteget, hogy minden esetre ellenőrizze. Ez nem változott, tehát nem vezetékezési probléma. Jövő héten vissza kell hoznom a biciklit. Újra közzéteszem eredménnyel. Ha a hírek nem pozitívak, figyelje a 2024-es Trance X Advanced E+1 olcsón megjelenő apróhirdetéseit.

Szia, ugyanígy jártam én is, motorcserét kaptam, de 3 hetes az EMBT, nagyon csalódtam benne, teljes kerékpár cserét kértem, de motor cserét ajánlották fel.

 

[teamoaky]

Hi, my Giant Reign has started throwing some errors. Now this has happened 3 times (bike has now around 400km). Basically Motor just stops and the control panel/display starts blinking the 2nd LED in red. Based on manual and Giant app, it means there is a problem in the motor. I need to go to Giant dealer to get this clarified. But as I can still ride the bike I have not been hurrying with it. Until now, the power cycle has been enough to recover the problem.

Does anyone else have a similar experience, and how Giant/Yamaha fixed the issue? New motor?

Yes I have this been able to reset a few times by removing battery, trying to find a decent Giant dealer that can actually knows what they doing, unfortunately in Australia most are just interested in retail sales

 

[Bart1]

I have just had the same thing on a 2022 Trance (bought new 4 months ago). Took it to my LBS and they found some motor faults, they sent the info to Giant and they just said to do the latest update...problem sovled...so far.

 

[Norbert]

Igen, sikerült néhányszor visszaállítani az akkumulátor eltávolításával, és megpróbáltam találni egy tisztességes óriáskereskedőt, aki valóban tudja, mit csinál, sajnos Ausztráliában a legtöbbet csak a kiskereskedelmi értékesítés érdekli.

Szia, ugyanígy jártam, teljes motor csere oldotta meg, de azóta nem kommunikál az appon keresztül, 150 km-t után az új motor is tönkre ment. Úgyhogy valami nagyobb gyári hiba van.

 

[Sergey K]

I think it has to do with the SmartGateway module. I had problems with this module on Trance 2021, there is no official dealer in my country. The wizard removed the smartgateway, changed the wires and installed the computer from the 2019 model. After that, the bike traveled 5000 km and I sold it.

Sorry, I'm using Google Translate.