. Luckily I have been able to buy a brand new replacement dropper...
under the seat is valve to pump up the cartridge like you do on suspension. ( I never had to pump mine yet, but I think I need to now 2 years later, sometimes it falls about an inch when I sit on it.
assuming its the same dropper as in the White e-160S from 2022 which more than likely is.
I needed to adjust mine from the shop cos it wasn;t high enough.
It was a proper solid job, I had to remove the battery and feed the dropper cable in to the front of the frame as much as possible.
Then when I pulled the dropper/seatpost out I found the dropper cable wound around inside the seat tube twice like a stretching coil.
It was super hard to pull the dropper post out I had to use a lot of force.
Then the cable detached and fell into the frame... cue me trying to fish it out for about 20 minutes, because of the coil it was super hard to try and tug back out.
It's like when they fitted the dropped they inserted it into the frame and then spun the seat around a few times.
It's impossible to straighten the cable as well.
On mine the little pin on the end of the dropper that activates it sometimes get's stuck if I haven't used the bike for a few months, and I have to take the dropper out and whack the pin with a rubber mallet.
Maybe your cable is pinned by the motor though, only he battery seemed to pin mine.