Where can I find a list of all Specialized “running design change” or recalls

mr_reality

mr_reality

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I have found several on the faq but wanted to see if there is a complete list. Specialized calls these defect fixes “running design changes”. Several people have mentioned replacing the wire harness but I do t have that part number.

1) S194200013 : 4-bolt motor cover
2) S199900061 : motor protection kit v2
3) S194300001 : replacement shock-link
 
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Not sure on the harness code but another for your list is:
Rear pivot protector kit. S199900066

IMG_4215.jpg
 
Yesterday I took my bike to have this fixes installed, but the dealer said that they have not received any bulletin and when I mentioned this information he said that it is country specific and that in my country (Mexico) it does not apply! I do not think this can be right, Maybe @Specialized Rider Care could help me sort this out.
 
Crucial point is that they are not issued as fixes, rather continuing design improvement. If you have a problem, they’ll resolve it, but they seem to have elected to install these design updates as and when they’re needed rather than as preventative measures. I understand perfectly why they would do that but it does rather impact upon confidence, wondering when a problem will affect you based on the wealth of anecdotal evidence being shared.
 
Joss said:
Crucial point is that they are not issued as fixes, rather continuing design improvement. If you have a problem, they’ll resolve it, but they seem to have elected to install these design updates as and when they’re needed rather than as preventative measures. I understand perfectly why they would do that but it does rather impact upon confidence, wondering when a problem will affect you based on the wealth of anecdotal evidence being shared.
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I spoke with the owner of the shop and he is going to order any of the service items (if they have not been installed at factory) at the time of purchase. So far I have all the items on this thread on the list unless I find any other problem areas.
 
could someone provide some more details on these so we can see whether some or all are actually already on the bike? Maybe a new thread. TIA.
 
I have one showing up in about 2' weeks and will be looking to see if the latest builds have these "fixes" already installed.
If yours shows up sooner post what you find
 
I took delivery of a base Levo a couple of weeks ago with an early March build date and it had all the changes mentioned here from the factory. Not sure about the wiring harness (or exactly how that has supposedly changed) as I haven't cracked the case open yet.
 
bobh3501 said:
I took delivery of a base Levo a couple of weeks ago with an early March build date and it had all the changes mentioned here from the factory. Not sure about the wiring harness (or exactly how that has supposedly changed) as I haven't cracked the case open yet.
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I got mine last week...how do you know when it was built. I don't know how to check the various changes which is why I asked the question.
 
Mikerb said:
I got mine last week...how do you know when it was built. I don't know how to check the various changes which is why I asked the question.
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I can't remember exactly but I think it may have been printed underneath the power switch which I had to take off to get the Mission Control 6-digit code.

UPDATE: It's on the serial number sticker underneath the top tube. Mine is March 18.
 
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bobh3501 said:
I can't remember exactly but I think it may have been printed underneath the power switch which I had to take off to get the Mission Control 6-digit code.

UPDATE: It's on the serial number sticker underneath the top tube. Mine is March 18.
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Is that March 19 ?
 
Collected mine yesterday. Build Date 11th April 2019 and it has all of the fixes installed
 
July 11, 2018 build date here and I don't have any of the fixes or notices. Contacted my Specialized dealer here in Canada and they didn't know anything about these issues. Hmmmm? Makes me wonder about Specialized, why are they not communicating about these issues? Reminds me of the Boeing fiasco.... the silence speaks volumes. Com'on Specialized.... just let us know you have these issues covered !!
 
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Had the same blank stare from my Canadian dealer. I will give them a few more days before contacting 'mission control"
 
Mine was 02/22/2019. It has the new linkage, but not the pivot protector kit.
Anyone know hoe to tell if it has the motor protection kit?
 
I contacted Specialized UK they in conjunction with my LBS got the parts and were fitted under warranty work, this did not include the 4 bolt cover.
 
I'm not getting ANY response from my LBS here in BC Canada. There seems to be a major disconnect between this LBS and Specialized. Everybody is asking me about this emtb and I must now tell them NOT to purchase a Specialized or anything from this LBS because they don't seem to care about their customers.

Update: Finally got results from Specialized & LBS. The "design updates" (aka recalls) have been installed. Yes indeed, the shop did an excellent job and really took care of me. They had no idea that these issues even existed on the Levo. I'm still wondering why it took Specialized so long to respond to their request? Communication seems to be down... shop owner promised to take this issue up with Specialized at the next gathering.
 
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My dealer here in BC has been fine. Specalized sent the parts, and they will install this week. It seemd like a new process, but once they contacted Specalized, all was good.
 
exhook said:
My dealer here in BC has been fine. Specalized sent the parts, and they will install this week. It seemd like a new process, but once they contacted Specalized, all was good.
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Alright, so I bought from Gericks In Nelson. I've asked about the Specialized recalls and even sent them a pic. That was nearly a month ago. Nothing yet. No response. Don't know if it's a problem with the LBS or Specialized.
 
n-xplorer said:
Alright, so I bought from Gericks In Nelson. I've asked about the Specialized recalls and even sent them a pic. That was nearly a month ago. Nothing yet. No response. Don't know if it's a problem with the LBS or Specialized.
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Update: According to Gericks, Specialized has failed to inform them of any recalls. Also, Specialized has been very slow at responding. This confirms another LBS owners comments that Specialized is a very BAD company to deal with. I know several people who are interested in purchasing a e-mtb as well as a large group of Mountaineering folks who are asking questions about this e-bike... I will let everyone know NOT to purchase a Specialized, there's much better companies out there.
 
I don't know what's going on with these other LBS's you guys are dealing with my my LBS here in California has been top notch and dealing very proactively with it all. I really don't think it's Specialized as much as it is the individual dealers
 
lumpy said:
I don't know what's going on with these other LBS's you guys are dealing with my my LBS here in California has been top notch and dealing very proactively with it all. I really don't think it's Specialized as much as it is the individual dealers
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I'm from Concord, California so I find it quite disturbing that Canadian people here in this area have had such bad experiences with Specialized. I talked with shop owner Shawn from Nakusp I met on the trail who said he no longer carries Specialized gear because they have treated him so badly. Seems they treat each shop differently.... how are we suppose to know who gets preferential treatment?
 
Wow, my three week old Comp was built in January. For sure I need the rear pivot protector, should I worry about the other updates mentioned?
 
Great thread! My new Comp built in January had the new shock link but none of the other fixes. Not sure what the S199900061 : motor protection kit v2 is, anyone have a pic?
 
Indigo said:
There is a serial number on the underside. New linkage is: S194300001
rear-shock-swing-link-jpg.14656
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I had my dealer order the pivot protector and any other available fixes. They sent a new shock link, I'm wondering if this is another new fix?

IMG_5385.JPG
 
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