So my mom and dad bought E-Trance bikes about 6 months ago. While my dads fits perfect my mom's is too tall. She got a woman's xs but she is like 4'10" and in her late 60's. The other day she got hung up in a funny spot and fell over because the frame is about 1" too tall for her to put her feet down comfortably. Obviously i told my dad to return the bike and get her on a youth model, but because of the time they have owned it and the amount of miles put on the bike it is no longer an option. What your guys thoughts on removing the 27.5" tires and putting on 24" rims and tires to drop the frame for her. Reasonable solution or waste of money? she is now very timid of the bike and i just want her to be comfortable on it so they can enjoy their retirement riding fire roads in the local mountains.
OK, here are a few suggestions to make it work for your Mum given the premise that the bike itself cannot change. The Trance e+ is really overkill for their use, but there's no point going there. The decision was made 6 months ago and I'm sure they had valid reasons as to why. So let's see if we can make it work with the minimum replacements, and see if these changes can help her gain her confidence back.
1) It's very likely that the front and rear suspension (especially on a long travel Trance e+) doesn't get used up. Even if you have set the sag correctly (say 25% of shock stroke), seeing as your Mum is a non-aggressive rider and would also be quite light in her weight - you will notice that in the 6 months she'd used it, the most it has ever been compressed never even got close to the maximum travel. Check the O-ring markers or even just the dust level marks on the stanchions - I'd be surprised it even reached past half way. Not wanting to bog you down with fork tokens and rear shock internal spacer details (just trust me on this one), the suspension behaviour on your Mum's bike will most likely be "over-progressive" if still stock factory settings. This could be a blessing in disguise and work in her favour.
Decrease the fork and rear shock air pressures and set the sag to say 40% or 45% of their respective strokes. This will drop the top tube height and decrease the suspension travel BUT should still not bottom-out (which is important). It's also going to lower the centre of gravity of the bike (good for confidence and stability), but it will also lower the motor sump and pedals (bad for ground strikes). Seeing as she's a recreational rider and not likely go over rock gardens or do anything over Grade1 trails, you might get away with the lower motor sump.
2) Pedal strikes will be a problem however, and you need to address this. I suggest you change the crank arms to 155mm or a 150mm if you can find that size. In all likely hood, her Trance e+ still came equipped with standard 165mm crank arms and that's too long for her inseam. Her pedal movement would've been circling too high and diving to low, which (whether she realises it or not) would add to her uneasiness about the bike. The shallower rotation of her pedals with shorter 155 or 150mm crank arms will help with regaining her confidence.
3) And lastly you also need to make adjustment on her handlebars.
a) SHORTEN them... but I wouldn't go narrower than 680mm width. Try maybe 720mm first, then 700mm, and see how she likes it. The stock Giant bars are 780mm wide if I'm not mistaken. Her arms would've been splayed-out and would've hindered her ability to turn tighter because she'd be over reaching for the outer bar end.
b) LOWER them... remove the Stem, grab all the spacer rings under it, and then reinstall the Stem but then place the spacer rings above it. If it's still too high, get a riser Stem of the same length but then install it pointing down.
All these modifications are reversible, just in case they want to sell it in the future. So don't cut (shorten) the fork steerer tube, but you might want to cover the protruding steering tube with a soft rubber cap in case she hits it. And keep the stock crank arms in a safe place for later.
Hope this helps.
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