TQ app not showing motor tuning or software versions

[TQmotorguy]

My TQ app for my BMC shows all zeros for motor tuning and blank for the software version numbers. The motor tuning sliders don’t work right - the rabbit slider moves when I move the assist slider and both jump around. The motor is working fine and gives power as it should based on my previously set parameters.
I uninstalled/reinstalled the app, re-paired the ble on my iPhone but still the same problem. It does connect and the odometer reading is accurate and does update after rides. Any ideas?

 

[DLongson]

Hi. Did you ever find a solution for this? I have the same problem, albeit on a Scott bike with a TQ motor.Thanks
Damiein

 

[TQmotorguy]

Hi. Did you ever find a solution for this? I have the same problem, albeit on a Scott bike with a TQ motor.Thanks
Damiein

Yes! TQ said it was a known problem and they updated the app a week ago. That solved it for me. I updated my app (Apple) and didn’t need to uninstall/reinstall.

 

[justridebike]

My TQ app for my BMC shows all zeros for motor tuning and blank for the software version numbers. The motor tuning sliders don’t work right - the rabbit slider moves when I move the assist slider and both jump around. The motor is working fine and gives power as it should based on my previously set parameters.
I uninstalled/reinstalled the app, re-paired the ble on my iPhone but still the same problem. It does connect and the odometer reading is accurate and does update after rides. Any ideas?

I just bought a Scott Lumen that only shows the serial number and blank for all other version numbers. My suspicion is the system is on its original build firmware and that it needs a plug-in with the TQ dongle at LBS to get everything updated. I would recommend this as first step.

 

[TQmotorguy]

I just bought a Scott Lumen that only shows the serial number and blank for all other version numbers. My suspicion is the system is on its original build firmware and that it needs a plug-in with the TQ dongle at LBS to get everything updated. I would recommend this as first step.

Thanks. TQ said it was a known problem and they recently issued an update to the iOS app that solved it for me. My firmware was up to date but their app had a bug that they fixed.