Suing Shimano?

[FOG]

Has anybody tried suing Shimano in the UK under the 'fit for purpose' legislation? Surely the large number of failed motors sold fall under these rules. If Shimano had to reimburse customers regardless of warranty they might make more of an effort.
Similarly has anybody contacted Trading Standards about our of warranty failures? And yes, my E8000 has just died of EO10 out of warranty

 

[VWsurfbum]

No.

You buy a product with a warranty, service properly within guidelines and warranty repair/replacements will stay in place. Outside of this period/lack of maintenance and your warranty is not valid. Unfortunately, you can not expect to be "Suing" a company outside of their parameters that you agreed to when you purchased the item.

 

[FOG]

Under consumer legislation articles have to be of 'satisfavtory quality'. Durability is one aspect recognised as contributing to being satisfactory. I don't think it has anything to do with conditions of sale.
However what constitutes durability is a very grey area. I just wondered if it had ever been tested in court with any failed ebike, particularly Shimano.

 

[raymal]

Under consumer legislation articles have to be of 'satisfavtory quality'. Durability is one aspect recognised as contributing to being satisfactory. I don't think it has anything to do with conditions of sale.
However what constitutes durability is a very grey area. I just wondered if it had ever been tested in court with any failed ebike, particularly Shimano.

Just a thought - have you contacted Madison directly about the problem? I had a 3yr old e8000 motor changed by writing directly to them after suffering continual e10 failures. The new motor also came with a new 2yr warrant so spot on Customer Service in my book.

 

[FOG]

Not done that , I suppose because I thought I was too far out of warranty. However your experience seems hopeful so I will give it a go!
Thanks

 

[raymal]

Not done that , I suppose because I thought I was too far out of warranty. However your experience seems hopeful so I will give it a go!
Thanks

Nothing ventured etc.....if you do, it would be interesting to know how you got on. Good luck

 

[Dax]

Step one of suing them is to give Shimano an opportunity to reasonably resolve your complaint.

 

[RustyIron]

Did you hire a solicitor?
Surely a good solicitor would be keen to get in on such a big case.

 

[Richywalker64]

Shimano replaced my E8000 motor free of charge on my 3 and a half year old Merida e160 even although it was 18 months out of warranty.

I took it back the the dealer where I bought the bike and he contacted Shimano, I think the fact that I hadn't derestricted it helped my case.

 

[FOG]

Thanks Richy, this is becoming more encouraging. The only downside is that mines a Vitus bought from CRC. If I take it to a LBS will Madison recognise the warranty claim?
Any way I'll try, it's booked in next week for a full diagnostic and will then contact Madison and see what they say.

 

[raymal]

Thanks Richy, this is becoming more encouraging. The only downside is that mines a Vitus bought from CRC. If I take it to a LBS will Madison recognise the warranty claim?
Any way I'll try, it's booked in next week for a full diagnostic and will then contact Madison and see what they say.

Your first port of call has to be where the bike was purchased from, if that's CRC give them the first opportunity to respond. If all else fails, Madison is your fallback and as mentioned previously, my experience was excellent. If truth were told, reckon Shimano are aware of a problem with the torque sensor on e8000 motors but are keeping it low profile

 

[steve_sordy]

Under consumer legislation articles have to be of 'satisfavtory quality'. Durability is one aspect recognised as contributing to being satisfactory. I don't think it has anything to do with conditions of sale.
However what constitutes durability is a very grey area. I just wondered if it had ever been tested in court with any failed ebike, particularly Shimano.

Why "particularly Shimano"?
I understand that if the motor fails just out of warranty and it is designed to be unrepairable that it is a proper pain to deal with, and expensive, but you got your two years. Specialised Brose motor is failing multiple times when still under warranty, with no sign that they are fixing the problems. Speccy owners bang on (and on) about how fantastic the replacement service is, despite not having any confidence that the motor will not fail without warning when 20 miles from home. I find that puzzling. I wonder when the Brose fanboys will wake up and stop buying Levos and Kenevos? Consequently, I would suggest that Specialised and Brose are better candidates for legal action than Shimano.

There is a long thread on this very topic.

Levo Gen 2 - Are Brose & Specialized Fixing Their Motor Problem ?

Firstly I would like to say that the bike shops that are really getting involved in getting peoples bikes fixed and back on the trails are doing amazing work. When I am at the shop chatting about these things, the numbers of faults they say they are fixing on a daily basis is staggering...

www.emtbforums.com

 

[geehaw]

Has anybody tried suing Shimano in the UK under the 'fit for purpose' legislation? Surely the large number of failed motors sold fall under these rules. If Shimano had to reimburse customers regardless of warranty they might make more of an effort.
Similarly has anybody contacted Trading Standards about our of warranty failures? And yes, my E8000 has just died of EO10 out of warranty

First question is what is a large number? Do you gave any firm statistics. I would venture to say the failure rate is not as high as you think.