All I am saying is I bought a Fox X2 for my Kenevo ( had to clearance the frame for it btw), the x2 lost all rebound damping in 4 hours of riding. The shop I bought the shock from set the shock back to fox, they took 3 weeks to turn it around and sent me a new shock. That new x2 lasted 10 hour of riding before it started “clunking “ . The shop look it apart and found the oil completely filled with air(fox foam) and sent the shock back to fox. Fox took 6 weeks to turn the shock around and sent me a new shock that sold I for $350. I took that money and bought a Fox float x that now has well over 100 hours on it with no issues. With the money lost on the x2, I spent $700 for a float x, I am just putting this out there so maybe others don’t suffer the same loss.
Oh, BTW, customer service and Fox racing can not be used in the same sentence with out using the word “sucks”. Fox has become so big they just don’t care anymore. I spent hours on hold and weeks waiting for them to reply to e mails. Just don’t bother, fox has no customer service.
Yes, you have made it clear that you owned a 2021-2023 model that had the same problems everybody else experienced at that time. Nobody would be pleased with such a situation. Even Fox Service was likely overwhelmed and unable to keep up. That is how it sometimes goes when a complex product has issues that require manufacturing-level changes to address.
This in no way affects the quality of the 2024, as it has been completely redesigned internally. Time will tell if the changes are effective, but, from what I've read they have reduced the high pressure that led to the seal failure.
You are adding your sour grapes to an apples and oranges comparison between the old and the replacement. Then, discounting the fact that Fox is NOW (not then) doing the swap to the new tech for anyone who still owns one. (you don't) The new model wasn't ready when you had problems. They don't just wave a magic wand to make new tech.
From your story it sounds like you had no first hand experience with Fox Service, and, your complaints are more about how your LBS handled things than they are about Fox itself.
The Fox Service Writers I worked with were stellar. One on the phone, another via email. One of the most accommodating service experiences I have ever had. (particularly considering that I never rode on the new, in the box, shock they replaced)
They both encouraged me to take advantage of the ability to have it custom tuned. One had personal experience with the shock on their bike which was the same model Levo that I ride. That was very helpful.
You seem to want to continue through life being upset by your experience. Fine, if that is how you prefer to live.
The fact is that most of the things you are going on about Fox were unique and temporary, rather than systemic and permanent. The world keeps turning, and the situation changes.
Just because it didn't change in time for your scenario does not apply to now. You simply choose to believe the world is static and your bad experience is representative of everyone's. It isn't.
Considering how you go on about it, what led you to choose another Fox shock, rather than distancing yourself from them with a purchase from Rock Shox, Cane Creek, Ohlins, etc. instead?
If it were me in your shoes, now that the 2024 is out, I'd contact Fox directly, rather than work through the dealer. Tell them the story, get the dealer to support it with records and receipts, and see if they might offer to exchange the X for an X2, or, offer a credit for the money lost that could be applied to a future purchase of some other item.
You can always go back to beating a deceased member of the equine family.
