RideControl Evo on Full E+1 Pro Problems

[Toneee]

Hi All,

Ive just tried to connect the RideControl App to my Full E+1 Pro but I get an error saying

"Unfortunately you Giant E-bike is not compatible with App"

Ive read a few things and seem to remember I was able to connective app over a year ago? Is this due to the firmware that's installed on the bike?

I hope I don't need to take it to the dealer to get this resolved, is there a way to do an update myself etc?

Hope someone can help!

 

[Toneee]

To answer my own question, I just came across this useful bit of information on the Giant Site (DE)

"The app is compatible with all GIANT and Liv e-bikes from the 2019 model year."

Which leads me to the next question, what's the point in it being Bluetooth compatible etc if I can't connect anything to it

 

[Toneee]

Also found the old version of the ride control app from 2018

"This app is no longer operational. To provide you with a better experience we have developed a brand new RideControl app which is available for download"

Well bugger...old app doesn't work, new app doesn't work.

 

[Toneee]

I received an official notice from Giant that the RideControl app does not and will not support any bike from before 2019.

From my point of view this is bad, that a bike that is less than 3 years old looses functionality or upgrades. even though the technology RideControl Evo) is pretty much the same.

 

[Dgedge]

Hi, as far as I remember I used one of the first releases of the app on my old '17 Full-E. With it I was just able to check battery health and nothing more.
The app was clearly not designed for this generation of bike so nothing to expect from it...

 

[DrStupid]

Dont feel left out. The app is worthless for those with new bikes as well. The only time I use the app, is after reading a post about the app, and its usually to confirm some loss of functionality, functionality that is not there, bad information, or a connection issue.

 

[Pdoz]

Consider yourself lucky. Being unable to connect means less chance of the giant (cr) app messing your bike up.

My full e has a mixture of parts replaced at various times during warranty. The other week it was getting some tlc at the lbs , and it came back with yet another upgrade. Now it defaults to auto when I start up, switches to basic, by the third click I'm in eco.

I'm looking forward to the day when the bike starts riding backward