RideControl app will no longer connect to bike

[Jon9]

I downloaded the app and it worked fine. Then a month later it would not connect to the bike. I deleted the app and re-downloaded, but still won't connect. Thoughts? Solutions?

 

[Tony.OK]

I downloaded the app and it worked fine. Then a month later it would not connect to the bike. I deleted the app and re-downloaded, but still won't connect. Thoughts? Solutions?

Giant is rubbish with tech updates it seems, had same trouble with my s10 ph, app connects fine on old Nexus tablet, if you have access to older ph or tablet give that a try, be wary about any firmware updates if app suggests too, 2020 bikes are loosing auto power mode function from last firmware update.

 

[simonk]

The software side of things is all a bit hit and miss with Giant. I’ve found the Bluetooth connection a bit more stable with the latest update on my 19 Trance. Have you got another device you can try to connect to the bike with?

 

[fs0ciet1]

with iphone working all the time without any problem

 

[simeonherbert]

Mine connects everytime, but if I take it for a ride (bought a great holder) when the screen goes blank, after a few seconds, it disconnects - total crap! Such a shame as their bikes are great.

 

[Trancer]

I find switching Bluetooth off then on again on my phone (Android) makes connection easier. Same applies to my Lezyne GPS to Lezyne app connection so it's not just the Giant app which has this problem.

 

[Nicho]

A couple of times recently I have had trouble getting my 2019 Trance to connect to the app, then I found that (like Trancer above) if I switch off bluetooth on my phone then switch it on again, the bike connects instantly.

 

[Silato]

I downloaded the app and it worked fine. Then a month later it would not connect to the bike. I deleted the app and re-downloaded, but still won't connect. Thoughts? Solutions?

Mine was the same on my 2019 entrance. Clear the cache and data on your app and log back in, it will most likely ask you to allow an update and then it'll work again. Is still useless apart from changing assist levels.