Mr. Breeze
Member
I'll admit, I was rather nervous when I decided to order from Ronhack back in May - there wasn't much info/reviews/validation to be found about this importer (for a lack of a better term as it doesn't appear they have any type of retail presence) I was told the typical fulfillment window was 4-8 weeks, but in reality it was just over 3 months. I was typically the one inquiring with them as to the status, and initially, they apologized and said they would send me a frame bag for my patience. Then as weeks past and I inquired again as to the delays, they offered me a $200 credit to be received after the bike was delivered. I was provided tracking info once it was assigned a cargo ship and a few days after it arrived at Long Beach dock, I was notified by their land carrier and scheduled a delivery date (I'm in Phoenix area). It arrived in 2 boxes - the main box which had a wood frame and another box which contained the wheels (bare)
The bike pretty much needed full assembly - from tires, rotors, cassette, chain, pedals, bar controls, etc. While nothing too significant for most, I did need to buy a cassette lock ring tool to install - but I'd guess most would have the tools or could take to LBD to have them install.
The bike was packed well and there was no visible marks or scratches.
The bike landed on my doorstep days before I moved to a new home (also in Phoenix area) so I quickly assembled just so I could transport, but with the move and unpacking, I haven't had a chance to even charge/turn on/set up or ride yet.
From what I'm seeing the price dealers are selling these, I'm pleased I took the Ronhack route as my initial price was $6400 and I did receive the $200 credit, so $6200 which is more than $1000 less than what my LBD is selling a fully built one.
There is the risk with not getting work done under warranty - the LBD will service them, but at my cost. I don't know if/how Ronhack handles any warranty issues. I've had both Specialized Levo and Trek eXE e-mtb's that both had motor issues, so I do have that concern as has been commented in various posts.
The bike pretty much needed full assembly - from tires, rotors, cassette, chain, pedals, bar controls, etc. While nothing too significant for most, I did need to buy a cassette lock ring tool to install - but I'd guess most would have the tools or could take to LBD to have them install.
The bike was packed well and there was no visible marks or scratches.
The bike landed on my doorstep days before I moved to a new home (also in Phoenix area) so I quickly assembled just so I could transport, but with the move and unpacking, I haven't had a chance to even charge/turn on/set up or ride yet.
From what I'm seeing the price dealers are selling these, I'm pleased I took the Ronhack route as my initial price was $6400 and I did receive the $200 credit, so $6200 which is more than $1000 less than what my LBD is selling a fully built one.
There is the risk with not getting work done under warranty - the LBD will service them, but at my cost. I don't know if/how Ronhack handles any warranty issues. I've had both Specialized Levo and Trek eXE e-mtb's that both had motor issues, so I do have that concern as has been commented in various posts.
