New RideControl App

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Jansy123

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Hey all, I remember reading somewhere that Giant acknowledged that their Ridecontrol App had 'room for improvement' and that they were working on a complete redesign.

Does anyone know more info or have any updates to this... or will it become vaporware :-)
 
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Jansy123 said:
Hey all, I remember reading somewhere that Giant acknowledged that their Ridecontrol App had 'room for improvement' and that they were working on a complete redesign.

Does anyone know more info or have any updates to this... or will it become vaporware :)
Click to expand...

we are all hoping and praying for it! We should know in September
 
Something has happened with their server as in the last few weeks the app fails to connect to the website now. "error Unknown"
So even the latest App 1.4.5 has been rendered totaly inoperable.
Samsung S9
Huawei p9
Ipad
 
Jansy123 said:
You reckon it will be a simple app update or a completely new app ?
Click to expand...
The fact the app rates a 1.2 on App store and there have been unresolved issues reported for quite some time. It may be it is too badly written and too costly to fix. Creating a new app from scratch using good development standards might be be a better outcome. Could be different developers too.
 
I honestly cannot understand how a company the size of Giant can drop the ball this hard. There are software devs all over the flipping globe who could bang out a better app than the current one in a matter of days. Surely every sales manager, product manager, and engineering manager with any responsibilities to Giant ebikes should be making noise on this issue, constantly!

We're not talking millions of $$$'s to develop a new app here, this stuff could be tasked to a bunch of graduates and be created for thousands. It's crazy
 
IanVersion2 said:
I honestly cannot understand how a company the size of Giant can drop the ball this hard. There are software devs all over the flipping globe who could bang out a better app than the current one in a matter of days. Surely every sales manager, product manager, and engineering manager with any responsibilities to Giant ebikes should be making noise on this issue, constantly!

We're not talking millions of $$$'s to develop a new app here, this stuff could be tasked to a bunch of graduates and be created for thousands. It's crazy
Click to expand...

Especially when it's such an integral part of owning one of their eBikes,
 
IanVersion2 said:
I honestly cannot understand how a company the size of Giant can drop the ball this hard. There are software devs all over the flipping globe who could bang out a better app than the current one in a matter of days. Surely every sales manager, product manager, and engineering manager with any responsibilities to Giant ebikes should be making noise on this issue, constantly!

We're not talking millions of $$$'s to develop a new app here, this stuff could be tasked to a bunch of graduates and be created for thousands. It's crazy
Click to expand...


yep, it is a disgrace, you need the app due to the lack of a screen...
 
Softsand said:
electricbikereview.com

GIANT RideControl App 2.0

There is news from Giant about the new Ride Control App 2.0: Here is a preview: There is also a statement regarding the problems with logging in and uploading tours of the old app; We would like to provide you with the latest information on the status of the RideControl app. Dear...
electricbikereview.com electricbikereview.com
Click to expand...
I hope it can show battery usage in real time also
 
My LBS has updated firmware on my GIANT explorer and the APP 1.4.5 Android /Samsung S9 connected immediately. I'll test ride today.
I asked LBS to send the bill to GIANT NZ on the basis that they blocked their website forcing APP reloads that triggered firmware upgrades which fail so only your LBS can update firmware to make APP usable. Note that for a period of weeks LBS were instructed by Giant NOT to update firmware while they fixed a firmware fault.
 
Elwood said:
My LBS has updated firmware on my GIANT explorer and the APP 1.4.5 Android /Samsung S9 connected immediately. I'll test ride today.
I asked LBS to send the bill to GIANT NZ on the basis that they blocked their website forcing APP reloads that triggered firmware upgrades which fail so only your LBS can update firmware to make APP usable. Note that for a period of weeks LBS were instructed by Giant NOT to update firmware while they fixed a firmware fault.
Click to expand...
Test ride - The firmware update has affected all ride details from ebike. The speed immediately displayed 26.1kph - while stationary and for duration of ride. It did briefly display 1kph. The saved ride details had no cadence , power or battery usage details.
 
Elwood said:
Test ride - The firmware update has affected all ride details from ebike. The speed immediately displayed 26.1kph - while stationary and for duration of ride. It did briefly display 1kph. The saved ride details had no cadence , power or battery usage details.
Click to expand...
Yes, this is exactly what happened to me
 
Elwood said:
The saved ride details had no cadence , power or battery usage details
Click to expand...

Likewise!
Although it has uploaded my last 2 rides, unlike the previous dozen or so.
Unfortunately the uploaded ones show 0 cadence, 0 altitude, 0 battery used, and the distance reading is about 50% more than the actual ride distance.
 
The new app may be getting closer,

? link below snip
20200920_170831.jpg


revolutionmtb.com.au

Ridden and rated: Giant Trance X E+ Pro 29 - [R]evolution MTB

24.5 trail notes about Giant’s latest e-MTB. Is this the first ever e-Bike version of ‘one bike to do it all?’ Let’s take a closer look… 1. The bike is exclusively a 29’er and this is in fact the first time that Giant have spec’d the larger wheel size on a performance off-road e-Bike. As you...
revolutionmtb.com.au revolutionmtb.com.au
 
mmmm..... what are "current model" Giant eMTBs? So does this mean that if you have a 2019 or earlier model you are stuck with the crappy 1.4.5 version?
 
We are now in October, does anyone have any updates? My wife just got her Embolden and thusfar, the ridecontrol app keeps reporting like 12 miles on a 5 mile ride.... not to mention on the map it shows a straight line, not the ride itself....
 
I just got this email from Giant today,my new Trance has never connected.
Fingers crossed.
Hi Eddie,

Thanks for your email.

We’re sorry to hear of your difficulties with the ridecontrol app, unfortunately we are already aware of the issue and have the app developers looking into it. There is some good news with a completely new app due for release in the coming weeks that has much improved functionality.

We appreciate your patience and trust that you will be able to continue enjoying your ebike while waiting for the new app to be launched.
 
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