Hello, I am here to share my unfortunate experience with a Shimano Steps e8000 motor

[Bike_Oldfield]

After only 2.000 km it stopped working because of a torque sensor fatal error.

 

[Paulquattro]

Welcome to the forum
Sorry to hear about your motor problems

 

[Richywalker64]

Mine e8000 torque sensor also failed after approximately 2000km
I was fortunate, my Merida was 3.5 years old so 18 months out of warranty but Shimano replaced the motor free of charge.
If you bought the bike new from a local dealer try there first, I did and Shimano requested the motor back and sent a new one in it's place free of charge

 

[Bike_Oldfield]

Hello Richywalker64, that's good news!
My local dealer is not really proactive so I am trying with the only local official Shimano service. Finger crossed!

 

[Bike_Oldfield]

Mine e8000 torque sensor also failed after approximately 2000km
I was fortunate, my Merida was 3.5 years old so 18 months out of warranty but Shimano replaced the motor free of charge.
If you bought the bike new from a local dealer try there first, I did and Shimano requested the motor back and sent a new one in it's place free of charge

Hi Richywalker64, I went to a Shimano center, they contacted Shimano but they refused to change the motor for free, and asked 700€ instead.

 

[steve_sordy]

I know it's an unwelcome shock, but €700 doesn't sound too bad, for a replacement motor, fitted.
How quickly can they do it and for how long do they need the bike?

I'm assuming that the bike is more than 2 years old.

 

[Bike_Oldfield]

The point is that a motor should not be replaced after just 2.000 km, do you agree?
Also, a sensor should be replaced, not the entire motor.
This is plain nonsense and a failure from Shimano. They should better stick to gearboxes.