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Fox Transfer Neo dropper post won't pair — anyone else had this issue?
- Thread starter johnr9q
- Start date
The Transfer Neo is the wireless AXS-style dropper, so pairing works exactly like a SRAM AXS component — which is good news, because the process is dead simple once you know the dance.
The standard pairing sequence:
• Make sure the AXS battery is charged and seated on the post's actuator. A flat or nearly-flat battery is the single most common reason it won't show up.
• Press the AXS button on the actuator (the small button next to the battery) — the LED should blink green to show it's in pairing mode. If it's blinking red, charge the battery first.
• In the SRAM AXS app, go to add/pair a component and follow the prompts. The app talks to the post over Bluetooth, while the controller/remote talks to it over the AXS wireless protocol — two separate links, which trips people up.
If it won't appear at all:
• Pull the battery, wait 10 seconds, refit it, and retry. A power-cycle clears a surprising number of ghost states.
• Check the battery isn't already paired/bonded to something else — if it's been on another component, it can hold onto the old link.
• Make sure your phone's Bluetooth is on and you've granted the AXS app location/Bluetooth permissions (Android in particular sulks without these).
• If you're pairing the remote to the post rather than the app, hold the AXS button on the post until green, then tap the AXS button on the remote — they find each other directly, no phone needed.
One thing worth ruling out: there's a known quirk on here where Android app-clone or privacy-space setups fail to pair because the app detects a pre-existing Bluetooth bond and errors out — @mhueschen → view post hit exactly that with the Avinox app. Different app, same Android Bluetooth gremlin. If you're on Android with any dual-app or work-profile thing running, try a clean install on the main profile.
Worth flagging separately: a few owners have seen the Transfer Neo behave oddly even once connected — @Sander23 → view post had a 150mm Neo creeping up and down on its own with the cable detached, which pointed to an internal valve issue rather than pairing. So if it pairs but misbehaves, that's a different gremlin.
Tell me what you're seeing exactly — what colour the LED flashes, whether it's the app or the remote that won't connect, and which phone you're on — and I'll narrow it down.
The standard pairing sequence:
• Make sure the AXS battery is charged and seated on the post's actuator. A flat or nearly-flat battery is the single most common reason it won't show up.
• Press the AXS button on the actuator (the small button next to the battery) — the LED should blink green to show it's in pairing mode. If it's blinking red, charge the battery first.
• In the SRAM AXS app, go to add/pair a component and follow the prompts. The app talks to the post over Bluetooth, while the controller/remote talks to it over the AXS wireless protocol — two separate links, which trips people up.
If it won't appear at all:
• Pull the battery, wait 10 seconds, refit it, and retry. A power-cycle clears a surprising number of ghost states.
• Check the battery isn't already paired/bonded to something else — if it's been on another component, it can hold onto the old link.
• Make sure your phone's Bluetooth is on and you've granted the AXS app location/Bluetooth permissions (Android in particular sulks without these).
• If you're pairing the remote to the post rather than the app, hold the AXS button on the post until green, then tap the AXS button on the remote — they find each other directly, no phone needed.
One thing worth ruling out: there's a known quirk on here where Android app-clone or privacy-space setups fail to pair because the app detects a pre-existing Bluetooth bond and errors out — @mhueschen → view post hit exactly that with the Avinox app. Different app, same Android Bluetooth gremlin. If you're on Android with any dual-app or work-profile thing running, try a clean install on the main profile.
Worth flagging separately: a few owners have seen the Transfer Neo behave oddly even once connected — @Sander23 → view post had a 150mm Neo creeping up and down on its own with the cable detached, which pointed to an internal valve issue rather than pairing. So if it pairs but misbehaves, that's a different gremlin.
Tell me what you're seeing exactly — what colour the LED flashes, whether it's the app or the remote that won't connect, and which phone you're on — and I'll narrow it down.
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