Totally agree . Supply chains and inventory is in chaos . Where I am parts are really hard to come by , chains , rear mechs stems etc .
www.emtbforums.com
The first week in March I had the Decoy I had an issue with the battery. Had no problem taking it to a local Shimano service center (in Canada). No issues since - apart from regular wear and tear from riding a bike.There is no need to close this thread - we have plenty of threads like this where members have issues, and sometimes the threads have a bad ending, sometimes a happy one, but the feedback from members on their bikes and ownership experiences play a big part of what makes up the forum.
I am sure the OP will update if he gets a satisfactory result, and he has already explained that YT UK (which has only just been set up) have been in contact and are now taking over and proactively sorting out, which is really encouraging for all UK based YT owners.
Yes Covid is playing havoc with supply chains, but at the same time how you respond to a crisis and keep your customers in the loop is important - its one thing if you are told we will sort it , but due to current circumstances it will take a while, to not being given any kind of update at all. On top of that members will compare their ownership experience to others, and if currently I can pop down to my LBS and get a new battery for my bike under warranty, why should someone else have to wait for months?
Must be especially frustrating when you see a thread like this on the forum too:
FYI Decoy battery's back in stock!
Spare batteries for Decoys are back in stock. Personally I've been waiting a couple of months for one but know others must have waited much longer so thought I'd let you know. Think this was more of a europe/uk issue as I believe they've been available in America.
I actually had a deposit on a Decoy put down the day I first heard about it, but when it became clear there where using a third party battery, I pulled out (amongst other reasons), because we see a lot of issue on here where had a brand used a shimano battery an owner could get the issue sorted at a service centre, but having a third party battery meant sending while bike back to the manufacturer, and it was obvious any issue would be a nightmare to resolve as a result - YT opening a UK centre is game changing for their customers here.
Ha! Fair point I’m definitely a bit ornery! But these bikes rule outside of some minor issues... like I said before UK obviously a different story.. USA is great support... you call someone answers on second ring.. only had great luck and know a few people with decoys as well!
Bosch cx gen 4 has proven its durability and is serviceable. I guess you missed that.
Small parts can be rounded up somewhere even if you have to pay for a part to get rolling and wait for your warrantee on a broken part.
So you don't own a decoy ?There is no need to close this thread - we have plenty of threads like this where members have issues, and sometimes the threads have a bad ending, sometimes a happy one, but the feedback from members on their bikes and ownership experiences play a big part of what makes up the forum.
I am sure the OP will update if he gets a satisfactory result, and he has already explained that YT UK (which has only just been set up) have been in contact and are now taking over and proactively sorting out, which is really encouraging for all UK based YT owners.
Yes Covid is playing havoc with supply chains, but at the same time how you respond to a crisis and keep your customers in the loop is important - its one thing if you are told we will sort it , but due to current circumstances it will take a while, to not being given any kind of update at all. On top of that members will compare their ownership experience to others, and if currently I can pop down to my LBS and get a new battery for my bike under warranty, why should someone else have to wait for months?
Must be especially frustrating when you see a thread like this on the forum too:
FYI Decoy battery's back in stock!
Spare batteries for Decoys are back in stock. Personally I've been waiting a couple of months for one but know others must have waited much longer so thought I'd let you know. Think this was more of a europe/uk issue as I believe they've been available in America.
I actually had a deposit on a Decoy put down the day I first heard about it, but when it became clear there where using a third party battery, I pulled out (amongst other reasons), because we see a lot of issue on here where had a brand used a shimano battery an owner could get the issue sorted at a service centre, but having a third party battery meant sending while bike back to the manufacturer, and it was obvious any issue would be a nightmare to resolve as a result - YT opening a UK centre is game changing for their customers here.
Have you even looked at online inventory for small parts ? Its non existent.
Flipchip is a special situation. User error too. Tighten that shit bro.
Ya theyre great when they work. So fun. Love my bike. I like yt north america and the people that work there. Much respect. E8000 isnt serviceable and has issues with tourque sensor and bearing failures ,and like i said, shimano should know the failure rate and have that percsntage covered for their sales. At the very least they could answer their damn phone and give a customer an ra# so he atleast has his place in the warrantee line up. A lot of the reason people have chosen a shimano equipped bike is because they push their so called "world wide support network". If theyre selling everything they have for sale then they can hire a summer temp to answer the damn phone and actually have some customer service. I know such a strange term customer service. So foriegn, maybe google it
It has? It's a bit early to say that I would have thought. Mine has lasted a lot longer than any of my Gen 2s, but at 1400 miles it's far too early to comment on its durability.
It is? That's news to me, can you share a link please?
Pretty sure the bearing man said tgeyre serviceable and durable and repeated again in Rob's latest vid on the current top motors. Bosch have supply of bb axels, bearings , sleeves, etc for it. There is a couple threads were forum members have been waiting for service and parts from them though. Another instance where a bike shop owner compared failure rates ansd warrantee returns and bosch had way fewer instances of warrantee/failure. My friend had his controller replaced in a day free. 2year warrantee and a further 2 yrs on the replacement. Im just trying to compile different beta points but thus far it seems like bosch is tge clear leader in durability, serviceability and parts availability. Not wothout some hitches though.
Thats comforting. Its really nice to know this.They sound like the guys at yt N America. I really like the bike but the motor replacemenrt hoop jumping soured me . If yt are solid like you say id prefer to keep this bike. Maybe you could visit shimano???
The battery is an issue but I had no problem getting a warranty motor from Shimano via a UK service center (Edin. Bike Coop). I have been dealing with the YT Mill over the last few days and my bike is now on the way back from Germany. Looks promising for YT customer support in the UK. I think the Mill will be handling Shimano warranty claims direct very soon by the sounds of it.
Great to hear. Sounds like they recognize there was a problem and are on the case. Good news for the UK. They're sweet bikes. It'd be nice to hear some kind of statement from shimano addressing their situation now and moving forward. For me shimano canada didnt even answer the phone to respond to the bike shop and then poor communication from the bike shop. That's a couple flaws in the current system. A bike shop diagnosis and deal with shimano was the route yt suggested . Eventually Yt stepped in and got things rolling. I hope they get a yt mill in western canada . As it stands, if i have another problem i could face a similar shit show. I had to laugh when i saw the latest embn video on buying your first emtb. They said that shimano motors last forever and if you have a problem they'll get you up and running in 10-14 days. Comedy at its finest. That one never gets old. A real knee slapper
My Specialized seat post has “grease rails” written on it, so I did. Never have done so before and never had a problem with rails creaking, but what harm can a smear of grease do?
Glad you're finally riding again mate ?? Reading this post makes me glad I cancelled my YT order.OK , an end to the saga
The bike arrived back today with a new battery and is now fully working and has a test ride.
Couple of things to mention however.
1. The "new box" was not a new box and was so poorly taped that it had burst open in transit. If they wheels had been in it the would have fallen out. I deliberately did not send the wheels !
2. They did not fit the front brake transport wedge so the pistons had pushed almost out. I have all the gear to fix this but that may not be the case for many customers.
3. The rear brake pads still have quite a lot of life left ....
Anyway after 15 weeks I now have a working Decoy and have ordered a spare battery to make sure I don't get stuck like this again. All the Shimano stuff can be handled locally by my local agent.
Seems like the way to go with warranty’s is to buy a good bike bag.. not use the box at all. That is what I plan on doing if I everhave to ship it back.OK , an end to the saga
The bike arrived back today with a new battery and is now fully working and has a test ride.
Couple of things to mention however.
1. The "new box" was not a new box and was so poorly taped that it had burst open in transit. If they wheels had been in it the would have fallen out. I deliberately did not send the wheels !
2. They did not fit the front brake transport wedge so the pistons had pushed almost out. I have all the gear to fix this but that may not be the case for many customers.
3. The rear brake pads still have quite a lot of life left ....
Anyway after 15 weeks I now have a working Decoy and have ordered a spare battery to make sure I don't get stuck like this again. All the Shimano stuff can be handled locally by my local agent.
