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Brand new Avinox bike locked account and locked motor.
I received a brand new Crestline Team edition Avinox equipped ebike two weeks ago.this is my third Crestline bike purchase.
Love the bikes.I'm an avid fan.two previous were Bosch motors which had great customer support.
Straight out of the box I could not pair the bike with my newly created avinox app/account.
It told me the account was already paired to an email associated with a (Danish?) bike shop overseas.
My LBS and Crestline CEO Troydon have been diligently trying to get a resolution from Avinox.
At this point it feels like we’re being gaslit.
Back in forth sending log data multiple times to various “Team Members” then elevating the issue to other/different “Team Members” etc only to get the runaround asking for more display data log files, more screen shots and App data logs,or the same data over again.
Asking for more serial numbers ,proof of purchase etc etc.
So bike park season in full swing.. I rode the bike in demo mode in hopes they would resolve the issue quickly.
The motor speed limit capped at 15 mph which isn’t much fun.
This an $11k brand new bike.
Yesterday mid ride on a bike park trip (with LOTS of cross mountain self shuttling and other Avinox M2s bikes running fine) the motor finally shut off and the bike became a boat anchor.. telling me the mileage limit ran out and the bike would no longer run without a proper paired account.
So today I’m trying to source/borrow/rent another bike for the remainder of the trip.
We are all scratching our heads as to why Avinox after all this time can’t land a proper fix for this or why they couldn’t have just shipped a new properly working display last week.
This is my first bike with this motor system and I’m seriously disappointed with the Avinox brand.
At this point we’re all at a loss for solutions and I’m at the mercy of Avinox.
The bike is dead.
Avinox /DJI please get your act together.
The currently best motor system paired with awful customer/tech support /service is not a good look.
Patiently waiting for a solution.
I received a brand new Crestline Team edition Avinox equipped ebike two weeks ago.this is my third Crestline bike purchase.
Love the bikes.I'm an avid fan.two previous were Bosch motors which had great customer support.
Straight out of the box I could not pair the bike with my newly created avinox app/account.
It told me the account was already paired to an email associated with a (Danish?) bike shop overseas.
My LBS and Crestline CEO Troydon have been diligently trying to get a resolution from Avinox.
At this point it feels like we’re being gaslit.
Back in forth sending log data multiple times to various “Team Members” then elevating the issue to other/different “Team Members” etc only to get the runaround asking for more display data log files, more screen shots and App data logs,or the same data over again.
Asking for more serial numbers ,proof of purchase etc etc.
So bike park season in full swing.. I rode the bike in demo mode in hopes they would resolve the issue quickly.
The motor speed limit capped at 15 mph which isn’t much fun.
This an $11k brand new bike.
Yesterday mid ride on a bike park trip (with LOTS of cross mountain self shuttling and other Avinox M2s bikes running fine) the motor finally shut off and the bike became a boat anchor.. telling me the mileage limit ran out and the bike would no longer run without a proper paired account.
So today I’m trying to source/borrow/rent another bike for the remainder of the trip.
We are all scratching our heads as to why Avinox after all this time can’t land a proper fix for this or why they couldn’t have just shipped a new properly working display last week.
This is my first bike with this motor system and I’m seriously disappointed with the Avinox brand.
At this point we’re all at a loss for solutions and I’m at the mercy of Avinox.
The bike is dead.
Avinox /DJI please get your act together.
The currently best motor system paired with awful customer/tech support /service is not a good look.
Patiently waiting for a solution.
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