tyrolrider
New Member
Hello everyone,
it looks like a concerning situation is currently developing around Avinox / AMFLOW, particularly regarding spare parts availability.
There are increasing reports in the AMFLOW user groups that for example displays and batteries are not being restocked. At the same time, feedback from multiple Amflow user groups suggests also that while AMFLOW support is trying to be helpful, they often lack the technical competence to provide real solutions, especially when spare parts are required.
A LBS which operates several stores I know describes working with AMFLOW as meanwhile extremely difficult. He carries a lot of different bike brands with various Motor Systems, 20 Years track record, so knows whats up in Service with different brands.
According to him Avinox Orders reportedly get mixed up or lost within the DJI B2B system, promised replacement parts fail to arrive, and communication with their assigned AMFLOW contact is getting more and more unreliable. It was not like that in the Beginning he says, but now Emails or Calls often go unanswered, and technical questions are frequently met with “we have no feedback from HQ” or “I have to ask back in technical departement”.
(why is there no tech rep to start with?)
Then there is no local AMFLOW field representative.
Interestingly, a person named Grayson Gao recently popped up in the official Amflow FB group, introducing himself as “a new AMFLOW Product Manager”. This raises the question: was there no dedicated product management in place before?
Dealers and users alike - please share your experiences with AMFLOW support, service, and spare parts availability.
btw I ride a PL Pro with about 100.000 HM and 5000 km in a Year, and love it, but my dealer says he dares the day when we run into technical problems with that bike with Batteries or Motor etc. With Bosch Service he says we would be covered, with Avinox not so sure anymore.
We are all in the same boat, so let’s try to get a clear picture of what is really going on.
it looks like a concerning situation is currently developing around Avinox / AMFLOW, particularly regarding spare parts availability.
There are increasing reports in the AMFLOW user groups that for example displays and batteries are not being restocked. At the same time, feedback from multiple Amflow user groups suggests also that while AMFLOW support is trying to be helpful, they often lack the technical competence to provide real solutions, especially when spare parts are required.
A LBS which operates several stores I know describes working with AMFLOW as meanwhile extremely difficult. He carries a lot of different bike brands with various Motor Systems, 20 Years track record, so knows whats up in Service with different brands.
According to him Avinox Orders reportedly get mixed up or lost within the DJI B2B system, promised replacement parts fail to arrive, and communication with their assigned AMFLOW contact is getting more and more unreliable. It was not like that in the Beginning he says, but now Emails or Calls often go unanswered, and technical questions are frequently met with “we have no feedback from HQ” or “I have to ask back in technical departement”.
(why is there no tech rep to start with?)
Then there is no local AMFLOW field representative.
Interestingly, a person named Grayson Gao recently popped up in the official Amflow FB group, introducing himself as “a new AMFLOW Product Manager”. This raises the question: was there no dedicated product management in place before?
Dealers and users alike - please share your experiences with AMFLOW support, service, and spare parts availability.
btw I ride a PL Pro with about 100.000 HM and 5000 km in a Year, and love it, but my dealer says he dares the day when we run into technical problems with that bike with Batteries or Motor etc. With Bosch Service he says we would be covered, with Avinox not so sure anymore.
We are all in the same boat, so let’s try to get a clear picture of what is really going on.
