Amflow general questions and answers

[TheKaiser]

Well ...... My fourteen thousand dollar Amflow PL Carbon Pro has been at the dealer with the blank display for 2 weeks. I have not received a single communication from the dealer. I contacted him last Friday. He said he would update me this week. Nothing.

It's been 3 weeks since I contacted Amflow Support. They have been sending emails checking on progress. But it's not me they need to be checking with, when they know the Dealer has my bike.

Can I just say that I kind of expected this from Amflow, but was hoping that customer service might be better.

I'll be the first to call out a company providing crap customer service, but at this point do we know that it is Amflow that is the problem, or could it actually be the dealer? I worked in a shop many years ago where the owner was, frankly, mentally ill, and was a real slacker when it came to actually following through on his promises to customers. If Amflow is following up with you, but the dealer is not getting back to you, the weak link in the chain seems a little unclear at this point.

Having said that, the dealer may have called/emailed Amflow many times, and the problem could be that Amflow may have a 2-tiered tech support, with slow responses to dealers that actually need to problem solve, with fast responses to you (or other end users) that are non-productive "feel good" check ins.

 

[ericm]

I'll be the first to call out a company providing crap customer service, but at this point do we know that it is Amflow that is the problem, or could it actually be the dealer? I worked in a shop many years ago where the owner was, frankly, mentally ill, and was a real slacker when it came to actually following through on his promises to customers. If Amflow is following up with you, but the dealer is not getting back to you, the weak link in the chain seems a little unclear at this point.

Having said that, the dealer may have called/emailed Amflow many times, and the problem could be that Amflow may have a 2-tiered tech support, with slow responses to dealers that actually need to problem solve, with fast responses to you (or other end users) that are non-productive "feel good" check ins.

Most bike shops I've dealt with did not call me. I had to call them. It's just how things work.

 

[happysticks]

I've just purchased an Amflow PR Carbon Pro and when I went to install a SIM card was disappointed to discover that the PR does not support a SIM!
I guess I should of checked the specs of the PR more closely. All the other models support a SIM (I think) expect the PR.

Is there a way to upgrade the PR to support a SIM, like all the other models?

 

[B-man]

I've just purchased an Amflow PR Carbon Pro and when I went to install a SIM card was disappointed to discover that the PR does not support a SIM!
I guess I should of checked the specs of the PR more closely. All the other models support a SIM (I think) expect the PR.

Is there a way to upgrade the PR to support a SIM, like all the other models?

Why do you want a SIM card?

 

[happysticks]

Why do you want a SIM card?

Because I'm a geek as well as an eMTB rider. I want to track the bike's location and I don't have an iphone, only andriod.

 

[nowayfra]

I think if you are lucky and get a control unit from the amflow accessories store you might get the one with SIM support. Its at least what the product page suggest according to the image:

The unit should be compatible with all other parts of the avinox ecosystem.

 

[happysticks]

I think if you are lucky and get a control unit from the amflow accessories store you might get the one with SIM support. Its at least what the product page suggest according to the image:
View attachment 189250
The unit should be compatible with all other parts of the avinox ecosystem.

Thanks. That is the sort of thing I'm looking for, but the (only) one on the accessories site supports the M1 motor. I don't think it would work in the PR.

 

[Astro66]

M1 display might be a slightly different shape too. From memory they did change them in the M2 series.

 

[daytrader]

M1 display might be a slightly different shape too. From memory they did change them in the M2 series.

There are 3 different displays:

Avinox DP100 (first Gen)
Avinox DP100-F (same as first Gen, but flat bezel)
Avinox DPC100 (new gen without SIM but Apple find my and 10W instead 65W USB Output)

---> Details here:

Avinox Antriebssystem – Control Displays und drahtloser Controller – Avinox

"Die Avinox Control Displays verfügen über ein 2-Zoll-OLED-Display mit einer Helligkeit von bis zu 800 cd/m² sowie IP56-Schutz. In Kombination mit den Avinox drahtlosen Controllern zeigen die Control Displays Fahrdaten an, bieten eine Turn-by-Turn-Navigation und ermöglichen das Laden von Geräten...

www.avinox-ebike.com

 

[Duraace9sp]

I purchased my 2026 Amflow PL Carbon Pro (L) from Amflow authorized dealer in 2026 in California. I like the bike much better than my Levo 3. That noted I just did my 3rd battery charge (maybe 100-150 miles). I find the setup is not correct. It skips around and clatters from the mid to large cogs. Often when pedaling with or without power on (I have rode more without motor that with for my own reasons) it just jumps a gear. The headset squeaks so loudly you hear it over the trail noise; even when stopped if you turn the bars left/right it squeaks loudly. Last is the NOISE from what I’d say is bottom bracket if it had one. Loud and constant. The motor noise itself is different, quiet and a pleasant sound. This crunchy squeaky sound is not the actual motor running.

The dealer “is just too busy building bikes” - I am quoting - to take a look or do anything with it. What options do I have with this basically new bike the dealer won’t deal with?

Any help appreciated. Thanks

One additional point I failed to note:

At the end of each ride there appears a "Red Box" at the top of the frame display with "C3" showing?

I do not know what this indicates but I assume it is an error code?

 

[Pyr0]

One additional point I failed to note:

At the end of each ride there appears a "Red Box" at the top of the frame display with "C3" showing?

I do not know what this indicates but I assume it is an error code?

The red C3 shows when you are in class 3 mode with 28mph cutoff.