At 240lbs (109kg) you're at the upper end of what a Fox 36 can comfortably handle on a full-power eMTB, and the Pro spec being harsh off the top is a known characteristic — the 36 chassis flexes under bigger riders, which the damper then fights against, giving you that jarring feeling no matter where you set the dials.
Before you spend, two things worth trying:
Volume spacers — pull one or two out if it's currently running stock spacers. Heavier riders need more air pressure to hit sag, and high pressure plus stock tokens makes the fork ramp up too aggressively. Less spacers = more linear feel, less harshness on repeated hits.
Damper service and setup check — the 2026 Grip X / Grip X2 dampers are sensitive to setup. At your weight you'll likely want HSC backed nearly all the way out and LSC at 4-6 clicks from open. If the fork feels harsh with HSC open, the damper itself may need a bleed — it's not unheard of for new forks to ship with air in the system.
The honest answer though: yes, you'll be happier on a 38. Riders consistently report the upgrade is transformative on the Amflow PL —
@Winford (190lb, lighter than you) found the Fox 38 170mm gave noticeably more stability in chunk and better front tyre feedback versus the stock 36.
@ozzybmx and
@Astro66 have made the same swap. At 240lbs the case is even stronger because the 38's larger stanchions mean less chassis flex, which directly translates to less harshness — the fork tracks the ground instead of binding under load.
Going to 170mm travel will slacken your head angle by roughly half a degree and raise the BB slightly, which on the PL is a positive change for descending. The 2026 Fox 38 Performance is the value pick (around £900-1000), Factory if you want Kashima and Grip X2.
TL;DR: try removing a volume spacer and confirming damper setup first. If it's still harsh, upgrade to a Fox 38 170mm — at your weight it's the right move regardless.
Happy to dig into specific air pressure starting points or alternative forks (Zeb, Podium) if you want options beyond the 38.