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Finally got a response from Canyon with instructions on how to resolve the issue.....put a washer behind the sensor and give it twist.....just like Peter73 showed us in an earlier post. As an engineer I'd call this a fudge not a solution, the sensor is no longer retained in the chainstay and is...

Weighing ~95kg, I was never really happy with the stock wheels on my Neuron On 8, too much creaking, pinging and flexing....even after a full tune up....the cheap Shimano hubs just weren't up to job for my weight..... So I decided to invest in a hand built wheel set. P T Cycles was given a...

Emailed Canyon service centre back in July, got a response stating they were looking into a fix. Emailed again in early Sept, no response! Emailed again late Sept, no response! All emails are follow up replies to the original case no. Not sure what's going on with Canyon, clearly they are...

I chased Canyon last week, two months after I raised the issue with them and they acknowledged it....however no response!

Funny that, I have a similar intermittent rattle/vibration, and haven't found the root cause but its definitely coming from behind the motor.

I also had a chat about charging the battery off bike (as per manual) and the guy said he'd send me an adaptor FOC....guess what, it never arrived. TBH, I think customer demand is overstretching their build capacity and QA. My partner's Grand Canyon 8 (sent a month before mine) was assembled...

I've compared the Neuron and Grand Canyon wiring/connectors/sensors and they are pretty much identical.....This has to be a Factory firmware issue with a batch of E8000 motors. Still no update fix from Canyon yet, although I did get a polite email stating that it doesn't affect the bike's...

Hi, My new Neuron:On motor sounds identical to my partner's Grand Canyon:On, both have 4.8 firmware. However, mine was making an intermittent grating noise, so I removed the chain and rear derailleur and immediately found the hanger bolt loose. This caused the derailleur to fold in and scuff...

I'm 183cm tall with 82cm inside leg, originally ordered a large but changed my order to medium.....perfect fit!

Hi guys, took delivery of two eBikes last month, a Grand Canyon for my partner and a Neuron for me. I'm loving the bikes but have a minor problem with my Neuron, the odometer counts exactly double the distance of the Grand Canyon e.g a 10 mile ride records as 20 miles on the Neuron. However...