To add to what R120 suggested, just check that the shop has experience with shimano ebikes, some don't. You want an experienced one as that'll reduce your downtime.
My LBS are currently removing my E7000 motor and returning it to Madison. Wiggle have agreed to pay for LBS costs. Let's see how quick this gets turned around...
End of Nov!
Mines in my LBS, Madison are sending out a battery harness, hoping that's all it is on mine. Really hope it's not the motor. Is the backlog on E8000 motors only, or does it include E7000? (which mine is).
Update in my E7000 failure on my Vitus E-Sommet.
So the bike broke about two weeks ago (won't turn on bascially), emailed Wiggle, got a case number and we'll get back to you. After 10 days no response to my chasing I got the right hump, threatened to escalate unless I got some rapid responses...
Those of you who have sent back bikes to Wiggle due to this failure, what is the rough time it takes to get it repaired and back? Already getting pissed off at Wiggles slow response, waiting for their workshop to respond apparently. If this is going to take more than a month then I'll be using...